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- Tasks: Deliver top-notch customer service and handle bets in a dynamic retail environment.
- Company: Join the Entain family, a leader in sports betting with a vibrant culture.
- Benefits: Flexible hours, competitive pay, and a focus on work-life balance.
- Why this job: Be part of a winning team and build lasting relationships with customers.
- Qualifications: Passion for sports and excellent communication skills.
- Other info: Enjoy a varied schedule with opportunities for growth and development.
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic Ladbrokes & Coral betting shops no two days are the same and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager you will be part of the Shop team, who will be serving customers and building a rapport to encourage repeat custom. Are you ready to launch a winning career?
What you will do:- Deliver outstanding customer service.
- Always urging safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays. Your typical weekly rota will be 20 hours and made up of a blend of long opening shifts (once you’ve completed your training), long closing shifts and shorter evening shifts, and will vary week to week. As a key holder you will be responsible for opening and closing the shop. At Entain, we believe in the importance of a healthy work-life balance and commit to providing you with your rota at least four weeks in advance.
Retail Customer Service in Wellingborough employer: Northampton Business Directory
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service in Wellingborough
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Entain and their values. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you've delivered outstanding service or handled complaints. Being able to share these stories will make you stand out during the interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, as it helps us keep track of all the amazing candidates like you. Plus, it’s super easy and straightforward!
We think you need these skills to ace Retail Customer Service in Wellingborough
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your love for sports and customer service in your application. We want to see that you’re genuinely excited about the role and how you can contribute to our team!
Tailor Your CV: Don’t just send out the same CV for every job. Take a moment to tweak it for this position, focusing on your relevant experience in retail and customer service. We appreciate when candidates take the time to personalise their applications.
Be Clear and Concise: When writing your cover letter or application, keep it straightforward. We’re looking for clarity and enthusiasm, so make sure your points are easy to read and get straight to the point!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Northampton Business Directory
✨Know Your Sports
Since the role involves taking bets on a wide range of sports, brush up on your sports knowledge. Be prepared to discuss your favourite sports and any recent events. This shows your passion and helps you connect with customers.
✨Customer Service Scenarios
Think of examples from your past experiences where you delivered outstanding customer service or handled complaints effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Show Empathy
In retail, especially in a betting environment, empathy is key. Prepare to discuss how you would handle difficult situations with customers. Showing that you can relate to their concerns will set you apart as a candidate who truly cares.
✨Understand the Company Culture
Familiarise yourself with Entain's values and commitment to safer gambling. During the interview, express how you align with these values and how you can contribute to maintaining high shop standards and a positive customer experience.