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For Companies At a Glance
- Tasks: Support and maintain core business systems for an exciting entertainment company.
- Company: Join Lane7, the UK's fastest-growing boutique bowling destination.
- Benefits: Up to £33,000 salary, 28 days holiday, private health insurance, and free activities.
- Why this job: Be part of a fun team and help enhance customer experiences.
- Qualifications: Experience with business systems and strong attention to detail required.
- Other info: Enjoy social activities, awards parties, and great career growth opportunities.
The predicted salary is between 24000 - 36000 £ per year.
About Us
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we’ve got every occasion covered.
As part of our rapid expansion, our IT department is growing along with us. We are now looking for a Systems Support Technician who is seeking an opportunity to join our ranks and support with the heart of our business.
The Role
As Systems Support Technician you will provide day-to-day operational support for Lane7’s core business systems, including the booking system, EPOS and other third-party operational platforms. This role is responsible for maintaining accurate system configuration, supporting venue and operational requests, and ensuring systems are kept up to date and functioning as expected. The role works closely with the Business Systems Administrator to resolve issues, implement fixes, and support ongoing system improvements.
Key responsibilities include:
- Provide operational support for core business systems including booking, EPOS, HR, and related platforms.
- Respond to system-related requests from venues and central teams.
- Ensure systems are functioning correctly and issues are logged, tracked, and progressed.
- Ensure changes are implemented accurately and in line with agreed processes.
- Support investigation of system issues alongside the Business Systems Administrator.
- Carry out agreed fixes, configuration changes, or data updates as part of issue resolution.
To be a success with Lane7, you’ll:
- Have experience supporting business systems or third-party platforms.
- Strong attention to detail and accuracy when working with live systems.
- Confidence making configuration changes and validating outcomes.
- Ability to follow structured processes while managing multiple requests.
- Clear communication skills with non-technical users.
- Have the ability to travel when needed for new site openings, training and other business needs.
What We’ll Offer
- Up to £33,000 per annum
- 28 days holiday per year (plus 1 day for every year worked, up to 5 years)
- Private health insurance & benefits through Vitality
- Company pension contribution
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time)
- 25% off food and drink
- Get involved with different social activities throughout the year through our team social calendar
- Annual team awards party
- Cycle2Work scheme partnered with Halfords
- Refer a friend scheme
Fancy being part of it all? Apply Now
Systems Support Technician in Newcastle upon Tyne employer: North
Contact Detail:
North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Technician in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees at Lane7 on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Familiarise yourself with Lane7’s systems and services. Show us you’re not just a tech whiz but also passionate about what we do – bowling and all the fun that comes with it!
✨Tip Number 3
Practice your communication skills! As a Systems Support Technician, you'll need to explain technical issues to non-techies. Role-play with a friend to nail down how to keep it clear and simple.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Lane7 family.
We think you need these skills to ace Systems Support Technician in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Support Technician role. Highlight your experience with business systems and any relevant technical skills. We want to see how you can support our core business systems!
Craft a Catchy Cover Letter: Your cover letter should reflect your personality and enthusiasm for the role. Share why you’re excited about joining Lane7 and how your skills align with what we’re looking for. Let us know why you’d be a great fit!
Show Off Your Attention to Detail: Since this role requires strong attention to detail, make sure your application is free from typos and errors. We appreciate clear communication, so present your information in a structured and easy-to-read format.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at North
✨Know Your Systems
Familiarise yourself with the core business systems mentioned in the job description, like booking systems and EPOS. Understanding how these systems work will help you answer questions confidently and show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've resolved system issues in the past. Lane7 is looking for someone who can troubleshoot effectively, so be ready to discuss specific challenges you've faced and how you overcame them.
✨Communicate Clearly
Since you'll be working with non-technical users, practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to communicate clearly and effectively, as this will be crucial in your role.
✨Be Detail-Oriented
Highlight your attention to detail by discussing experiences where accuracy was key. Lane7 values precision when it comes to system configurations, so share how you've ensured accuracy in your previous roles.
