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- Tasks: Join our Contact Centre Team to manage calls and negotiate payments.
- Company: We cultivate positive relationships and inspire passion in our team members.
- Benefits: Enjoy a competitive salary, health cash plan, extra holiday for your birthday, and more!
- Why this job: Grow in a supportive, goal-driven environment while making a real impact.
- Qualifications: Exceptional call-handling skills and a proven track record of exceeding targets required.
- Other info: Remote work opportunity with ongoing training and development.
Job Opportunity: Remote Contact Centre Team Member – Nationwide Salary: £21k basic, with on-target earnings of £36k+ Are you passionate about people, driven by targets, and motivated by success? Join a company that believes in cultivating positive relationships with clients, customers, and our own people. We provide professional, friendly service across all we do and aim to inspire passion, innovation, and integrity in every team member. What You’ll Be Doing As part of a busy Contact Centre Team and reporting to the Team Leader, you’ll be at the heart of our operations, negotiating payments and updating files with efficiency and accuracy. Key Responsibilities: * Engage with a high volume of inbound and outbound calls to manage debtor communications swiftly. * Negotiate payment plans, working within guidelines to achieve business targets. * Log and maintain accurate records, ensuring files are consistently up-to-date. * Collaborate with Enforcement Agents as needed and take part in ongoing training to refine your skills. About You We're looking for someone with: * Exceptional call-handling skills and a confident, professional phone manner. * A proven track record of exceeding targets and a strong drive to meet them. * Great organiSational skills, adaptability under pressure, and team-oriented attitude. * Sound decision-making abilities and a knack for interpersonal communication. Preferred Skills: * Knowledge of enforcement collections, industry standards, or experience in Council Tax/Road Traffic Debt. * Strong mathematical ability and proficiency with Microsoft Office tools. What You’ll Get * A supportive work environment dedicated to your growth and success. * Competitive salary and pension, health cash plan, extra holiday for your birthday, and more. * Opportunities for learning and development, bike-to-work scheme, and recognition through our I Awards. If you're looking to grow within a supportive, goal-driven environment, apply today and start a rewarding remote career with us
Collections Advisor employer: Northampton Recruitment
Contact Detail:
Northampton Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Collections Advisor
✨Tip Number 1
Make sure to highlight your exceptional call-handling skills during the interview. Practice common scenarios you might face in a contact center, as demonstrating your ability to manage high volumes of calls effectively will set you apart.
✨Tip Number 2
Prepare examples of how you've exceeded targets in previous roles. Be ready to discuss specific situations where your negotiation skills led to successful outcomes, as this aligns perfectly with the responsibilities of a Collections Advisor.
✨Tip Number 3
Familiarize yourself with enforcement collections and industry standards. Having a solid understanding of these topics will not only boost your confidence but also show that you're proactive and knowledgeable about the role.
✨Tip Number 4
Demonstrate your organizational skills by discussing how you keep track of multiple tasks and maintain accurate records. This is crucial for the role, so be prepared to share your strategies for staying organized under pressure.
We think you need these skills to ace Collections Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your exceptional call-handling skills and any relevant experience in collections or customer service. Use specific examples that demonstrate your ability to exceed targets and work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping people and your motivation to succeed. Mention how your skills align with the company's values of integrity and innovation, and provide examples of how you've successfully negotiated payment plans or managed debtor communications.
Highlight Relevant Skills: Emphasize your strong organizational skills, adaptability, and decision-making abilities. If you have knowledge of enforcement collections or experience with Council Tax/Road Traffic Debt, be sure to include that as well.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Northampton Recruitment
✨Show Your Passion for People
Since the role involves engaging with clients and customers, express your enthusiasm for building positive relationships. Share examples of how you've successfully connected with others in previous roles.
✨Demonstrate Your Target-Driven Mindset
Prepare to discuss specific instances where you exceeded targets. Highlight your strategies for achieving goals and how you stay motivated under pressure.
✨Highlight Your Call-Handling Skills
Practice articulating your call-handling experience. Be ready to explain how you manage high volumes of calls while maintaining professionalism and efficiency.
✨Emphasize Your Organizational Abilities
Discuss your methods for keeping accurate records and staying organized. Mention any tools or techniques you use to ensure files are up-to-date and accessible.
