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- Tasks: Provide 2nd line technical support and solutions for customers in a dynamic team.
- Company: Join a supportive and fun tech company in Northampton with a modern workspace.
- Benefits: Enjoy hybrid working, competitive salary, health benefits, and exciting perks.
- Other info: Great career progression opportunities with training and mentorship.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Minimum 2 years' experience in IT support and knowledge of Microsoft technologies.
The predicted salary is between 30000 - 35000 £ per year.
As a 2nd line support engineer, you will be responsible for working as part of a larger team of engineers to provide solutions, support and services to our customers.
Job Role Responsibilities
- Provide 2nd line technical support for all customers
- Ensure customer incidents are resolved as quickly as possible (on and off-site)
- Take responsibility and exceed department Service Level Agreements
- Work closely with 1st and 2nd line technical support and other field engineers to ensure a high level of communications is maintained
- Ensure that customer and Bechtle solutions equipment/goods are installed to appropriate standards and industry best practice
- Provide occasional support of managed services operations, including involvement of weekend tasks
- Provide assistance to service team for technical design, implementation and support of customer incidents and projects
- Undertake customer audits and create appropriate documentation
- Create and maintain suitable customer infrastructure / service documentation
- Accountable for the change control process and the upkeep of digital records
- Ensure that each service incident or installation is tested as per the client’s sign off process and that this information is stored correctly
- Work under own initiatives as part of the service team to ensure high quality support to clients
- Undertake any other duties as required, which are deemed necessary to satisfy the needs of the Bechtle
- Seek and highlight additional opportunities whilst reviewing customers infrastructures
- Suggest improvements for the on-going development of the service department
Experience
- Minimum 2 years’ experience in a role of supporting servers, networks, printers, PCs and applications.
- Proven experience of enterprise / mainstream technologies and applications primarily focused on Microsoft front/backend products as well as anti-virus and backup platforms and operations.
- Experience with other enterprise / mainstream technologies and applications such as Citrix, VMware and Cisco are desirable.
- Relevant experience of managing, maintaining, and supporting peripheral equipment including routers, switches, hubs, UPSs, printers etc.
- Industry recognised accreditations such as MCP, MCSA, MCSE, CCA, CCNA are highly desirable.
What we Offer
- Hybrid Working (3 days in / up to 2 days remote if required, after probation which is 3 months)
- Flexible Work Shift Patterns - Between 7am and 7pm
- Salary £30,000 - £35,000 Depending on experience
- Location – close to the centre of Northampton with a modern, up to date living space
- Culture – Social events, Supportive, Fun, Hard working
- Perks – Incentives (holidays, vouchers, lunches, spot prizes)
- Top of the range technology in office and for home working (laptops, screens, etc)
- Subsidised health care/medical benefits
- Annual Leave – 25-30* days plus B.H’s + optional 2 weeks unpaid. *Increases with time spent
- Progression Plan – training & mentor programme.
2nd Line Support Engineer in London employer: Northampton Business Directory
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your skills as a 2nd Line Support Engineer.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 2nd Line Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 2nd Line Support Engineer role. Highlight your experience with Microsoft technologies and any relevant certifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved technical issues in the past. We love seeing candidates who can think on their feet and provide quick solutions, so don't hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Northampton Business Directory
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, networking, and any other technologies mentioned in the job description. Be prepared to discuss your hands-on experience with servers, printers, and applications, as well as any relevant certifications you hold.
✨Showcase Your Problem-Solving Skills
During the interview, be ready to share specific examples of how you've resolved technical issues in the past. Highlight your ability to work under pressure and meet Service Level Agreements, as this will demonstrate your commitment to providing excellent customer support.
✨Communicate Clearly and Effectively
Since you'll be working closely with other engineers and customers, it's crucial to showcase your communication skills. Practice explaining complex technical concepts in simple terms, and be sure to ask clarifying questions if you're unsure about something during the interview.
✨Demonstrate a Team Player Attitude
Emphasise your ability to collaborate with others, especially when it comes to supporting managed services operations or undertaking customer audits. Share examples of how you've contributed to team success in previous roles, as this will show that you're a great fit for their supportive and fun culture.