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- Tasks: Manage schedules, handle resident issues, and ensure smooth communication on site.
- Company: Actaris Site Services specializes in site management and resident liaison for construction projects.
- Benefits: Gain hands-on experience in a dynamic environment with opportunities for professional growth.
- Why this job: Join a team that values proactive problem-solving and builds positive relationships with residents.
- Qualifications: 1-2 years as a Resident Liaison Officer required; strong communication and IT skills essential.
- Other info: A driving license is necessary for this role.
The predicted salary is between 36000 - 60000 £ per year.
Actaris Site Services are currently seeking an experienced RLO for sites based in Northampton.
This role involves externals roofing and ongoing EWI works.
Responsibilities:
- Booking appointments and managing schedules.
- Handling resident complaints and issues with professionalism and efficiency.
- Maintaining property records and conducting validation and customer satisfaction surveys.
- Facilitating communication between all stakeholders for a seamless project experience.
- Working proactively to minimize disruption to residents and establish positive relationships with all parties involved.
Requirements:
- Previous experience as a Resident Liaison Officer (RLO) is essential (1-2 years +).
- Occupied refurbishment knowledge is also desirable.
- Strong health and safety knowledge.
- Exceptional communication skills and ability to work collaboratively.
- IT proficiency and adaptability to on-site operations.
- Ability to work independently and as part of a team.
- Strong interpersonal skills and a proactive attitude.
- Ambitious, innovative, and self-motivated.
- Driving license.
Please send CVs to be considered for this position and for more information on the role.
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Resident Liaison Officer employer: Northampton Business Directory
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer
✨Tip Number 1
Make sure to highlight your previous experience as a Resident Liaison Officer in your conversations. Share specific examples of how you've successfully managed resident complaints and facilitated communication between stakeholders.
✨Tip Number 2
Familiarize yourself with the specifics of occupied refurbishment projects. Being able to discuss your knowledge in this area during interviews will show that you understand the unique challenges and can handle them effectively.
✨Tip Number 3
Demonstrate your strong health and safety knowledge by discussing relevant regulations or practices you've implemented in past roles. This will reassure potential employers of your commitment to maintaining a safe environment for residents.
✨Tip Number 4
Showcase your IT proficiency by mentioning any specific software or tools you've used in previous positions. Being adaptable to on-site operations is crucial, so be prepared to discuss how you've successfully navigated technology in your work.
We think you need these skills to ace Resident Liaison Officer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience as a Resident Liaison Officer. Detail specific projects you've worked on, especially those involving occupied refurbishments, to showcase your expertise.
Showcase Communication Skills: Since exceptional communication skills are crucial for this role, provide examples of how you've effectively managed resident complaints and facilitated communication between stakeholders in past positions.
Demonstrate Proactivity: Illustrate your proactive attitude by sharing instances where you minimized disruption for residents or established positive relationships with various parties involved in a project.
Tailor Your CV: Customize your CV to align with the job description. Include relevant IT skills and any health and safety knowledge that you possess, as these are important for the role.
How to prepare for a job interview at Northampton Business Directory
✨Showcase Your Experience
Make sure to highlight your previous experience as a Resident Liaison Officer. Be prepared to discuss specific situations where you successfully managed resident complaints or facilitated communication between stakeholders.
✨Demonstrate Communication Skills
Since exceptional communication skills are crucial for this role, practice articulating your thoughts clearly and confidently. Use examples from your past roles to illustrate how you've effectively communicated with residents and team members.
✨Highlight Health and Safety Knowledge
Be ready to discuss your understanding of health and safety regulations relevant to occupied refurbishments. This will show that you are proactive about minimizing disruption and ensuring the safety of residents.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples where you had to handle difficult situations with residents or coordinate schedules under pressure, and explain how you approached these challenges.
