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For Companies At a Glance
- Tasks: Manage customer accounts, ensure timely payments, and provide top-notch support.
- Company: Join a dynamic team focused on customer satisfaction and financial excellence.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be the key link between finance and customers, making a real difference.
- Qualifications: Strong communication skills and attention to detail are essential.
- Other info: Perfect for those looking to kickstart their career in finance and customer service.
The predicted salary is between 28800 - 48000 £ per year.
The Credit Control / Customer Services role is responsible for managing customer accounts, ensuring timely payment of invoices, and delivering high-quality support to customers. This position combines financial administration with customer-facing communication to maintain strong relationships and smooth account operations.
Key Responsibilities
- Credit Control
- Monitor customer accounts to ensure payments are made on time.
- Send reminders, statements, and follow-up communications regarding outstanding balances.
- Investigate and resolve invoice or payment discrepancies.
- Assess credit risk and assist with credit limit reviews.
- Work closely with the Finance team to support month-end processes.
- Maintain accurate records of all communications and account updates.
- Act as a first point of contact for customer account queries, including billing, deliveries, order issues, and general account support.
- Provide professional, friendly, and timely support via phone and email.
- Liaise with internal departments (Sales, Logistics, Finance) to resolve customer issues efficiently.
- Update customer account details and ensure data accuracy.
- Handle complaints or escalations in a calm and solution-focused manner.
Skills & Competencies
- Strong communication skills (verbal and written).
- Excellent attention to detail and organisational abilities.
- Ability to build positive working relationships with customers and colleagues.
- Confident in managing difficult conversations professionally.
- Good numerical skills and understanding of basic accounting concepts.
- Proficiency with CRM, ERP, or accounting software (training can be provided).
- Ability to multitask and prioritise effectively.
Experience Requirements
- Previous experience in credit control, accounts administration, or customer service is desirable.
- Experience in B2B environments is advantageous but not essential.
- Competence in Microsoft Office, particularly Excel.
Credit Controller / Customer Service employer: Northamber PLC
Contact Detail:
Northamber PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller / Customer Service
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Prepare for interviews by role-playing common questions related to credit control and customer service. We can help you with mock interviews to boost your confidence and nail those tricky scenarios.
✨Tip Number 3
Show off your skills! Bring along examples of how you've handled customer queries or resolved payment issues in the past. We love seeing real-life experiences that demonstrate your problem-solving abilities.
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Credit Controller / Customer Service
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control and customer service. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role. We love seeing enthusiasm, so let your personality come through while keeping it professional.
Showcase Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Northamber PLC
✨Know Your Numbers
Brush up on your numerical skills and basic accounting concepts. Be prepared to discuss how you’ve managed customer accounts in the past, including any specific examples of resolving discrepancies or assessing credit risk.
✨Communication is Key
Since this role involves a lot of customer interaction, practice your verbal and written communication skills. Think about how you would handle difficult conversations and be ready to share examples of how you've provided excellent customer service.
✨Familiarise Yourself with Tools
If you have experience with CRM, ERP, or accounting software, make sure to mention it. If not, show your willingness to learn by researching common tools used in credit control and customer service. This shows initiative and readiness to adapt.
✨Demonstrate Organisational Skills
Prepare to discuss how you manage multiple tasks and prioritise effectively. Share specific strategies you use to stay organised, especially when dealing with customer queries and account updates. This will highlight your attention to detail and ability to juggle responsibilities.
