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For Companies At a Glance
- Tasks: Lead and inspire your team to deliver perfect burgers and exceptional customer service.
- Company: Join Five Guys, a family-run burger restaurant with a passion for quality.
- Benefits: Enjoy competitive pay, bonuses, free meals, and 33 days of holiday.
- Other info: Opportunities for career growth and development within the company.
- Why this job: Be a brand ambassador and make a real impact in a fun, dynamic environment.
- Qualifications: 2+ years of General Management experience in hospitality or QSR.
The predicted salary is between 35000 - 45000 £ per year.
Burgers & Fries and Incredible Careers! We're the burger restaurant with the uncomplicated formula: burgers and fries cooked to perfection, with no frozen ingredients. And we've stuck to the same 'perfect and serve' philosophy since our family business began in 1986.
In every store, there is a talented Five Guys General Manager who manages, controls and is accountable for the store's day-to-day operations and results. This includes leading, inspiring and coaching the teams to ensure the restaurant delivers profitability, and optimises all sales opportunities while delivering an excellent level of customer service. Our General Managers are our brand ambassadors; they ensure we deliver an excellent level of customer service while demonstrating leadership, coaching and direction. They bring our values to life for their team and our customers.
Rewards
- An achievable 30% bonus scheme - paid quarterly
- An additional Secret Shopper bonus worth up to £2,000
- High Performer Awards and Bonuses
- Long service Love2Shop voucher reward - 5 years £500, 10 years £1,000
- 33 Days paid holiday
- Paid breaks
- Free burgers, fries and shakes while on shift
- Private medical via Vitality
- Life assurance
- All employees get access to Stream, the financial wellbeing app with simple-to-use, flexible benefits built around your pay
Other Awesome Perks
- Days out and social events
- Invite to the annual General Manager conference
- Team competitions - Fry Cup and Olympics
- Five Guys Perks - employee discount program
- Access to wellbeing support and employee assistance programme (EAP)
- Development opportunities to grow a career with us!
- Enhanced Maternity & Paternity Leave
- Pension scheme
As a General Manager, You'll Be Responsible For
- Our people - Being accountable and responsible for your entire store and people within, leading from the front and being hands-on, working on the line and in the dining area
- Creating an awesome working environment where people are happy to come to work and have fun while role modelling our Values - Competitive, Enthusiastic, Family, Get It Done and Integrity
- Developing and managing the team, while supporting the delivery of perfect burgers and fries - jumping in and working on the line shoulder to shoulder with our Crew and Managers
- Having full ownership of your P&L, which means you will need to drive sales whilst controlling costs
- Your store will need to run smoothly on the day-to-day operations and think about long-term planning.
- Spotting potential and developing your team to ensure there is a strong talent pipeline
- Responsible for managing any HR issues while also being able to reward and recognise when needed
- Demonstrate close attention to detail
What You Bring to the Table
- Experience: You have a minimum of 2+ years of General Management experience in a high-volume hospitality or QSR environment. You are a seasoned operator who knows how to run a business.
- Customer Satisfaction: You are obsessed with the guest experience and have the numbers to prove it. You have a track record of driving customer satisfaction scores, increasing engagement, and consistently delivering excellent Mystery Shopper results and positive reviews.
- Financial Expertise: You have full P&L ownership. You are an expert at driving top-line sales, managing complex budgets, and controlling costs (Labour/COGS) to maximise GP without compromising on quality.
- Strategic Leadership: You don't just manage a team; you build a culture. You have a history of developing managers, planning succession, and creating a strong talent pipeline.
- Operational Excellence: You set the standard. You have total command of Food Safety, Health & Safety compliance, and maintaining 5-star hygiene ratings across the business.
Incredible Careers with Five Guys
Your next step would be taking on a higher volume store, New Store opening, Area Trainer, District Manager or a role in the Support Office. Five Guys isn't just a job - it can be a career! If you are ambitious and want to grow - we can provide you with support and the right tools to build a career with us.
General Manager in Coventry employer: Northampton Business Directory
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Coventry
✨Tip Number 1
Get to know the company culture! Before your interview, check out Five Guys' social media and website. Understanding their values will help you connect with the team and show you're a perfect fit.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired your team or improved customer satisfaction. These real-life experiences will make you stand out during the interview.
✨Tip Number 3
Be ready to discuss numbers! Since you'll be responsible for P&L, brush up on your financial knowledge. Be prepared to talk about how you've driven sales and managed costs in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Five Guys family!
We think you need these skills to ace General Manager in Coventry
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for burgers and customer service.
Tailor Your Application: Make sure to customise your application to highlight your experience in high-volume hospitality or QSR environments. Show us how your skills align with our values and the role of General Manager.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s improving customer satisfaction scores or managing a successful team, we want to hear about your wins.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this incredible opportunity with Five Guys!
How to prepare for a job interview at Northampton Business Directory
✨Know Your Numbers
As a General Manager, you'll need to demonstrate your financial expertise. Brush up on your P&L management skills and be ready to discuss how you've driven sales and controlled costs in previous roles. Bring specific examples of how you’ve maximised gross profit without compromising quality.
✨Showcase Your Leadership Style
This role is all about leading and inspiring your team. Be prepared to share your approach to building a positive work culture and developing talent. Think of examples where you've successfully coached team members or resolved HR issues while maintaining morale.
✨Customer Satisfaction is Key
You’ll need to prove your obsession with guest experience. Have some metrics or success stories ready that highlight how you've improved customer satisfaction scores or received positive feedback from mystery shoppers. This will show that you understand the importance of delivering excellent service.
✨Be Hands-On and Practical
Since the role involves being hands-on, be ready to discuss your operational excellence. Talk about your experience with food safety, health compliance, and maintaining hygiene standards. Share how you’ve ensured smooth day-to-day operations while also planning for the long term.