At a Glance
- Tasks: Support customers with their banking needs over the phone and provide excellent service.
- Company: Join Nationwide, a leading bank known for its inclusive culture.
- Benefits: Earn £13.87 per hour, enjoy hybrid working, and receive full training.
- Other info: Flexible shifts and a supportive team environment await you.
- Why this job: Make a positive impact on customers' lives while developing your skills.
- Qualifications: Customer service experience and strong communication skills are a plus.
The predicted salary is between 28700 - 28700 € per year.
On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12‑month temporary contract. As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you.
You’ll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role. We’re offering a £13.87 hourly rate, working between 8am - 8pm Monday to Sunday. Hybrid working. During the training period you’ll be required to work onsite at Nationwide, Monday - Friday 9am‑5pm – 5 days a week for your first 5‑8 weeks, depending on progress. At Nationwide, we support an at-home working approach wherever possible, giving you the flexibility to do your best work from home for the majority of your time. Following the training period, you’ll be required to attend the office for 40% of your working week and the remaining 60% can be done remotely. Following the training period you will work 5 days out of 7, with 6 weeks’ notice of your shift pattern. Shifts include Early (8am‑4pm), Mid (9am‑5pm / 10am‑6pm), and Late (11am‑7pm / 12pm‑8pm). During weeks where you work late shifts, you’ll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.)
What you’ll be doing: Handling a range of inbound calls, you’ll play a central role in supporting Nationwide’s members. As a leading Bank, our customers are also our members, and their needs are at the heart of everything we do. You’ll support a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close-knit team. This could include guiding members through online banking or talking through our products and services, adapting your approach to suit each individual and making sure they get the outcome that’s right for them.
About you – Candidate Profile: Key accountabilities, skills & experience: If you’ve got a customer service background, if you’re a confident communicator and looking to take on a new challenge, this could be just the job for you. You’ll also be comfortable using a computer or laptop. You don’t need financial services experience; you’ll be fully trained. What’s important is that you want to get things right for our customers and leave them smiling. And we’re not just looking for your experience and skills. We’re also interested in who you are as a person. Why? Because we want our employees to reflect the diversity of our members and thrive in an inclusive environment.
- Be passionate about doing the right thing for our customers.
- Be comfortable using a desktop/laptop computer.
- Have access to a secure and reliable internet connection.
- Enjoy working within a fast‑paced environment.
- Show excellent attention to detail and accuracy.
- Be confident on the phone and able to build rapport with our members.
All candidates offered will need to be credit checked, Basic DBS and Right to Work documents available, ID and Proof of Address.
Inbound Banking Customer Service Advisor - Northampton employer: Northampton Business Directory
Nationwide is an exceptional employer that prioritises employee development and well-being, offering a supportive work culture where you can thrive. With comprehensive training, flexible hybrid working options, and a commitment to inclusivity, you'll find meaningful opportunities to grow while making a positive impact on our members' banking experiences in Northampton. Join us to be part of a team that values empathy and customer care, ensuring you feel valued and empowered every step of the way.
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Customer Service Advisor - Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be handling inbound calls, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show your empathy! During the interview, share examples of how you've helped customers in the past. Highlight your ability to listen and adapt to their needs, as this is key for the Inbound Banking Customer Service Advisor role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to stay updated on your application status and any upcoming opportunities at Nationwide.
We think you need these skills to ace Inbound Banking Customer Service Advisor - Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Inbound Banking Customer Service Advisor. We want to see your passion for customer service shine through!
Show Your Empathy:Since this role is all about helping customers, don’t forget to showcase your empathetic side in your written application. Share examples of how you've made a positive impact on someone's experience in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your message better!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen to join our team at Nationwide!
How to prepare for a job interview at Northampton Business Directory
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Think about past experiences where you’ve helped someone solve a problem or made their day better. Be ready to share these stories, as they’ll show your empathy and understanding, which are key for this role.
✨Familiarise Yourself with Nationwide
Do a bit of homework on Nationwide and its values. Understand what makes them tick and how they support their members. This will not only help you answer questions more effectively but also show that you’re genuinely interested in the company and its mission.
✨Practice Your Communication Skills
Since you'll be handling inbound calls, practice speaking clearly and confidently. You might want to do a mock interview with a friend or family member, focusing on how you build rapport over the phone. This will help you feel more at ease during the actual interview.
✨Prepare Questions to Ask
Think of some thoughtful questions to ask your interviewer. This could be about the training process, team dynamics, or how success is measured in the role. Asking questions shows that you’re engaged and serious about the position, plus it gives you valuable insights into the job.
