At a Glance
- Tasks: Manage customer orders and resolve delivery queries while providing essential admin support.
- Company: Join a busy team in a dynamic logistics environment.
- Benefits: Earn £12.75 per hour with a Monday to Friday schedule.
- Other info: Opportunity for growth and teamwork in a supportive atmosphere.
- Why this job: Be the key to excellent service delivery and make a real difference.
- Qualifications: 2+ years admin experience, strong communication skills, and Microsoft Office proficiency.
The predicted salary is between 11 - 14 £ per hour.
We are looking for a motivated Customer Service Administrator to join our busy team on a 12–18 month basis. You will play a vital role in ensuring excellent service delivery by managing customer orders, resolving delivery queries, and providing essential administrative support.
Location: Wellingborough, NN8 6BS
Hours: Monday to Friday, 9:00am – 5:30pm (1-hour break: 30 mins paid, 30 mins unpaid)
Pay: £12.75 per hour
Your Role Will Involve:
- Processing customer orders and preparing delivery paperwork
- Responding to customer enquiries by phone and email
- Resolving delivery and collection issues quickly and professionally
- Updating customer records and tracking documents accurately
- Sharing reports and updates with customers within agreed timeframes
- Liaising with departments such as Transport and IT to resolve issues
- Supporting other team members to ensure consistent service across contracts
What We’re Looking For:
- 2+ years administrative experience, ideally in a logistics or transport environment
- Confident using Microsoft Office (Outlook, Excel, Word); TMS/logistics software a plus
- Strong communication and customer service skills
- Excellent attention to detail and ability to meet deadlines
- Proactive, well‑organised, and able to work under pressure
- A team player who can also work independently
As part of our application process, you will be required to attend an initial interview via Microsoft Teams. If you are successful in this first stage, we will then arrange a day for you to meet the team and demonstrate your computer skills and familiarity with the Microsoft Office package.
Please apply with your CV. Please note that only candidates with demonstrable relevant experience will be considered.
Customer Service Administrator in Wellingborough employer: Northampton Business Directory
Join our dynamic team in Wellingborough as a Customer Service Administrator, where we prioritise employee growth and a supportive work culture. Enjoy competitive pay, a structured work schedule, and the opportunity to develop your skills in a fast-paced logistics environment, all while contributing to exceptional customer service delivery.
Contact Details:
Northampton Business Directory Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Wellingborough
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of Customer Service Administrator, especially your admin skills and customer service prowess.
✨Tip Number 3
Be ready to showcase your tech skills! Since they’re looking for someone confident with Microsoft Office, prepare to demonstrate your abilities during the interview. Brush up on Excel and Word functionalities that could be relevant to the job.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator in Wellingborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience, especially in administrative roles. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your logistics or transport background!
Show Off Your Skills:Since we’re keen on Microsoft Office skills, mention any specific projects where you used Outlook, Excel, or Word. If you've worked with TMS or logistics software, give us the details – it’ll make your application stand out!
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your experience and why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Northampton Business Directory
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with processing orders, resolving delivery queries, and the importance of accurate record-keeping. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Tech Skills
Since the job requires proficiency in Microsoft Office and possibly logistics software, be prepared to discuss your experience with these tools. Bring examples of how you've used Excel for tracking or Word for documentation in previous roles. If you can, practice using these applications beforehand to feel more comfortable during any practical assessments.
✨Demonstrate Your Communication Skills
As a Customer Service Administrator, strong communication is key. During the interview, practice clear and concise responses. You might even want to prepare a few scenarios where you successfully resolved customer issues or collaborated with other departments. This will highlight your ability to communicate effectively under pressure.
✨Be Ready for Teamwork Questions
This role involves working closely with others, so expect questions about teamwork. Think of specific examples where you supported colleagues or contributed to a team project. Emphasising your ability to work well both independently and as part of a team will show that you’re a great fit for their busy environment.
