At a Glance
- Tasks: Be the friendly face of St James Clinic, managing patient appointments and records.
- Company: Join a busy, multi-surgery unit in the Salaried Primary Care Dental Service.
- Benefits: Flexible hours, supportive team environment, and opportunities for growth.
- Why this job: Make a real impact by helping patients while gaining valuable healthcare experience.
- Qualifications: Must have IT skills, knowledge of Microsoft Office, and previous admin experience in healthcare.
- Other info: Potential travel to other service locations may be required.
The predicted salary is between 24000 - 36000 £ per year.
We are looking for a friendly, well organised and reliable person to act as Secretary/Receptionist based at St James Clinic , a busy, multi surgery unit which forms part of the Salaried Primary Care Dental Service. We run a computerised patient appointment and record system which is linked to other clinics in our countywide service. An equivalent IT qualification of the ECDL is essential, along with an extensive knowledge of Microsoft Office. Previous experience in an administrative role in a healthcare setting, along with previous experience of the R4 clinical system is desirable
The post holder would be recruited to 37.5 Hours, the days and hours would be discussed at interview. The post holder would need to be flexible as to the needs of the service and may need to travel to other service locations when needed, * Receiving patients at the reception desk and directing them within the clinic
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Arranging patients appointments in person and over the telephone using the R4 computerised patient record and booking system
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Entering patient details and making new and recall appointments on a computerised patient records and appointments system.
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Ensuring that key patient information details are kept up to date on the R4 dental computer system
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Communicating with a variety of people on a number of issues, including dealing with enquiries from the public, doctors and dentists’ surgeries and other health/social care professionals within an appropriate timescale
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Giving patients and carers non-clinical advice and information
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Liaising with clinical staff
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Drawing and filing clinical records and preparing day lists as needed.
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Distributing the post
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Maintaining such administrative records as may be required e.g. patient waiting lists, liaising with dental nurses to organise the dispatching and collection of laboratory work, archiving and to log and process referrals as directed by the Senior Management Team on RMS and Provider Dental software systems.
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Ensuring appropriate letters with accompanying information leaflets are sent.
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Designing pro-forma letters, patient information leaflets and other documentation for use in the Dental Department in line with Trust guidelines and Policies.
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Submitting Hospital lists when required.
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Helping with waiting list data.
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Minute taking as when needed.
St James Clinic
116 St James Road
Northampton
NN5 5LQ, https://www.nhft.nhs.uk/ (Opens in a new tab), ken.binnah@nhft.nhs.uk
07394865945
Dental Secretary/Receptionist employer: Northamptonshire Healthcare Foundation Trust
Contact Detail:
Northamptonshire Healthcare Foundation Trust Recruiting Team
+447394865945
ken.binnah@nhft.nhs.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Secretary/Receptionist
✨Tip Number 1
Familiarize yourself with the R4 clinical system before your interview. If you can demonstrate a basic understanding of how it works, it will show that you're proactive and ready to hit the ground running.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel and Word. Being able to efficiently manage patient records and create documentation will be crucial in this role.
✨Tip Number 3
Prepare to discuss your previous experience in healthcare administration. Think of specific examples where you successfully managed patient interactions or administrative tasks, as this will highlight your suitability for the role.
✨Tip Number 4
Show your flexibility and willingness to adapt to the needs of the service during the interview. Being open to travel and adjusting your schedule will make you a more attractive candidate.
We think you need these skills to ace Dental Secretary/Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in administrative roles, particularly in healthcare settings. Emphasize your familiarity with the R4 clinical system and your IT qualifications, such as the ECDL.
Craft a Strong Cover Letter: Write a cover letter that showcases your organizational skills and reliability. Mention specific examples of how you've successfully managed patient appointments or handled inquiries in previous roles.
Highlight Communication Skills: Since the role involves liaising with various professionals and patients, emphasize your communication skills in both your CV and cover letter. Provide examples of how you've effectively communicated in past positions.
Proofread Your Application: Before submitting, carefully proofread your application materials for any errors. A well-presented application reflects your attention to detail, which is crucial for the role of a Dental Secretary/Receptionist.
How to prepare for a job interview at Northamptonshire Healthcare Foundation Trust
✨Show Your Organizational Skills
As a Dental Secretary/Receptionist, being well-organized is crucial. Prepare examples from your past experiences where you successfully managed multiple tasks or appointments. This will demonstrate your ability to handle the busy environment at St James Clinic.
✨Familiarize Yourself with R4 System
Since previous experience with the R4 clinical system is desirable, take some time to learn about it if you're not already familiar. Mentioning your knowledge or willingness to learn during the interview can set you apart from other candidates.
✨Highlight Your Communication Skills
You'll be interacting with patients and healthcare professionals regularly. Be ready to discuss how you've effectively communicated in previous roles, especially in handling inquiries or providing non-clinical advice.
✨Demonstrate Flexibility
The job requires flexibility in terms of hours and travel. Be prepared to discuss your availability and willingness to adapt to the needs of the service, as this is an important aspect of the role.