At a Glance
- Tasks: Support customers with their banking needs over the phone and provide excellent service.
- Company: Join Nationwide, a leading bank known for its commitment to customer care.
- Benefits: Earn £13.87 per hour, enjoy hybrid working, and receive full training.
- Other info: Flexible shifts with a friendly team and opportunities for career growth.
- Why this job: Make a positive impact on customers' lives while developing your skills in a supportive environment.
- Qualifications: Passion for customer service and ability to work in a fast-paced setting.
The predicted salary is between 28700 - 28700 € per year.
On behalf of Nationwide, AMS is recruiting Inbound Banking Customer Service Advisors on a 12‑month temporary contract. As an Inbound Banking Customer Service Advisor, you'll be the first point of contact for our customers, supporting them over the phone with their everyday banking needs. We're looking for people who are empathetic, understanding and genuinely care about delivering a great customer experience. If you take pride in helping others and want to make a positive difference, this could be the role for you.
You’ll receive full training, along with the support of a friendly and experienced team who will coach and guide you, ensuring you have everything you need to succeed in your role. We’re offering a £13.87 hourly rate, working between 8am - 8pm Monday to Sunday. Hybrid working. During the training period you’ll be required to work onsite at Nationwide, Monday - Friday 9am‑5pm – 5 days a week for your first 5‑8 weeks, depending on progress. At Nationwide, we support an at-home working approach wherever possible, giving you the flexibility to do your best work from home for the majority of your time. Following the training period, you’ll be required to attend the office for 40% of your working week and the remaining 60% can be done remotely. Following the training period you will work 5 days out of 7, with 6 weeks’ notice of your shift pattern. Shifts include Early (8am‑4pm), Mid (9am‑5pm / 10am‑6pm), and Late (11am‑7pm / 12pm‑8pm). During weeks where you work late shifts, you’ll have that weekend off. (Some weeks may involve working six days across a rolling pattern into the following week.)
What you’ll be doing: Handling a range of inbound calls, you’ll play a central role in supporting Nationwide’s members. As a leading Bank, our customers are also our members, and their needs are at the heart of everything we do. You’ll support a wide range of customers throughout the day, handling a steady flow of enquiries, working at pace while being supported by clear processes, training, and a close-knit team. This could include guiding members through online banking or talking through our products and services, adapting your approach to suit each individual and making sure they get the outcome that’s right for them.
About you – Candidate Profile:
- Be passionate about doing the right thing for our customers.
- Be comfortable using a desktop/laptop computer.
- Have access to a secure and reliable internet connection.
- Enjoy working within a fast‑paced environment.
- Show excellent attention to detail and accuracy.
- Be confident on the phone and able to build rapport with our members.
All candidates offered will need to be credit checked, Basic DBS and Right to Work documents available, ID and Proof of Address.
Inbound Banking Customer Service Advisor - Northampton employer: Northampton Business Directory
Nationwide is an exceptional employer that prioritises employee well-being and development, offering a supportive work culture where you can thrive. With comprehensive training and a flexible hybrid working model, you will have the opportunity to grow within a dynamic team while making a meaningful impact on our members' banking experiences. Join us in Northampton, where your passion for customer service will be valued and rewarded.
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Banking Customer Service Advisor - Northampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Nationwide. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling calls and give you a chance to showcase your empathy and problem-solving skills during the interview.
✨Tip Number 3
Be yourself! When you're on the phone, let your personality shine through. Show your passion for helping others and your ability to build rapport. Remember, they want to see who you are as a person, not just your skills.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your commitment to joining the team at Nationwide.
We think you need these skills to ace Inbound Banking Customer Service Advisor - Northampton
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for helping customers shine through. We want to see that you genuinely care about delivering a great experience and making a positive difference in people's lives.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role. Mention specific examples of how you've supported customers in the past, as this will help us see you as a great fit for our team.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your thoughts effectively – it’ll make a great impression!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and give it a shot!
How to prepare for a job interview at Northampton Business Directory
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what makes a great customer experience and be ready to share examples of how you've provided excellent service in the past. This will show your passion for helping others, which is crucial for this role.
✨Practice Empathy and Rapport Building
Since you'll be dealing with customers over the phone, practice your empathy skills. Think about how you would feel in their situation and how you can make their experience better. During the interview, demonstrate your ability to connect with people and show that you genuinely care about their needs.
✨Familiarise Yourself with Banking Products
Take some time to research Nationwide's products and services. Being knowledgeable about what they offer will help you answer questions confidently and show that you're proactive. It also gives you a chance to discuss how you can guide members through these offerings effectively.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during the interview. Prepare by thinking of situations where you had to handle difficult customers or resolve issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your problem-solving skills and attention to detail.
