Job summary
To assist the Radiographic, Radiological and Clerical staff in delivering a safe, efficient and high-quality General X-ray service. The post holder will support a wide range of clinical, technical and administrative procedures undertaken within the Plain Film Department, ensuring the effective flow of patients throughout the imaging pathway. This includes participation in a 24-hour, 7-day service, including weekends, bank holidays and overnight working.
Main duties of the job
Assist with the coordination, transfer and movement of patients within the Trust, including liaising with wards, portering services and clinical areas to facilitate timely attendance for imaging examinations.
Support the preparation, care and safe movement of patients attending for General X-ray examinations, maintaining patient dignity, comfort and safety at all times.
Undertake administrative duties, including booking appointments and answering telephone enquiries and maintaining accurate patient records on Radiology IT systems.
Coordinate the imaging workload by communicating effectively with wards, departments and the multidisciplinary team to ensure patients are available and appropriately prepared for their examinations.
Prepare examination rooms, maintain stock levels and ensure clinical areas are clean, safe and ready for use.
Ensure imaging requests comply with IR(ME)R requirements and escalate any discrepancies to the supervising radiographer.
About us
Please submit your application as soon as possible, as we reserve the right to close adverts once sufficient applications have been received.
We recognise that AI tools can support application writing; however, candidates are asked to keep their use to a minimum. Responses should reflect your own experience, skills and knowledge, as over-reliance on AI-generated content may result in generic answers that do not accurately represent your abilities.
University Hospitals of Northamptonshire (UHN) brings together Kettering General Hospital NHS Foundation Trust and Northampton General Hospital NHS Trust. As a group, we are committed to improving services for our communities through collaboration, modernising care delivery and striving for excellence. Working together enables us to share expertise, strengthen services and create greater opportunities, and there may be a requirement to work across sites depending on service needs.
Our Excellence Values are Compassion, Accountability, Respect, Integrity and Courage. UHN welcomes applications from all backgrounds and is committed to an inclusive working environment. We are proud signatories of the Armed Forces Covenant and hold the Gold Award under the Employer Recognition Scheme. Candidates who identify as members of the Armed Forces community and meet the essential criteria will be guaranteed an interview.
Job description
Job responsibilities
To work as part of the General X-ray team, delivering a high-quality, patient-centred imaging service.
To assist Radiographers and other members of the multidisciplinary team in the care of patients before, during and following imaging examinations.
To receive, prepare and support patients attending the department, ensuring their dignity, privacy and comfort are maintained at all times.
To liaise effectively with ward staff, outpatient departments, Emergency Department, portering services and other clinical areas to coordinate the timely attendance of patients for imaging examinations.
To assist with the transfer and movement of patients throughout the Trust, including collecting patients from wards and clinical areas when required to support the safe and efficient running of the service.
To undertake administrative duties, including booking, amending and cancelling appointments and maintaining accurate patient records using the Radiology Information System (RIS), Hospital Information System (HIS) and Picture Archiving and Communication System (PACS).
To answer telephone enquiries professionally and direct calls appropriately, providing information within the boundaries of Trust policies and confidentiality.
To ensure imaging requests comply with departmental procedures and IR(ME)R requirements, referring any discrepancies to the supervising Radiographer.
To support the coordination of patient flow within the department, ensuring patients are appropriately prepared and available for their examinations.
To prepare examination rooms and maintain adequate stocks of consumables, reporting shortages as appropriate.
To undertake routine cleaning of equipment and clinical areas in accordance with departmental procedures and infection prevention and control policies.
To assist in maintaining a safe working environment by adhering to Health and Safety legislation, infection prevention and control procedures, moving and handling guidance and Trust policies.
To report incidents, accidents, equipment faults or concerns promptly using Trust reporting procedures.
To maintain effective communication and positive working relationships with colleagues across Radiology and the wider multidisciplinary team.
To participate in the department's 24-hour, 7-day service, including evenings, nights, weekends and bank holidays as required.
To undertake mandatory training and participate in appraisal, competency assessment and continuing personal development in accordance with Trust requirements.
To undertake any other duties appropriate to the grade of the post as required by the Radiology Service.
Person Specification
Qualifications
Essential
- Good general education to include GCSE/equivalent in Maths and English
- Educated to NVQ Level 3 or equivalent level of education, training or experience
Experience
Essential
- Previous experience in a customer and/or patient-facing role
- Experience of using computer systems
- Understanding of the role and responsibilities of a Radiology Department Assistant
Desirable
- Experience of booking appointments and coordinating patient flow
- Previous experience in a Radiology department
- Previous patient-facing healthcare experience
- Previous experience using CRIS, PACS, ICE or equivalent clinical systems
Skills and Abilities
Essential
- Excellent communication and interpersonal skills
- Ability to work effectively as part of a multidisciplinary team
- Ability to prioritise workload and work under pressure
- Ability to work accurately with attention to detail
- Ability to undertake the patient moving, handling and equipment-related requirements of the role following appropriate training and using appropriate equipment
- Ability and willingness to work flexibly according to service requirements, including evenings and weekends where required
- Ability to travel between hospital/community sites as required to meet service needs
Other Requirements
Essential
- Flexible and adaptable approach to work
- Caring and compassionate approach to patients
- Demonstrates a reliable, professional and trustworthy approach to work
Desirable
- Positive approach to learning and personal development
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Employer details
Employer name
Northampton General Hospital
Address
University Hospitals of Northamptonshire
Northamptonshire
Northampton
NN1 5BD
United Kingdom
Employer's website
https://www.northamptongeneral.nhs.uk/Home.aspx (Opens in a new tab)
Radiology Department Assistant in Northampton employer: Northampton General Hospital
University Hospitals of Northamptonshire (UHN) is an exceptional employer, offering a supportive and inclusive work environment for Paediatric Oncology Consultants. With a commitment to professional development, the hospital provides generous study budgets, mentorship opportunities, and a collaborative culture that encourages innovation in child health services. Located in Northampton, you will be part of an award-winning team dedicated to delivering high-quality care to children and young people, making a meaningful impact in the community.
Contact Details:
Northampton General Hospital Recruitment Team
