At a Glance
- Tasks: Assist customers with their banking needs over the phone and provide excellent service.
- Company: Join Northampton Business Directory, a supportive and dynamic workplace.
- Benefits: Earn £13.87 per hour, enjoy hybrid working, and receive full training.
- Why this job: Be the first point of contact and make a difference in customers' banking experiences.
- Qualifications: Customer service experience and a positive attitude towards learning.
The predicted salary is between 28800 - 28800 € per year.
Northampton Business Directory is seeking an Inbound Banking Customer Service Advisor for a 12-month temporary contract. You will be the first point of contact for customers, providing assistance with their banking needs over the phone.
The position offers £13.87 per hour with a hybrid working model post-training and full training provided.
Ideal candidates will have a customer service background and a willingness to learn.
Hybrid Inbound Banking Customer Advisor in Northampton employer: Northampton Business Directory
At Northampton Business Directory, we pride ourselves on being an excellent employer that values our employees' growth and well-being. With a supportive work culture, comprehensive training, and the flexibility of a hybrid working model, we empower our team to thrive in their roles while providing exceptional service to our customers. Join us for a rewarding experience where your contributions are recognised and your career can flourish.
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Inbound Banking Customer Advisor in Northampton
✨Tip Number 1
Make sure you know the ins and outs of the banking sector. Brush up on common customer queries and banking products so you can impress during your interview. We want to see that you're not just a great communicator, but also knowledgeable!
✨Tip Number 2
Practice your phone skills! Since this role is all about assisting customers over the phone, try role-playing with a friend or family member. This will help you get comfortable with handling different types of customer interactions.
✨Tip Number 3
Don’t forget to showcase your customer service experience! Think of specific examples where you’ve gone above and beyond for a customer. We love hearing about real-life situations that demonstrate your skills and dedication.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application in front of us. Plus, we’re always on the lookout for candidates who are proactive and eager to join our team. Let’s make it happen!
We think you need these skills to ace Hybrid Inbound Banking Customer Advisor in Northampton
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've helped customers in the past and how you can bring that expertise to our team!
Tailor Your Application:Don’t just send a generic application! Take a moment to tweak your CV and cover letter to match the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the point about why you’d be a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at Northampton Business Directory
✨Know Your Banking Basics
Brush up on common banking terms and services. Being able to confidently discuss topics like account types, loans, and online banking will show that you're prepared and knowledgeable.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. This will demonstrate your ability to provide excellent service, which is crucial for this role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Responding thoughtfully shows that you value communication, a key skill for an inbound advisor.
✨Ask Insightful Questions
Prepare a few questions about the company culture or training process. This not only shows your interest in the role but also helps you gauge if it's the right fit for you.
