0-19 Administrator

The 0-19 Admin Hub Team provides administrative support to colleagues and families in the countywide delivery of 0-19 universal services including Health Visiting and School Nursing provision. The Hub provides a central contact point from 8am to 5pm and supports five localities who deliver services within geographical clusters., To provide a comprehensive administrative and clerical service within the 0-19 Children’s Universal Service including the ability to promote and safeguard the welfare of Children, Young People and their families. This will include initial screening of calls from service users, partners and other professionals, documenting and sharing key information, creating letters and reports. The post holder will be part of the single point of contact for service users and will be required to promptly answer telephone calls, resolve routine and non-routine queries and provide a high level of customer service, which will include signposting to relevant services prioritising urgent assessment when required., Applications will be transferred to the TRAC system, by completing an application you are giving authorisation for the transfer of your data. In submitting an application form, you authorise us to confirm any previous NHS service details via the Electronic Staff Record (ESR) Inter Authority Transfer (IAT) process. Including factual reference, occupational health clearance and statutory and mandatory training records

Correspondence regarding your application will be sent to you via a TRAC system account.

Please submit your application as soon as possible; due to the high volumes of applications we receive we reserve the right to close any adverts before the closing date once we have received sufficient applications.

We are an equal opportunities employer, which aims to employ a workforce that reflects the diverse communities we serve. We welcome applications from all suitably qualified persons from all backgrounds.

At NHFT we support many of our colleagues to work flexibly and we will consider requests for flexible working from day one. For this role, we are open to discussing a range of options including flexible hours, agile/home working, compressed hours and part time hours. Please have a conversation with the recruiting manager about the flexibility you need and we will promise to explore what is possible with you.

Applicants who have a disability and meet the essential criteria for the job will be considered under the Guaranteed Interview Scheme. If you require a reasonable adjustment at any stage of the recruitment process please make the recruitment services team aware as soon as possible.

All posts that are engaged in a regulated activity will be subject to a Disclosure and Barring Service (DBS) check and a DBS re-check on a three yearly basis whilst employed in such a role. Staff employed in these posts will therefore be asked to register with the DBS Automatic Update Service upon receipt of their DBS certificate and must update yearly , the annual fee will be reimbursed subject to Trust policy. For further information please visit: DBS Update Service: applicant guide – GOV.UK (www.gov.uk)

Please note if a DBS is applicable for the position then a charge will be deducted from your first salary or upfront cost if a staff bank position.

Please note that all new starters to the trust are subject to a probationary period.

Are you hard working and organised? Do you work well in a team and thrive within a busy office environment? Do you have excellent administrative and communication skills? Would you like to support the delivery of excellent customer service to the children and families of Northamptonshire?, The role will involve receiving some complex and distressing enquires. There may be some barriers to communication e.g. language, hearing impairment, Mental Health, learning disability/difficulty or via Live Chat, which requires a use of judgement and sensitivity.

Our ideal candidates will have a strong team work ethic, proven administrative skills including an aptitude for working with IT systems and an ability to work under considerable pressure. The Trust provides relevant training and development opportunities through a structured supervision and appraisal process for successful applicants.

If you are looking for a new challenge, enjoy variety in your work and wish to be a part of a team striving to make a difference for our community and services, then please apply now.

We are proud to share that we are a Living Wage Employer, which means that we pay no less than the cost of living and we voluntarily pay the living wage to our employees.

In addition to the position offered, please be advised that you will automatically be enrolled onto our Staff Bank and will hold an additional assignment as a bank worker. The offer of a Bank assignment will allow you to work additional hours on your own unit, and also the opportunity to undertake work flexibly across others areas of the Trust as and when it is available, and subject to the required grade and training requirements.

NHFT is an integrated primary care and mental health Trust, providing physical, mental health and specialty services in both hospital settings and out in the community. Because we put the person at the centre of all we do, we focus on delivering care that is as easy to access as possible. This means many of our services can be provided at home, work or in schools. We also provide health services to various prisons and detention centres in Bedfordshire and Cambridgeshire

Please contact Sian Coyle via 07525 921743 or [email protected] to discuss further.