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For Companies At a Glance
- Tasks: Act as the go-to person for residents and building management, ensuring smooth communication.
- Company: Join North, a pioneering tech company transforming how people and places connect.
- Benefits: Enjoy a competitive salary, great benefits, and opportunities for career growth.
- Why this job: Make a real difference in residents' lives while working in a dynamic environment.
- Qualifications: Customer-focused experience and strong communication skills are essential.
- Other info: Be part of a diverse team that values innovation and collaboration.
Overview
North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus our expertise on three specialist sectors: public services, enterprise & data centres, and defence & justice.
Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make their environments better connected, simpler to manage, safer to be in, and more efficient to run.
The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways.
Responsibilities
Description of Role
As Tenant Liaison Officer (TLO), you will be responsible for:
- Serve as the dedicated liaison for residents and GC building management for the duration of the delivery programme.
- Ensure all communication regarding planned works is accurate, timely, and tailored to residents’ needs.
- Collaborate closely with the GC TLO to coordinate and confirm appointments for in-flat works, providing residents with specific dates and times.
- Confirm resident appointments the working day before scheduled access to minimize failed visits.
- Log all missed or failed appointments.
- Conduct weekly meetings with the GC TLO.
- Respond to resident queries promptly and maintain professional, supportive engagement at all times.
- Communicate using various formats (verbal, printed letters, and electronic communications) based on resident preference and accessibility.
- Organise and host fortnightly resident briefing sessions to explain health and safety measures, access requirements, restrictions, and overall progress. These sessions also serve as a platform for Q&A and updates.
- Ensure resident engagement is maintained and strengthened through transparent and respectful communication practices.
- Maintain a central communication register, recording: date, time, and method of communication; content and purpose of the interaction; details of any failed or missed appointments.
- Ensure all records are stored and updated in coordination with North’s Project Management Office (PMO).
- Adhere to compliance requirements for Health and Safety, Environmental, Quality, Information Security and Data Protection relevant to your job, function and location.
Qualifications
For development purposes the following knowledge, skills and experience are required.
- Essential Skills and Experience:
- Proven experience in a customer-focused or liaison role, ideally within construction, housing, or high-rise refurbishment projects.
- Excellent interpersonal and communication skills with a strong ability to engage residents from diverse backgrounds.
- Strong organisational and scheduling skills, with high attention to detail.
- Ability to handle sensitive situations with diplomacy, patience, and empathy.
- Comfortable working in fast-paced, project-based environments.
- Competent in maintaining accurate records and using communication tracking tools.
- Ability to work collaboratively with multiple stakeholders (project managers, site teams, building management, residents).
Desirable Qualifications/Experience
- Experience working in a live environment (e.g., housing refurbishment, hospital upgrades, etc.).
- Background in property management, social housing, or tenant relations.
- Familiarity with health and safety protocols on construction or refurbishment sites.
North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. North is an equal opportunity employer; we celebrate diversity and are committed to creating an inclusive environment for all employees.
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Tenant Liaison Officer (TLO) - Part Time employer: North
Contact Detail:
North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenant Liaison Officer (TLO) - Part Time
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, and join online forums. The more people you know, the better your chances of landing that Tenant Liaison Officer role.
✨Tip Number 2
Prepare for interviews by researching North and understanding their values. Be ready to discuss how your experience aligns with their mission of creating smarter places and connecting with residents effectively.
✨Tip Number 3
Showcase your communication skills! During interviews or networking, demonstrate how you can engage with diverse residents and handle sensitive situations with empathy. This is key for a TLO role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the North team and contributing to their innovative projects.
We think you need these skills to ace Tenant Liaison Officer (TLO) - Part Time
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Tenant Liaison Officer role. We want to see how you can connect with residents and manage communications effectively!
Show Off Your Communication Skills: Since this role is all about engaging with residents, showcase your excellent interpersonal skills in your written application. Use clear and concise language to demonstrate your ability to communicate effectively with diverse audiences.
Highlight Relevant Experience: If you've got experience in customer-focused roles or within construction and housing, make it shine! We love seeing how your background can contribute to making our environments better connected and simpler to manage.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Don’t miss out on the chance to join our pioneering team!
How to prepare for a job interview at North
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Tenant Liaison Officer. Familiarise yourself with the job description and think about how your past experiences align with the tasks mentioned, like managing resident communications and coordinating appointments.
✨Showcase Your Communication Skills
Since this role heavily relies on effective communication, prepare examples that demonstrate your interpersonal skills. Think of situations where you successfully engaged with diverse groups or handled sensitive issues with empathy and professionalism.
✨Be Organised and Detail-Oriented
Highlight your organisational skills during the interview. You might be asked about how you manage schedules or keep track of communications. Bring up any tools or methods you use to stay organised, as this will show you can handle the fast-paced environment at North.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, or specific challenges they face in tenant relations. This not only shows your interest in the role but also helps you gauge if North is the right fit for you.
