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For Companies At a Glance
- Tasks: Service and upgrade security systems while providing top-notch customer support.
- Company: Join North, a pioneering tech company transforming networks and environments.
- Benefits: Competitive salary, excellent benefits, and opportunities for career progression.
- Why this job: Make a real difference in safety and security while working with cutting-edge technology.
- Qualifications: Technical skills in security systems and strong people management abilities.
- Other info: Dynamic work environment with a focus on collaboration and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus our expertise on three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients to understand their unique needs and challenges and take pride in delivering impactful solutions that make environments better connected, simpler to manage, safer to be in, and more efficient to run. The work we do at North is pioneering and fun. We build meaningfully, we think bigger, and we always advance. Our diverse range of customers and services make every day different. We always look at things from the customer’s point of view. Our values are know your craft, know your colleagues, know your customers and know how to connect. At North, we know and value the power of connecting people, skills and technologies in new and exciting ways.
Responsibilities
- Servicing of our wide range of field equipment including, Fire and Intruder Alarms systems, CCTV, Access Control, Audio Visual, Public address & Voice Alarm systems
- Retrofit upgrades / extensions to existing systems as part of remedial works packages.
- Provide high levels of customer services.
- Understanding site plans, to allow installs to take part based on site survey documentation.
- Reactive call outs to site, with an aim to provide a first-time fix.
- Provide on-site technical support and solutions to customers during both reactive and planned visits.
- Complete documentation in line with company standards.
- Work within strict H&S guidelines.
- Work as part of a 24/7 on call rota where required
- Advise customers on the latest products and services to improve efficiency.
Qualifications
For development purposes the following knowledge, skills and experience are required.
- Skills:
- Good people management skills
- Technical expertise in predominant skillset area
- Competent admin skills with sound working knowledge of internal business system.
- Sound commercial awareness, knowledge of design and pricing of systems and upgrades
- Service oriented, but can interchange on Install related tasks when required
- Good verbal communicator
- Excellent team player and relationship builder
- Previous employment within a BAFE/ SSAIB/ NSI accredited company
- IPAF/ PASMA/ Asbestos Awareness certification (preferred)
- Recent/current electrical qualifications or suitable experience (preferred)
- Knowledge or interest of Security industry standard manufacturers preferred (Bosch, Dahua, Hikvision, Gent, Advanced, Gallagher, PAC, Win-Pak, Veracity, Milestone)
Behaviours
- Can-do attitude and will to succeed
- Empathetic and supportive
- Best practice delivery focused
North rewards employees with a competitive market salary and an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of package on offer will be discussed at application stage. North is an equals opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Telecommunications
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Safety & Security Maintenance Engineer employer: North
Contact Detail:
North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Safety & Security Maintenance Engineer
✨Tip Number 1
Network like a pro! Attend industry events, workshops, or even local meet-ups related to safety and security. It's all about making connections and showing your face in the right circles.
✨Tip Number 2
Don’t just apply and wait! Follow up on your applications with a friendly email or call. It shows your enthusiasm and keeps you on their radar. Plus, it’s a great way to ask any questions you might have.
✨Tip Number 3
Prepare for interviews by researching the company and its projects. Knowing what North does and how they operate will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Use our website to apply! We’ve got loads of resources to help you through the process. Plus, applying directly through us can give you a better chance of standing out from the crowd.
We think you need these skills to ace Safety & Security Maintenance Engineer
Some tips for your application 🫡
Show Your Technical Skills: Make sure to highlight your technical expertise in your application. We want to see your knowledge of fire and intruder alarm systems, CCTV, and other relevant technologies. Don’t forget to mention any certifications you have, as they can really set you apart!
Customer Service is Key: Since we pride ourselves on delivering high levels of customer service, share examples of how you've provided excellent support in the past. This could be through resolving issues or advising customers on products. We love a good story that showcases your people skills!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at North!
How to prepare for a job interview at North
✨Know Your Craft
Make sure you brush up on your technical knowledge related to fire and intruder alarm systems, CCTV, and access control. Familiarise yourself with the latest products and services in the security industry, especially those from manufacturers like Bosch and Hikvision. This will show that you're not just interested in the role but also passionate about the field.
✨Showcase Your People Skills
Since this role involves a lot of customer interaction, be prepared to demonstrate your people management skills. Think of examples where you've successfully built relationships or provided excellent customer service. This will highlight your ability to connect with clients and understand their unique needs.
✨Understand the Company Culture
Research North's values and mission. They focus on collaboration and understanding customer needs, so think about how your personal values align with theirs. During the interview, mention specific ways you can contribute to their goal of creating smarter, safer environments.
✨Prepare for Technical Scenarios
Anticipate questions that may involve troubleshooting or providing solutions during reactive call-outs. Prepare to discuss how you would approach a first-time fix scenario or how you would handle a challenging customer situation. This will demonstrate your problem-solving skills and readiness for the role.
