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- Tasks: Welcome and assist patients and visitors at the hospital's information desk.
- Company: Join Northampton General Hospital, a leading employer committed to compassionate care.
- Benefits: Gain valuable experience, build connections, and make a real difference in people's lives.
- Why this job: Be part of a supportive team and help create a positive environment for patients.
- Qualifications: No specific qualifications needed, just a friendly attitude and willingness to help.
- Other info: Inclusive environment welcoming volunteers from all backgrounds.
The predicted salary is between 500 - 1500 £ per month.
Please note that volunteering is an unpaid role - we are unable to offer sponsorship as volunteering does not meet UK sponsorship requirements.
Are you friendly and approachable? Are you confident speaking with people and offering help? Can you spare 4 hours every week?
We are looking for warm, approachable Desk Guide volunteers who will be based at our information desks to support people coming into the hospital Monday to Friday, 8:30am - 4:15pm. When you volunteer with us, you help to improve patient experience by supporting staff and offering a warm welcome to everyone entering the hospital.
As a Desk Guide, you will welcome patients and visitors to the hospital with a friendly smile and signpost them to where they need to be. Our volunteers play a vital part in creating a positive, caring environment making a genuine difference at moments when patients need connection the most.
Why Volunteer With Us?- Build connections with patients and other volunteers
- Use your life experience to support those who need assistance
- Gain fulfilment from helping others feel seen, heard, and supported
- Be part of a warm, inclusive and supportive team
- Greeting and Welcome: Greet visitors, patients, and families at the main entrance or information desk with a friendly and supportive manner
- Signposting and Guidance: Direct outpatients to clinics, wards, or departments, family and friends to wards
- Information Provision: Provide clear directions, maps, and information regarding amenities such as restrooms, cafes, shops, and car parks
- Assistance Services: Assist with simple enquiries, location of appointments/departments/ward
- Communication: Actively offer help to anyone who appears lost or disoriented
About us: Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values:- Compassion
- Accountability
- Respect
- Integrity
- Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.
Job responsibilities:- Greeting and Welcome: Greet visitors, patients, and families at the main entrance or information desk with a friendly and supportive manner
- Signposting and Guidance: Direct outpatients to clinics, wards, or departments, family and friends to wards
- Information Provision: Provide clear directions, maps, and information regarding amenities such as restrooms, cafes, shops, and car parks
- Assistance Services: Assist with simple enquiries, location of appointments/departments/ward
- Communication: Actively offer help to anyone who appears lost or disoriented
We welcome volunteers from all backgrounds. If you require reasonable adjustments to make your application, please contact us on 01604 523159 to book an appointment with the team.
Person Specification:Knowledge and Experience:- Experience assisting the public.
- Show empathy and compassion towards others and treat people with dignity and respect
- Ability to communicate in a calm and professional manner
- Recognise when appropriate to seek support from others.
- Reliable, honest and punctual.
- Ability to exercise confidentiality and discretion.
No specific qualifications are required for this role, although any relevant qualifications should be detailed on the application.
Disclosure and Barring Service Check:This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Volunteer Desk Guide in Northampton employer: Northampton General Hospital
Contact Detail:
Northampton General Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Desk Guide in Northampton
✨Tip Number 1
Get to know the organisation! Before you step into that interview, do a bit of research on Northampton General Hospital. Understand their values and mission, so you can show how your friendly and compassionate nature aligns with their goals.
✨Tip Number 2
Practice your people skills! Since this role is all about greeting and guiding visitors, try role-playing with friends or family. This will help you feel more confident when it comes to welcoming patients and offering assistance.
✨Tip Number 3
Be ready to share your experiences! Think about times when you've helped others or made someone feel welcome. These stories will showcase your empathy and compassion during the interview, making you stand out as a Desk Guide volunteer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and committed to joining our warm and inclusive team at Northampton General Hospital.
We think you need these skills to ace Volunteer Desk Guide in Northampton
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side.
Highlight Relevant Experience: Make sure to mention any past experience you have in assisting the public or volunteering. It helps us understand how you can contribute to creating a positive environment for patients and visitors.
Show Your Compassion: In your application, emphasise your ability to show empathy and compassion. We’re looking for volunteers who genuinely care about helping others feel seen and supported.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and get back to you quickly. We can’t wait to hear from you!
How to prepare for a job interview at Northampton General Hospital
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Desk Guide involves. Familiarise yourself with the main duties like greeting visitors and providing information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about interacting with patients and visitors, be ready to share examples of how you've helped others in the past. Think of times when you’ve provided support or guidance, and highlight your ability to communicate warmly and effectively.
✨Emphasise Your Compassion
The hospital values compassion highly, so be prepared to discuss how you demonstrate empathy in your interactions. Share stories that illustrate your caring nature and how you treat people with dignity and respect, as this aligns perfectly with their Excellence Values.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team you'll be working with or how they support volunteers. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
