Transport Hub Administrator in Northampton

In this role, you’ll be at the heart of coordinating local transport commissioning arrangements for Northamptonshire Children’s Trust (NCT). You’ll provide essential administrative support to ensure that children, young people, and their families receive the right transport services at the right time. You’ll work closely with front‑line teams, the Children in Care (CIC) Health Team, transport planners, and colleagues across NCT helping to keep operations running smoothly and ensuring that all data is accurate, up‑to‑date and compliant with policy.

This is a fast‑paced, high‑volume environment where your organisation, accuracy and ability to communicate clearly will make a real difference. With flexible working arrangements, including the ability to work from home for most of the week—you’ll have the space to manage your time effectively while helping to deliver vital services across Northamptonshire.

We welcome the opportunity to speak to any interested candidates so if you have read the attached job description and still have questions please feel free to email: Sharon.Brigden@nctrust.co.uk.

Our benefits include:

• 28 days annual leave, plus 8 Bank Holidays (pro rata for part time) and an additional 5 days, after 5 years
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health pension protection
• Opportunity to purchase up to 25 days annual leave
• Employee Assistance Programme - available 24/7 for you and your immediate family members
• Employee discounts with local and national retailers
• Flexible and family working arrangements including enhanced maternity benefits
• A permanent, supportive and inclusive management team
• Extensive Learning & Development and career development opportunities
• Subsidised town centre car parking scheme

In this varied and rewarding role, you will:

• Handle incoming transport referrals, logging and coordinating each request while ensuring children’s needs and resource availability are carefully matched.
• Maintain, update and quality‑assure multiple transport databases, ensuring all information is accurate, current and compliant.
• Work closely with North and West transport planners—checking applications, following up on missing details, ensuring best value for money and supporting case allocation.
• Provide administrative support for transport brokerage for Children in Care and their families.
• Support colleagues across the service—including the CIC Health Team—helping maintain continuity during absences.
• Produce accurate data and performance information to support reporting and decision‑making.
• Build strong working relationships with internal teams and external local authorities.

You’re someone who thrives in a busy, detail driven environment and takes pride in delivering accurate, well organised work. Enjoying the coordination of information, you support colleagues effectively and help ensure processes run smoothly. With strong literacy and numeracy skills, you also bring experience working with databases and the confidence to create queries or use formulas to extract and analyse information. Proficiency across Microsoft applications—including Word, Excel, PowerPoint and Teams—allows you to work efficiently and professionally. Demonstrating strong organisational skills, you’re able to prioritise tasks, meet deadlines and manage a high volume workload. Clear and effective communication comes naturally to you, enabling you to build positive relationships with colleagues and partners. Taking a proactive, task focused approach, you consistently apply excellent attention to detail. Whether working independently or as part of a team, you produce accurate progress reports and provide excellent customer service.

When applying please ensure your supporting statement covers how you fulfil the essential criteria set out in the job description / person specification as this will be used for shortlisting. You will need to provide a full employment history including any gaps since leaving full time education.

At Northamptonshire Children’s Trust, children, young people and families are at the heart of all we do – in every decision we make and every action we take. Our mission is driven by the unwavering commitment to achieving the best outcomes for them. The Trust is wholly owned and funded but operationally independent from the Councils. Our workforce are our most valuable asset and are pivotal to making the services and support we offer to children, young people and families who need us to be the absolute best we can be. We value our colleagues and empower them to be able to do the best job of their lives every single day, working in a culture of support and kindness where achievements are celebrated and creativity is very much welcomed. At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation. We are a disability confident employer and have a commitment to care leavers who we guarantee an interview if they meet the essential criteria. Join our dedicated team and be a part of an organisation where your work makes a real difference.