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For Companies At a Glance
- Tasks: Deliver top-notch customer service and handle transactions in a dynamic retail environment.
- Company: Join Entain, a leading name in the sports betting industry, known for its vibrant culture.
- Benefits: Enjoy flexible working hours, a supportive team, and a commitment to work-life balance.
- Why this job: Be part of a winning team, build relationships, and make a real impact on customer experiences.
- Qualifications: No specific experience required; just bring your passion for sports and great customer service.
- Other info: Work shifts vary weekly, with a rota provided four weeks in advance.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Do you love sports or have a passion for great customer service? Do you enjoy forming positive relationships? As a Retail Customer Service Manager, you will be an integral part of the Entain family, delivering top customer service and driving standards on a daily basis. In our exciting, dynamic betting shops, no two days are the same, and you’ll have the chance to contribute to a team that wins together and does what’s right by our customers.
Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building rapport to encourage repeat custom.
Are you ready to launch a winning career?
What you will do
- Deliver outstanding customer service.
- Always promote safer gambling.
- Take bets on a wide range of sports and events.
- Process customer transactions including cash handling.
- Help demonstrate our products & betting terminals to customers.
- Handle customer complaints or concerns with empathy and problem-solving skills.
- Work towards defined targets and goals.
- Maintain high shop standards.
- Open or close the shop as needed.
Working patterns
Our shops can be open from Monday to Sunday, 8am – 10pm, depending on the location. This includes weekends and bank holidays.
Your typical weekly rota will be 10 hours, comprising a mix of long opening shifts (once you’ve completed your training), long closing shifts, and shorter evening shifts, varying week to week. As a key holder, you will be responsible for opening and closing the shop.
At Entain, we believe in a healthy work-life balance and are committed to providing your rota at least four weeks in advance.
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Retail Customer Service employer: Northampton Business Directory
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Customer Service
✨Tip Number 1
Familiarise yourself with the sports and events that are popular in your area. Being knowledgeable about these topics will not only help you engage with customers but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will prepare you to handle various customer interactions, including complaints, which is crucial for this position.
✨Tip Number 3
Network with current or former employees of Entain to gain insights into the company culture and expectations. This can give you an edge in understanding what they value in a Retail Customer Service Manager.
✨Tip Number 4
Be prepared to discuss your availability and flexibility during the interview. Since the role requires working varied hours, showing that you can adapt to the shop's needs will make you a more attractive candidate.
We think you need these skills to ace Retail Customer Service
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Retail Customer Service position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your customer service experience, particularly in retail or similar environments. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to deliver outstanding customer service.
Write a Compelling Cover Letter: In your cover letter, express your passion for sports and customer service. Share specific examples of how you've successfully handled customer interactions and resolved complaints, showcasing your problem-solving skills and empathy.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Northampton Business Directory
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Know Your Sports
Since the job involves betting on a wide range of sports, it's beneficial to have a good understanding of various sports and events. Brush up on current sports news and trends to show that you're genuinely interested and knowledgeable.
✨Demonstrate Problem-Solving Skills
Prepare to discuss how you've handled difficult situations or complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to empathise and resolve issues effectively.
✨Be Ready for Flexibility
Understand that the role requires working varied hours, including weekends and bank holidays. Be prepared to discuss your availability and willingness to adapt to different shifts, as this shows your commitment to the team and the business.