At a Glance
- Tasks: Support customers in managing debt and building financial stability with tailored advice.
- Company: Join Amplius, a company dedicated to making a real difference in people's lives.
- Benefits: Competitive salary, car allowance, hybrid work, and professional development opportunities.
- Other info: Opportunity for professional accreditation and career growth in a compassionate environment.
- Why this job: Make a tangible impact on customers' financial wellbeing while developing your skills.
- Qualifications: Experience in financial support and strong communication skills are essential.
The predicted salary is between 33500 - 33500 € per year.
Salary: £33,500 plus car allowance of £2,665 per year. Contract: Permanent, full time. Your week: 36.25 hours Monday – Friday 8.45am – 5pm. Location: Hybrid with a weekly presence in our Rushden office.
Looking to make a real difference in people’s lives? As an Assistant Debt Advisor at Amplius, you’ll support customers in managing debt, boosting income, and building long-term financial stability. Working alongside experienced Debt Advisors, you’ll provide tailored advice on less complex cases while learning to assist with more challenging ones - all delivered with empathy, professionalism, and full regulatory compliance.
In return, this role offers the opportunity to develop your skills, gain professional accreditation in regulated debt advice, and make a tangible impact on customers’ financial wellbeing and tenancy sustainment. The role involves regular travel across the central region, primarily covering areas from Rushden up to Birmingham. For this reason, a full UK driving licence and access to your own vehicle is essential.
Snapshot of your role:- Provide tailored debt advice to customers, assessing their financial situation, liability, and future goals while ensuring fairness and compliance with standards.
- Prepare and explain debt solutions, including insolvency and Breathing Space schemes, ensuring customers understand implications.
- Offer guidance on income maximisation, budgeting, money management, and debt prioritisation.
- Manage a small caseload, liaising with creditors, external agencies, and internal colleagues to implement agreed solutions.
- Maintain accurate, up-to-date case notes and deliver advice in writing to meet regulatory requirements.
- Build trusting, non-judgemental relationships, identifying wider needs and signposting to additional support services.
- Collaborate with colleagues, participate in training, and develop professional knowledge towards full debt advice accreditation.
- Experience supporting customers in financial difficulty and providing advice on debt, budgeting and financial wellbeing, helping them achieve positive outcomes.
- Ability to manage casework, keep accurate records and follow procedures with attention to detail.
- Understanding of debt advice principles, income maximisation and budgeting, with awareness of debt solutions such as DMPs, DROs, IVAs and bankruptcy.
- Knowledge of data protection, confidentiality, safeguarding and the Breathing Space scheme.
- Strong communication, listening, negotiation and advocacy skills, able to explain complex information clearly.
- Organised and dependable, able to work independently or as part of a team and manage time effectively under pressure.
- Compassionate and non-judgemental, emotionally resilient and committed to continuous learning and professional development.
DBS clearance is required for this role. Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Closing Date: 6 April. Phone screening: 14 April. Interviews: 21 April.
Debt Solutions Assistant - Budgeting & Guidance in Birmingham employer: Northampton Business Directory
Amplius is an exceptional employer that prioritises the professional growth and wellbeing of its employees. As a Debt Solutions Assistant, you will benefit from a supportive work culture that encourages continuous learning and offers opportunities for professional accreditation in regulated debt advice. With a hybrid working model and a focus on making a meaningful impact in people's lives, Amplius provides a rewarding environment where your contributions truly matter.
Contact Detail:
Northampton Business Directory Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Solutions Assistant - Budgeting & Guidance in Birmingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Amplius. Understand their values and how they support customers in financial difficulty. This will help you tailor your answers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of an Assistant Debt Advisor, especially your skills in budgeting and customer support.
✨Tip Number 3
Show your empathy! In interviews, share examples of how you've helped others in financial distress. Highlight your compassionate approach and ability to build trusting relationships, as these are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining our team at Amplius. Don’t miss out on this opportunity!
We think you need these skills to ace Debt Solutions Assistant - Budgeting & Guidance in Birmingham
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, give the job description a good read. It’s packed with info about what we’re looking for in an Assistant Debt Advisor, so make sure you understand the role and how your skills fit in.
Tailor Your Application:Don’t just send a generic CV and cover letter! We want to see how your experience aligns with the specific requirements of the role. Highlight your relevant skills in budgeting, debt advice, and customer support to catch our eye.
Showcase Your Communication Skills:As an Assistant Debt Advisor, strong communication is key. Use your application to demonstrate how you can explain complex information clearly and build trusting relationships with customers. A well-written application will show us you’ve got this covered!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Northampton Business Directory
✨Know Your Stuff
Make sure you brush up on debt advice principles, budgeting, and financial wellbeing. Familiarise yourself with terms like DMPs, DROs, IVAs, and the Breathing Space scheme. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Empathy
As an Assistant Debt Advisor, you'll be working with customers who may be in difficult situations. Practice how to communicate with empathy and understanding. Think of examples from your past experiences where you've helped someone in a similar position, as this will resonate well during the interview.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This shows that you're not just interested in the job, but also in how you can grow within the company.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This will help you provide relevant answers and demonstrate your strong communication skills. You might even want to practice with a friend or family member to get comfortable with this skill.
