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- Tasks: Lead a team to deliver exceptional customer service and support the General Manager.
- Company: Join Buzz Bingo, the UK's top choice for Bingo with a vibrant team culture.
- Benefits: Enjoy competitive pay, wellness apps, training, and generous holiday options.
- Other info: Flexible hours and opportunities for recognition and growth await you!
- Why this job: Make a real impact in a fun environment while developing your career.
- Qualifications: Experience in customer service management and a passion for team development.
The predicted salary is between 35000 - 40000 £ per year.
We have an exciting opportunity for a Deputy General Manager to join us here at Buzz Bingo Northampton. This role is full time, 44 hours per week, and you must be fully flexible to work during all opening hours, paying up to £40,000 p/a depending on experience.
Join Our Team of Remarkable People
At Buzz Bingo, together we’re on a mission to be the Nation’s No 1 Choice for Bingo. Our teams in Clubs across the country and in our Support Centre are smart and passionate about what they do. We know each person here can make a big difference, so we’ll support your professional goals, give you what you need to thrive, and celebrate your success along the way! We believe in the power of Bingo to bring people together, and it is that spirit of connection – online and in Club – that makes us a Bingo business unlike any other.
Role You’ll Play
As Deputy Manager you’ll play a key part in ensuring consistent delivery of the Buzz Bingo Brand Values, and a culture of exceptional customer service, at each point of the Customer journey. You’ll also assist the General Manager to implement the brand strategy flawlessly at a local level and provide input to the club’s local strategic plan.
Benefits
- Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
- Thrive App – for your mental wellbeing approved by the NHS
- Buzz Brights Apprenticeships
- Buzz Brilliance Awards – Employee Recognition Scheme
- Buzz Learning, our digital learning platform with access to 100s of online courses
- In‑house training – IOSH, First Aid, Fire Safety, Gamcare and more
- Access to Trained Mental Health Advocates for advice on your mental wellbeing
- 5 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
- Buy Holidays Salary Sacrifice Scheme – opportunity to buy an extra week’s holiday (if eligible)
- Staff discount 50% off bingo tickets, food & soft drink
Responsibilities
- Assist the General Manager in ensuring that the customer experience is consistently delivered at each point in the customer journey
- Assist the General Manager to implement the brand strategy flawlessly at a local level
- Deputise for the General Manager in all operational aspects of the Club
- Seek opportunities to recognise and appreciate those that go the extra mile
- Evaluate actions to maintain and improve KPI performance, based on information provided by the General Manager
- Ensure adequate levels of staff are deployed in each area to maximise customer service throughout the day
- Provide input to the club’s local strategic plan
- Provide performance expectations through regular feedback and the implementation of performance reviews for all members of the team
- Deliver a culture of exceptional customer service by coaching and encouraging team members to drive service levels in every session
- Critically evaluate the feedback received from all Customers and respond to this
- Generate new members and communicate with them appropriately to generate repeat visits including maximising data capture
- Have a highly visible presence in all areas of the club at peak trading times
- Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live
Winning Combination We’re Looking For
- Previous experience of managing a team in a face‑to‑face customer service role, ideally within a leisure, gaming, hospitality or retail environment
- Evidence of bringing business awareness to decision making and understands the commercial drivers of the business
- Evidence of setting an example for customer service and interaction 'on the floor'
- Self‑aware and welcomes constructive feedback
- Committed to your own and other’s development
- You are driven by a need to deliver tangible results
Applicants must be 18+.
Deputy General Manager in Wellingborough employer: Northampton Business Directory
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Wellingborough
✨Tip Number 1
Get to know the company culture! Before your interview, check out Buzz Bingo's social media and website. Understanding their vibe will help you connect with the team and show you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service scenarios! As a Deputy General Manager, you'll need to demonstrate how you handle various situations. Think about past experiences where you went above and beyond for customers and be ready to share those stories.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at Buzz Bingo. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Buzz Bingo family. Don’t miss out on this opportunity!
We think you need these skills to ace Deputy General Manager in Wellingborough
Some tips for your application 🫡
Show Your Passion for Bingo: When you're writing your application, let your love for Bingo shine through! We want to see how you connect with our mission to be the Nation’s No 1 Choice for Bingo. Share any personal experiences or stories that highlight your enthusiasm for the game and the community it creates.
Tailor Your Application: Make sure to customise your application to fit the Deputy General Manager role. Highlight your previous experience in customer service and team management, and explain how these skills will help us deliver exceptional service at Buzz Bingo. A little effort goes a long way!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the role. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our remarkable team!
How to prepare for a job interview at Northampton Business Directory
✨Know the Buzz Bingo Brand
Before your interview, take some time to really understand Buzz Bingo's brand values and mission. Familiarise yourself with their approach to customer service and how they create a welcoming environment. This will help you demonstrate your alignment with their culture during the interview.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples from your past experiences where you've successfully managed a team or improved customer service. Be ready to discuss how you motivate others and handle challenges on the floor.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to maintain high service standards. Think of specific situations where you had to make quick decisions or improve customer satisfaction, and be ready to share those stories.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the club's strategic plans or how they measure success in customer service. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.