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- Tasks: Lead and develop a team of field service engineers while ensuring top-notch service delivery.
- Company: Join a global organisation with a focus on career progression and inclusivity.
- Benefits: Competitive salary, EV company vehicle, 25 days holiday, and a generous pension scheme.
- Why this job: Make a real impact by leading a dynamic team and enhancing customer satisfaction.
- Qualifications: 5+ years in service management, strong technical background, and proven leadership skills.
- Other info: Exciting opportunity for hands-on leaders who thrive under pressure.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and experienced Field Service Manager to lead a nationwide team of field service engineers. This is an excellent opportunity for a hands-on leader who can motivate teams, apply strong technical expertise, and continuously improve service delivery. The ideal candidate will be an effective communicator, capable of coordinating field activities and ensuring exceptional service standards. This full-time role is based in Higham Ferrers, with regular travel to support field teams and meet customers.
Key Responsibilities- Lead, coach, and develop a team of field service engineers, ensuring productivity, quality, and safety standards are consistently met.
- Conduct site visits and job audits to maintain high levels of quality and compliance.
- Provide hands-on technical guidance and troubleshooting support in collaboration with the technical support team.
- Drive safety improvements and ensure full adherence to Health & Safety regulations.
- Build and maintain strong customer relationships, resolving issues promptly and ensuring high service satisfaction.
- Monitor KPIs and implement operational improvements to enhance efficiency.
- Support recruitment, onboarding, training, and performance management activities.
- Work closely with the Service Operations Manager to address operational matters and maintain excellent customer communication.
- Minimum 5 years’ experience in a service management or field engineering role.
- Strong technical background within mechanical or electro-mechanical systems.
- Mechanical Engineering qualifications and IOSH Managing Safely are advantageous.
- Proven leadership skills with the ability to work effectively under pressure.
- Strong understanding of Health & Safety standards and compliance requirements.
- Highly organised, with the ability to manage multiple priorities.
- Full UK driving licence and willingness to travel nationwide.
- Opportunity to join a global organisation with genuine career progression.
- Competitive salary of circa £45,000 per annum.
- EV company vehicle.
- 25 days holiday plus public holidays.
- Pension scheme: 8% company contribution, 3% employee contribution (after 3 months).
- Inclusive, equal-opportunity employer.
Service Manager in Higham Ferrers employer: Northampton Business Directory
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Higham Ferrers
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about letting people know you’re on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews by practising common questions and scenarios related to service management. Think about how you’d lead a team or handle a tricky customer situation. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your technical expertise during interviews. Be ready to discuss your experience with mechanical or electro-mechanical systems and how you’ve improved service delivery in the past. This is your chance to demonstrate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Service Manager in Higham Ferrers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Service Manager role. Highlight your leadership experience and technical expertise, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've motivated teams and improved service delivery in your previous roles.
Showcase Your Communication Skills: As an effective communicator, it's important to demonstrate this in your application. Use clear and concise language, and make sure to convey your ability to build strong customer relationships.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application is reviewed promptly and you get the best chance to shine!
How to prepare for a job interview at Northampton Business Directory
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around mechanical and electro-mechanical systems. Be ready to discuss specific examples from your past experience where you've applied this expertise, as it shows you're not just a leader but also hands-on.
✨Showcase Your Leadership Skills
Prepare to share stories that highlight your leadership style. Think about times when you've motivated your team or resolved conflicts. This will demonstrate your ability to lead and develop a team effectively, which is crucial for the Service Manager role.
✨Emphasise Safety and Compliance
Since Health & Safety standards are a big deal in this role, be prepared to talk about how you've ensured compliance in previous positions. Share any initiatives you've led to improve safety and how you keep your team informed and compliant.
✨Build Rapport with Interviewers
Remember, communication is key! Try to connect with your interviewers by asking insightful questions about their team and the company culture. This shows you're genuinely interested in the role and can help you stand out as a candidate who values relationships.