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- Tasks: Coordinate service desk operations, manage tickets, and prepare accurate quotations.
- Company: Join a forward-thinking organisation that values collaboration and innovation.
- Benefits: Competitive salary, professional development, generous holiday entitlement, and wellbeing initiatives.
- Other info: Opportunities for career progression and access to training and certifications.
- Why this job: Make a real impact in a supportive environment while enhancing your IT skills.
- Qualifications: 1-3 years in a service desk role with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 ÂŁ per year.
As the Service Desk Coordinator, you will play a pivotal role in all aspects of North's Service Desk operation. This role will include a hybrid requirement of day to day ticket management but also preparing accurate quotations and managing procurement for remedial work. Your expertise in organising and collaborating with customers and any external key stakeholders will be a mandatory requirement. Knowledge and previous experience of working in a service desk environment will be highly valued and your strong administrative skills will support seamless operations across the service desk.
Key Responsibilities
- Act as the first point of contact for daily service desk operations and workload coordination.
- Monitor the shared mailbox and ticket queues, ensuring all incoming requests are logged, triaged, and assigned promptly.
- Allocate tasks to Service Desk Analysts and Field Engineers based on priority, skillset, and location.
- Track ticket progress, chase updates, and ensure SLA compliance.
- Communicate clearly with customers regarding updates, scheduling, and next steps.
- Support onboarding activities for new team members (accounts, equipment setup, access requests).
- Maintain accurate records, documentation, and reporting to support service performance.
- Escalate incidents and risks to the Service Desk Manager when required.
- Assist with continuous improvement, process adherence, and quality assurance across the team.
Qualifications & Skills
- 1-3 years in a service desk environment; ticket management, quoting, estimating, procurement, or administration, preferably in remedial services, Small Works, construction, or facilities management.
- Knowledge of the Fire and Security industry would be preferable but is not a necessity.
- Strong numerical and analytical skills with a detailâoriented mindset.
- Proficiency in Microsoft Office (Excel, Word, Outlook) and quoting/CRM software.
- Excellent written and verbal communication skills.
- Ability to multitask and work under deadlines.
- Strong customer service and negotiation skills.
What We Offer
- A competitive salary package, reflective of experience and skills.
- Permanently fullâtime employment with a supportive and inclusive work environment.
- Opportunities for professional development and career progression within a growing organisation.
- Access to training and certifications to enhance your IT knowledge and skills.
- Generous holiday entitlement and bank holidays.
- Employee assistance programmes and wellbeing initiatives.
- Contributory pension scheme and other standard employee benefits.
Preferred
- Experience in quoting within a service department, maintenance, remedial repair, or Small Works industry.
- Familiarity with job costing, procurement, and scheduling processes.
Why Join Us?
Joining our Service Desk team and becoming part of a forwardâthinking organisation that values collaboration, innovation, and excellence in service delivery. We invest in our people and provide a supportive environment where your contributions make a real difference.
How To Apply
Please submit your CV along with completing the Application Form. We look forward to welcoming a new Service Desk Coordinator to our team who will help drive our operations forward.
Service Desk Coordinator (Quoting & Procurement) in Renfrew employer: North
Contact Detail:
North Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Service Desk Coordinator (Quoting & Procurement) in Renfrew
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in service desk roles. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
â¨Tip Number 2
Prepare for interviews by practising common questions related to ticket management and customer service. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
â¨Tip Number 3
Showcase your skills! Bring examples of your previous work in ticket management or quoting to the interview. This will help you stand out and demonstrate your hands-on experience in a service desk environment.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Service Desk Coordinator (Quoting & Procurement) in Renfrew
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your time in service desk roles, ticket management, and any quoting or procurement experience you have. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Desk Coordinator role. Share specific examples of your past experiences that align with our needs, and donât forget to show your enthusiasm for joining us.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, so make sure to express your thoughts without unnecessary fluff. This will help us understand your qualifications better!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to us quickly and efficiently. Plus, youâll find all the details you need about the role and our company there!
How to prepare for a job interview at North
â¨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with ticket management, quoting, and procurement processes. This will help you answer questions confidently and demonstrate your knowledge of the role.
â¨Showcase Your Communication Skills
As this role involves liaising with customers and stakeholders, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your customer service skills and ability to manage expectations.
â¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to prioritise tasks or handle difficult customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your analytical skills and attention to detail.
â¨Demonstrate Your Team Spirit
Collaboration is key in this role, so be ready to discuss how you've worked within a team. Share experiences where you supported colleagues or contributed to team goals. This will show that you're not just a lone wolf but someone who thrives in a collaborative environment.