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- Tasks: Manage the renewals process for video conferencing products and ensure customer satisfaction.
- Company: Join a dynamic tech company focused on innovative video conferencing solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be a key player in driving revenue retention and building strong customer relationships.
- Qualifications: Experience in renewals or contracts, with strong communication and organisational skills.
- Other info: Fast-paced environment with potential for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
The Renewals / Contracts Specialist is responsible for managing the end-to-end renewals process for video conferencing products, including software licenses, hardware maintenance, subscriptions, and support agreements. The role ensures high renewal rates, accurate contract management, and strong customer relationships while supporting revenue retention and growth.
- Renewals Management
- Manage the full lifecycle of contract renewals for video conferencing products and services.
- Track upcoming renewals using CRM / ERP systems and ensure timely customer engagement.
- Prepare and issue renewal quotations for licenses, subscriptions, support, and maintenance contracts.
- Work with Sales and Account Managers to maximise renewal rates and identify upsell opportunities.
- Follow up with customers to secure renewal orders before contract expiry.
- Create, review, and maintain customer contracts, renewal schedules, and service agreements.
- Ensure all contract terms, pricing, and product details are accurate.
- Maintain contract records in CRM / contract management systems.
- Support the creation of multi-year agreements and enterprise agreements.
- Act as a point of contact for customers regarding renewals, licensing, and contract queries.
- Work with vendors / distributors to obtain pricing and renewal quotes.
- Ensure correct licensing and support coverage for video conferencing platforms.
- Assist Account Managers with pricing, proposals, and contract structures.
- Identify opportunities for upgrades, additional licenses, or new services.
- Provide renewal forecasts and reports to management.
- Maintain accurate renewal data in CRM.
- Produce renewal reports and expiry reports.
- Monitor renewal performance and highlight risks.
Required Skills & Experience
- Experience in renewals, contracts, sales support, or customer success.
- Experience working with technology, AV, UC, SaaS, or video conferencing products preferred.
- Strong attention to detail and organisational skills.
- Ability to manage multiple contracts and deadlines.
- Strong communication skills.
Renewals Specialist in Old Basing employer: Northamber PLC
Contact Detail:
Northamber PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Specialist in Old Basing
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with video conferencing products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of renewals and contracts. Be ready to discuss how you can help maximise renewal rates and support revenue growth. Show us you know your stuff!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you top of mind. Mention something specific from your conversation to show you were engaged and are genuinely interested in the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Renewals Specialist in Old Basing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in renewals, contracts, or customer success to show us you’re a great fit for the Renewals Specialist role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about video conferencing products and how your background aligns with our needs. Be specific about your achievements in managing renewals and building customer relationships.
Showcase Your Attention to Detail: Since this role requires strong organisational skills, make sure your application is free from typos and errors. We want to see that you can manage multiple contracts accurately and efficiently right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Northamber PLC
✨Know Your Products Inside Out
Make sure you’re familiar with the video conferencing products and services the company offers. Understand the features, benefits, and common customer queries. This will help you demonstrate your expertise and show that you can effectively manage renewals.
✨Master the CRM/ERP Systems
Since tracking renewals is a key part of the role, brush up on your skills with CRM or ERP systems. Be prepared to discuss how you’ve used these tools in the past to manage contracts and customer relationships efficiently.
✨Showcase Your Communication Skills
As a Renewals Specialist, you’ll need to liaise with customers and vendors regularly. Practice articulating your thoughts clearly and confidently. Think of examples where you’ve successfully resolved customer issues or negotiated terms.
✨Highlight Your Attention to Detail
This role requires a keen eye for detail, especially when it comes to contract management. Prepare to discuss specific instances where your attention to detail has made a difference, whether in avoiding errors or ensuring compliance with contract terms.