Senior Administrator, Case Progression in Northampton

We are committed to continuous improvement, building a skilled, knowledgeable, and flexible workforce alongside promoting innovation and creativity whilst keeping children, young people and families at the heart of all we do. We really value our workforce and offer you a great benefits package including:

• 28 days annual leave, plus 8 Bank Holidays (pro rata for part time) and an additional 5 days after 5 years
• Local Government Pension Scheme plus immediate life cover (3 times your annual salary from day one) and ill-health pension protection
• Opportunity to purchase up to 25 days annual leave
• Employee Assistance Programme - We have an employee support programme run by Health Assured, an independent, external organisation, available for you and your immediate family members, 24 hours a day, 7 days a week, 365 days a year, including telephone counselling, legal advice, bereavement support and medical information
• Employee discounts with local and national retailers, days out, finance, health and beauty, travel and eating out plus lots more
• Flexible and family working arrangements including enhanced maternity benefits
• A permanent, supportive and inclusive management team where you will be empowered to make good professional decisions
• Extensive Learning & Development and career development opportunities
• Subsidised town centre car parking scheme

About the role

Are you an experienced administrator who thrives on organisation, accuracy, and making a real difference behind the scenes? As a Senior Administrator, you'll play a vital role in supporting senior managers within Children's Social Care, helping ensure that critical information is managed accurately and effectively. You'll be at the heart of a busy and rewarding service, working closely with Children's Social Care and Legal Services to support legal processes, maintain high-quality records, and provide valuable data that helps shape service performance and decision-making. This is an excellent opportunity for someone who enjoys working with complex information, takes pride in delivering high standards, and wants to contribute to improving outcomes for children and families.

You will be working within a small but perfectly formed team of 3 and after a period of successful training you will be able to work remotely, visiting the office fortnightly. In person interviews are planned for Weds 12th and Thurs 13th August.

What will you be doing?

You'll be responsible for providing high-quality administrative and data management support within a fast-paced environment where accuracy, professionalism, and confidentiality are essential. You will manage and maintain complex spreadsheets and databases with details received from court and legal teams, ensuring information is accurate, up to date, and available for reporting and analysis. You will develop a sound understanding of the legal framework within Children's Social Care, reviewing court documents and legal records to extract and record key information. Working collaboratively with colleagues across Children's Social Care and Legal Services, you will support effective case progression and performance monitoring. You will help ensure systems, processes, and procedures are consistently followed and continuously improved. You will take effective minutes for decision making meetings and manage shared inboxes within the team. Supporting the coordination, productivity, and quality of work across the team, you will provide guidance and assistance where needed. You will deliver regular feedback and information to managers and key stakeholders. You will maintain the highest standards of confidentiality and data protection at all times. You'll be part of a team that values collaboration, continuous improvement, and excellent customer service, where your contribution will have a direct impact on the effectiveness of the service.

About you

You're a highly organised and proactive professional who enjoys managing competing priorities and finding solutions to challenges. You'll bring:

• Significant experience in an administrative or business support role, with the ability to work accurately in a demanding environment
• Excellent communication skills, both written and verbal, enabling you to build strong relationships with colleagues and stakeholders at all levels
• Strong IT skills, including confidence using Microsoft Office applications, particularly Excel which you will use daily
• The ability to analyse information, maintain detailed records, and manage data with a high level of accuracy
• A solution-focused approach, using your initiative to resolve issues and improve processes
• Strong interpersonal and negotiation skills, with the confidence to work across teams and support colleagues effectively
• The ability to coach and support others, helping the team embrace new systems and ways of working
• A thorough understanding of confidentiality, data protection requirements, and the importance of handling sensitive information appropriately

Most importantly, you'll share our commitment to safeguarding children and young people and take pride in delivering high-quality support that enables services to achieve the best possible outcomes. When applying please ensure your supporting statement details how you fulfil the essential criteria set out in the person specification as this will be used for shortlisting. You will need to provide a full employment history including any gaps since leaving full time education.

About us

At Northamptonshire Children’s Trust, children, young people and families are at the heart of everything we do. Every decision we make and every action we take is guided by our commitment to delivering high-quality services that make a lasting difference to the lives of children, young people and families across Northamptonshire. We know that our people are our greatest strength. Our workforce is at the centre of our success, and we are committed to creating an environment where colleagues feel valued, supported and empowered to do the best job of their lives every day. We foster a culture built on kindness, collaboration and trust, where achievements are recognised, ideas are welcomed and innovation is encouraged. We are proud of the positive impact we make together and delighted that our work has been recognised by Ofsted, with an Outstanding rating for Leadership and Management and Good ratings across Help and Protection, Children in Care and Care Leavers. At NCT equality, diversity and inclusion are part of us and in everything we do, to enable all colleagues to develop and thrive in our organisation. We are a Disability Confident employer and have a commitment to care leavers, who we guarantee an interview if they meet the essential criteria. If you are passionate about making a difference and want to be part of an ambitious, supportive and forward-thinking organisation, Northamptonshire Children’s Trust could be the place for you.