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For Companies At a Glance
- Tasks: Manage customer accounts and help them regain control of their finances.
- Company: Join a caring team focused on making a positive impact.
- Benefits: Up to £30,000 salary, 28 days holiday plus extra bank holidays, and health bonuses.
- Why this job: Make a real difference in customers' lives while developing your skills.
- Qualifications: Experience in credit control or customer finance with strong communication skills.
- Other info: Supportive environment with opportunities for personal and professional growth.
The predicted salary is between 24000 - 36000 £ per year.
Hybrid Role
Hours: 36 hours per week
Salary: Up to £30,000 per annum
Holidays: 28 days per year + 3 extra bank holidays (Christmas, Boxing Day, and New Year’s Day)
Benefits: Health bonus scheme and a range of employee benefits
Join a Team That Truly Cares About People
We’re looking for a confident, empathetic, and proactive Credit Controller who enjoys building rapport and finding practical solutions. This isn’t just about managing payments — it’s about helping customers take control of their finances and ensuring every interaction leads to a positive outcome. If you’re someone who can balance compassion with clear communication and good judgment, this could be the perfect next step for you.
What You’ll Be Doing
- Managing a daily queue of allocated customer accounts
- Contacting customers via phone, email, text, and letter to discuss arrears and agree suitable repayment plans
- Offering forbearance options where a payment plan isn’t the right approach
- Handling inbound calls and customer queries with professionalism and care
- Working collaboratively with other teams to ensure the right outcomes
- Liaising with debt management agencies when appropriate
- Taking manual payments securely over the phone
- Reviewing customer credit information and maintaining accurate records
What We’re Looking For
- Previous experience in credit control, collections, or customer finance
- Excellent communication skills, both written and verbal
- Strong organisational and data entry skills
- Comfortable working with databases and computer systems
- A natural problem-solver with empathy and integrity
Our Values
- We are responsible – conscious of our impact on people and the planet
- We care about you – kind and compassionate with our customers and each other
- We work with you – supporting financial wellbeing for customers and the wider community
Why You’ll Love It Here
You’ll join a supportive, people-focused team where integrity and fairness come first. You’ll be encouraged to use your initiative, develop your skills, and genuinely make a difference in customers’ lives. With a competitive salary, health bonus, and extra time off over Christmas, this is a great opportunity to grow in a role that truly matters. If you’re ready to join a company that values doing the right thing, we’d love to hear from you. Apply today to start the conversation.
Credit Controller in England employer: Northampton Recruitment
Contact Detail:
Northampton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in England
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Credit Controller role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to explain why you're the perfect fit for the role. Highlight your experience in credit control and your knack for building rapport with customers.
✨Tip Number 3
Don’t shy away from follow-ups! After an interview or a networking event, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in the position.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It gives us a better sense of your commitment and enthusiasm for the role.
We think you need these skills to ace Credit Controller in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Credit Controller role. Highlight your previous experience in credit control or customer finance, and don’t forget to showcase your excellent communication skills!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for helping customers and your proactive approach to problem-solving. Let us know why you’re the perfect fit for our team and how you align with our values.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates about your application status!
How to prepare for a job interview at Northampton Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Credit Controller inside out. Familiarise yourself with common credit control practices, repayment plans, and how to handle customer queries. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Empathy
Since this role is all about helping customers manage their finances, be prepared to discuss how you've handled difficult situations in the past. Share examples where you've shown empathy and found practical solutions for customers. This will demonstrate that you align with the company's values of compassion and support.
✨Practice Clear Communication
Excellent communication skills are key for this role. During the interview, practice articulating your thoughts clearly and concisely. You might even want to role-play some scenarios where you explain repayment options or handle a customer query. This will showcase your ability to communicate effectively, both verbally and in writing.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and company culture. Inquire about how they support their employees' professional development or how they handle challenging customer interactions. This shows that you're not just interested in the job, but also in being part of a supportive team.
