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- Tasks: Manage the renewals process for video conferencing products and ensure customer satisfaction.
- Company: Join a dynamic tech company focused on innovative communication solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Why this job: Be a key player in driving revenue retention and building strong customer relationships.
- Qualifications: Experience in renewals or customer success, with strong communication and organisational skills.
- Other info: Fast-paced environment with potential for career advancement.
The predicted salary is between 30000 - 40000 £ per year.
The Renewals / Contracts Specialist is responsible for managing the end-to-end renewals process for video conferencing products, including software licenses, hardware maintenance, subscriptions, and support agreements. The role ensures high renewal rates, accurate contract management, and strong customer relationships while supporting revenue retention and growth.
- Renewals Management
- Manage the full lifecycle of contract renewals for video conferencing products and services.
- Track upcoming renewals using CRM / ERP systems and ensure timely customer engagement.
- Prepare and issue renewal quotations for licenses, subscriptions, support, and maintenance contracts.
- Work with Sales and Account Managers to maximise renewal rates and identify upsell opportunities.
- Follow up with customers to secure renewal orders before contract expiry.
- Contract Administration
- Create, review, and maintain customer contracts, renewal schedules, and service agreements.
- Ensure all contract terms, pricing, and product details are accurate.
- Maintain contract records in CRM / contract management systems.
- Support the creation of multi-year agreements and enterprise agreements.
- Customer & Vendor Coordination
- Act as a point of contact for customers regarding renewals, licensing, and contract queries.
- Work with vendors / distributors to obtain pricing and renewal quotes.
- Ensure correct licensing and support coverage for video conferencing platforms.
- Commercial Support
- Assist Account Managers with pricing, proposals, and contract structures.
- Identify opportunities for upgrades, additional licenses, or new services.
- Provide renewal forecasts and reports to management.
- Systems & Reporting
- Maintain accurate renewal data in CRM.
- Produce renewal reports and expiry reports.
- Monitor renewal performance and highlight risks.
Required Skills & Experience
- Experience in renewals, contracts, sales support, or customer success.
- Experience working with technology, AV, UC, SaaS, or video conferencing products preferred.
- Strong attention to detail and organisational skills.
- Ability to manage multiple contracts and deadlines.
- Strong communication skills.
Renewals Specialist in England employer: Northamber PLC
Contact Detail:
Northamber PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Renewals Specialist in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with video conferencing products. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of renewals and contracts. Be ready to discuss how you’ve managed similar processes in the past and how you can help boost renewal rates at StudySmarter.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've tracked renewals or managed contracts in previous roles. This will demonstrate your attention to detail and ability to handle multiple deadlines.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the StudySmarter team.
We think you need these skills to ace Renewals Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in renewals and contract management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Renewals Specialist role and how your background makes you a perfect fit. Keep it engaging and personal – we love a good story!
Showcase Your Attention to Detail: Since this role requires strong organisational skills, make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best work, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Northamber PLC
✨Know Your Products Inside Out
Make sure you’re familiar with the video conferencing products and services the company offers. Understand the features, benefits, and common customer queries. This will help you demonstrate your expertise and show that you can effectively manage renewals.
✨Master the Renewals Process
Brush up on the end-to-end renewals process, including contract management and customer engagement strategies. Be ready to discuss how you would track renewals using CRM systems and ensure timely follow-ups. This shows you’re proactive and organised.
✨Showcase Your Communication Skills
As a Renewals Specialist, strong communication is key. Prepare examples of how you’ve successfully managed customer relationships in the past. Highlight your ability to coordinate with vendors and internal teams to secure renewals and upsell opportunities.
✨Prepare for Scenario Questions
Expect scenario-based questions where you might need to demonstrate how you would handle specific renewal challenges. Think about past experiences where you’ve navigated complex contracts or resolved customer issues, and be ready to share those stories.