Internal Sales Specialist

Northamber PLC is the UK's longest established trade only, IT and AV distributor. Over the last 44 years, the business has established a strong reputation for its high levels of reseller service combined with specialist, technical support.

We believe in the importance of Proactivity, strong stakeholder Relationships, a passion for Service levels and wanting to be more Knowledgeable than our competition on what we sell. This drives our day to day as a business and what we expect from our team.

Purpose Of Role

The Kodak focused Internal Sales Specialist will play a critical role in supporting the sales and product management teams by leading with sales of the Kodak brand in Northamber. This involves proactively contacting lapsed / existing and potential customers, to generate sales opportunities for Kodak, following through on quotes and bids to understand what is needed to successfully close the opportunities, having a strong understanding of the technical & commercial benefits Northamber offers. Success will be defined from growing revenue, traded breadth, and Kodak brand presence against targets and KPI’s.

This position requires a proactive, detail-oriented individual with excellent organisational skills, strong communication abilities, and a passion for speaking to customers. The ideal candidate for this role will be a confident and driven salesperson who has experience within telesales and is keen to speak with customers.

Key objectives i.e. “Your day to day”

• Exceed 2 hours minimum call times with customers daily.
• Call identified customers to introduce them to new products and promotions for the vendor.
• Generate new business opportunities by planning outbound calls to customers.
• Proactively following through on quotes and bids to close them successfully and if unsuccessful determine why so we can improve.
• Generate and own a pipeline of sales opportunities.
• Provide a sales forecast to the sales management from opportunities identified and ensure any pipeline information is always up to date.
• Sell the features and benefits of the vendor’s products across Northamber and its associated companies with customers, organising demos of products where required at Kodak and other vendor offices.
• Review changes in customer spend behaviour (Recency, Frequency, Monetary) to speak to customers who have changed their spending behaviours and understand why, if relevant defining plans to address.

Key Responsibilities

• Achieving personal sales and margin target on a monthly basis.
• Driving traded breadth and customer recruitment.
• Delivering an expert service to their reseller accounts.
• Confidently position why Kodak and Why Northamber on commercial and technical level to swap sell resellers to Northamber from competing distributors.
• Delivering against organisational and personal KPI’s including margin and activity levels.
• Developing and maintaining customer relationships.
• Developing, qualifying and following up on sales leads and feedback to Kodak.
• Following up e-shots and marketing activities with prospective customers.
• Promoting Northamber services and accessories on every sale to increase margin and value.

Desirable

• Excellent track record of internal sales in distribution.
• Proven success of delivering sustained incremental sales and profit for a sales organisation through proactive customer engagement.
• Clear understanding and experience of working within a channel focused environment.
• Knowledge of products and industry trends is a plus.
• Able to easily understand technical products in order to effectively sell their features.

Essential

• Strong organisational skills with the ability to manage multiple tasks and deadlines.
• Excellent communication skills, both written and verbal.
• Detail-oriented with a focus on accuracy and data integrity.
• Proficiency in Microsoft Office Suite, particularly Excel.