Clinic Receptionist in Northampton

Integrated Surgery Outpatients are looking for a friendly and efficient team member to be the front line of welcoming our patients across the Service. This post is not eligible for sponsorship under the Skilled Worker route (formerly Tier 2) or Health and Care Worker visa. Therefore, only candidates who can demonstrate their right to work in the UK without sponsorship will be considered.

Main duties of the job

This is a busy and varied role and you will need to be organised and efficient to support the running of our outpatient clinics. You should be empathetic and understanding of our patients at all times, this will be between the hours of 07.30 to 18:00 Monday to Friday. You will be dealing with patients on a daily basis, either face to face or via telephone. You will also be assisting with supporting the administrative and clinical teams with preparing notes, inputting data and booking appointments. Experience of working within a reception or customer-facing role is preferred, but not essential.

About us

Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.

Our Excellence Values

• Compassion
• Accountability
• Respect
• Integrity
• Courage

We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone's full potential. As an organisation, we value how we communicate and promote our vacancies to all communities. We are a Defence positive trust, supporting our reservists, veterans, spouses and partners. The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals. We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative. We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.

Job responsibilities

• Provide an efficient reception service to patients, relatives, carers, and all staff groups.
• Provide a comprehensive administration support service to the Clinical Team to enable them to carry out their duties in an effective and efficient manner and ensure efficiency in patient care.
• Greet patients who attend the Outpatient department, ensuring all relevant information is up-to-date and correct.
• Answer all telephone queries and escalate to appropriate staff, where necessary.
• Provide general administrative service on Reception and as required by the department, ensuring all paperwork is completed and inputted into the correct systems.
• Preparation of clinic note packs, adhering to current processes.
• Use the relevant Trust databases and patient administration systems and ensure that all data is up to date.
• Liaise with other areas of the Trust, as well as other Service Providers and GPs, etc.
• Photocopying, posting documentation and general office duties.
• Prioritise own workload, working independently within the Service needs.
• Ensure confidentiality is maintained in all communications and that documents and other sensitive information are secure at all times.

Person Specification

• Ability to work in a team.
• Flexible attitude to work.
• Willingness to learn and adapt to changes.

Skills

• Information technology skills.
• Able to maintain confidentiality at all times.
• Ability to organise workload.

Educations, Training and Qualifications

• Educated to NVQ level 2 or equivalent level of education, training or experience.
• Good written and communication skills.
• Excellent keyboard skills.
• Courteous, tactful, efficient telephone manner.
• Experience of working in the NHS.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.