Digital Clinical Facilitator in Northampton

We are pleased to be able to offer an exciting opportunity to join the Electronic Patient Record (EPR) Programme Team at Northampton General Hospital. In partnership with our chosen supplier, we have embarked on our digital excellence journey to implement a nationally‑leading EPR system that will transform the quality of care for our patients and staff by having instantly accessible information using the latest mobile technology, reducing paper usage and utilising clinical decision support tools.

The Digital Clinical Facilitators will work as part of a dynamic Chief Clinical Information Officer team. The postholder will have an understanding of digital systems and will support the Digital Clinical Leads and Transformation Specialists with efficient and effective management of the ongoing EPR development, education, implementation and training of our NGH EPR. The role is responsible for facilitating digital transformation for new digital solutions and upgrades to existing digital solutions across NGH with clear collaboration with internal and external stakeholders as required.

We are seeking Digital Clinical Facilitators from Nursing discipline. We have two roles available, one for a nurse with paediatric background and one for a nurse with adult nursing background including theatres and critical care. The roles are full time with clinical commitment which will be agreed upon appointment.

Main duties of the job

• The role is responsible for operating as a key member of the Chief Clinical Information Officer portfolio which focuses on ensuring there is clinical engagement at all levels of the Group Digital Strategy.
• The postholder will support Digital Clinical Leads and Transformation Specialists by contributing to improving standards of care through the effective use of digital solutions.
• The Digital Clinical Facilitators will work with multi‑professional teams to facilitate improving patient care by participating in audits, research and benefits realisation data collection, analysis and subsequent improvements to our processes.
• The postholder will participate in engagement with end users to ensure clear documentation of current state processes and subsequent future state processes and support in clinical hazard workshops as required.
• They will work with members of the multidisciplinary team within the hospitals and at community venues, including all clinical colleagues, operational colleagues, administrative personnel and all teams within Digital and the EPR Programme.
• The postholder will work collaboratively with our digital teams and clinical teams by acting as a representative of their clinical profession to ensure we are using technology effectively and efficiently to improve the quality of care and patient safety.

Travel to the hospital site will be required.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. We are a Defence positive trust, supporting our reservists, veterans, spouses and partners. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job responsibilities

Main Duties

• To operate as a key member of the Chief Clinical Information Officer portfolio which focuses on ensuring there is clinical engagement at all levels of the Group Digital Strategy.
• Facilitate delivery of effective, safe clinical systems with all groups of clinical, administrative and operational staff.
• Provide clinical advice and guidance to support the delivery of the programmes associated with the Group Digital Strategy including the NGH EPR.
• To facilitate the efficient and effective management of the ongoing EPR development, education, implementation and training of our NGH EPR with our wider EPR programme team.
• To support digital transformation for new digital solutions and upgrades to existing digital solutions across with clear collaboration with internal and external stakeholders as required.
• To work with Digital Clinical Leads and Transformation Specialists by contributing to improving standards of care through the effective use of digital solutions.
• As directed by Digital Clinical Leads or Group CCIO, the individual may lead on specific elements of digital systems implementation and/or quality improvement programmes.

Delivery

• Ensure visibility within all clinical areas.
• Facilitate ongoing implementation, development and optimisation of EPR with the wider EPR programme team.
• Work closely with all CCIOs, Digital Clinical Leads, Digital Clinical Facilitators and Transformation Specialists to support delivery of EPR.
• Ensure your clinical input in design and configuration of clinical systems and support testing of clinical systems.
• Contribute to lessons learnt for projects to define changes in subsequent processes and procedures.
• Support the Clinical Safety Officer and promotion of clinical safety within all digital projects and programmes.
• Identify, and communicate the impact of risks to programmes and work with project managers and Transformation Specialists and other key digital colleagues for project delivery against realistic timeframes.
• Assess evolving hospital processes and consider how this impacts care with Digital Clinical Leads and wider stakeholders.
• Promote clinical and health intelligence systems capable of reporting measures to evaluate patient outcomes, to support research, and operational improvement across the continuum of care.

Engagement/Communication

• Act as role model for all clinical staff providing a high level of clinical expertise and support across all divisions.
• To participate as a Digital Responder with the Digital teams and actively support all staff with digital queries.
• Work with the Digital Training team to support the development of a competent, technology‑enabled workforce.
• Contribute to the assessment of Digital Literacy with the Digital Training and Engagement Manager and Group CCIO.
• Ensure that relevant professional stakeholders are consulted and engaged in the design, delivery and evaluation of clinical information systems and that prioritisation of developments is clinically‑led by the appropriate clinical/professional groups.
• Actively seek views from multi‑disciplinary, clinical, operational and administrative colleagues and teams in the development of high quality and innovative clinical information systems that assist the clinician in their delivery of care.
• Act as an advocate for digital solutions as an enabler for safe and effective care.
• Convey and receive highly complex, highly sensitive and possibly highly contentious information.
• Ability and capacity to quickly absorb and understand large amounts of complex information whether in written, verbal, numerical, analytical and electronic forms.
• Act on own initiative to deal with contentious and sensitive issues but also recognise professional limitations and seek support where required.
• Establish excellent relationships with Digital teams, staff at all levels and external bodies.
• Support the patient voice by working with trust/ group leads to continuously encourage digital volunteers and patient representation in line with the demographic of the population UHN serves.
• Work with the Group CCIO and Digital Training and Engagement Manager to facilitate the embedding of the SOPs/FAQs for clinical engagement.
• To work in partnership with wider system digital clinical colleagues in supporting collaboration across KGH and NGH and wider ICS/East Midlands Acute Provider Network.
• To represent the Group locally, regionally and nationally where required.
• Challenge the clinical community to identify areas to try out new ideas in a safe way, seeking to define emergent approaches to digital delivery that can be implemented.
• Identify areas where innovative digital solutions would improve patient care and efficiencies and promote others to do the same.
• Promote the development and implementation of artificial intelligence within the Group to drive excellent patient care.
• Support digital research and innovation strategies.

Please see further details of the vacancy on the attached job description and person specification.

Person Specification

Education, Training & Qualifications

• Registered healthcare professional with current UK registration (for example: NMC, HCPC, GPhC, AHCS).
• Evidence of recent and ongoing CPD/learning in relevant area.
• Evidence of CSO training.
• Project management qualification, such as PRINCE II or Agile.
• Member of British Computer Society (BCS).

Skills/Abilities

• Regular experience of working in areas of clinical practice with portfolio of evidence to demonstrate past practice and achievements.
• Evidence of working effectively across a range of clinical settings within a MDT.
• Excellent communication skills both written and verbal, including preparation of formal reports and training materials.
• Experience of using digital clinical systems.
• An understanding of digital systems and advances to develop and manage electronic patient records.
• To work independently and as part of a team, managing personal workload and conflicting priorities.
• Have the ability to work under pressure when required and to provide high quality output within short time periods.
• Able to plan and organise a range of complex activities, formulate and adjust plans and activities in accordance with short and long term goals.
• Able to manage own workload and work for periods without direct supervision and stamina and commitment to bring drive to new ideas and projects.
• Demonstrate the ability to influence others, share ideas and utilise feedback effectively.
• Good standard of Digital/keyboard skills.

Experience/Knowledge

• Understanding of Data Security and Protection and confidentiality.
• Experience delivering training/teaching sessions.
• Understanding of the national digital agenda including key current national priorities.
• Understanding of NHS legislation and regulatory standards within their profession.
• Demonstrates use of own judgement to resolve complex issues/problem solve.
• Experience in engaging with staff and/or service users and interpreting feedback into service improvements.
• Experience/knowledge of implementing practice and organisational change processes.
• Experience in quality improvement.

Personal Qualities

• Highly motivated, hard‑working, self‑confident, robust and resilient individual with drive and determination to deliver.
• Able to perform confidently in stressful situations and handle criticism and challenging individuals.
• Commitment to personal development and development of staff.
• Can constructively challenge and effectively manage conflict to reach a positive conclusion.
• Positive team focus and effective leadership style which is adaptable dependent upon required situation.
• Demonstrable passion for safe and effective healthcare.
• Proven track record of successful working with different staff groups.
• Ability to communicate to clinical, operational and administrative staff in an outgoing, professional and confident manner, using persuasion, negotiation and training skills, in order to implement and train on digital clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£38,682 to £46,580 a year Per annum pro rata.