At a Glance
- Tasks: Provide top-notch customer service through calls and process orders efficiently.
- Company: Join a supportive team in a dynamic environment.
- Benefits: Enjoy employee discounts, health insurance, and career progression opportunities.
- Other info: Ongoing training and a fun workplace culture await you!
- Why this job: Make a real impact while developing your skills in customer service.
- Qualifications: Strong communication skills and customer service experience preferred.
The predicted salary is between 26190 - 26190 £ per year.
Overview
Customer Service Advisor — 12-Month Fixed Term Contract. Location: Kettering, NN16 8UN. Salary: From £26,190 per year. Job Type: Full-time, Fixed Term Contract (12 months).
Responsibilities
- Handle inbound and outbound calls with professionalism and a friendly attitude
- Process orders, returns, and credits efficiently using internal systems
- Build product knowledge to provide accurate and helpful guidance to customers
- Collaborate with internal teams and suppliers to resolve issues promptly
- Identify opportunities to improve processes and contribute ideas
- Stay calm under pressure and manage priorities effectively
What We’re Looking For
- A natural ability to connect with people and provide excellent service
- Strong written and verbal communication skills
- Proficiency in Microsoft Office (Word, Excel, Outlook)
- Attention to detail and accuracy in all tasks
- Proactive and positive approach to problem-solving
- Customer service experience (2+ years preferred, or transferable skills)
- GCSEs (or equivalent) in English and Maths
What We Offer
- A welcoming, supportive, and collaborative team environment
- Ongoing training and development opportunities
- Career progression within the company
- A comprehensive benefits package including:
- Employee discounts and store discounts
- Referral programme
- Sick pay, life insurance, and additional leave
- Private dental and medical insurance
- On-site gym, canteen, and parking
- Health & wellbeing programme
- Enhanced maternity/paternity leave
- Company events and casual dress policy
How to Apply
If you’re ready to make your mark and deliver outstanding customer service, we want to hear from you. Apply now and join a team where your contributions are valued, and your ideas can make a real difference.
Customer Service Advisor in Kettering employer: Northampton Business Directory
Join our dynamic team as a Customer Service Advisor in Kettering, where we pride ourselves on fostering a welcoming and supportive work culture. With ongoing training and development opportunities, you can expect to grow your career while enjoying a comprehensive benefits package that includes employee discounts, private medical insurance, and a health & wellbeing programme. Here, your contributions are valued, and you will have the chance to make a meaningful impact in a collaborative environment.
Contact Details:
Northampton Business Directory Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Kettering
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Northampton Business Directory. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Northampton Business Directory before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Kettering
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Northampton Business Directory:Your cover letter is your chance to shine! Tell us why you want to work at Northampton Business Directory specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Northampton Business Directory!
How to prepare for a job interview at Northampton Business Directory
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
