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- Tasks: Lead a vibrant team to deliver unforgettable experiences in a fun-filled venue.
- Company: Join Lane7, the UK's top independent boutique bowling destination.
- Benefits: Enjoy a competitive salary, health insurance, and free activities for you and friends.
- Why this job: Be part of an exciting environment where every day is a chance to create joy.
- Qualifications: Management experience in leisure or hospitality and a passion for guest satisfaction.
- Other info: Join a dynamic team with great career growth and fun social events.
The predicted salary is between 34000 - 47600 £ per year.
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.
As our business continues to expand and bring the full throttle best night out in one place experience, we’re now looking for an experienced Deputy General Manager ready to help set the pace, lead from the front and drive this huge venue to its full potential.
As Deputy General Manager, you’ll support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.
Key responsibilities include:
- Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, whilst adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L.
- Manage the daily operation of the entire venue, including the selection, training, development and performance management of all staff.
- Be fully accountable for all processes and procedures within the business from daily transactions to inventory management.
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
- Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.
What You’ll Need:
- Management experience in the leisure, hospitality, or F&B sector.
- Able to lead by example and supervise a team throughout every daily activity.
- Ability to inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door.
- Great communication skills.
- A positive, can-do and problem-solving attitude no matter the task that faces you.
- The ability to create a sense of fun, for you, the guests and the team.
What We’ll Offer:
- Salary - £34,000 per Annum.
- 28 days holiday per year (Plus 1 day per every year worked, up to 5 years of service).
- Private Health insurance & benefits through Vitality.
- Company pension contribution.
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time).
- 25% off food and drink.
- Get involved with different social activities throughout the year through our team social calendar.
- Annual team awards party.
- Cycle2Work scheme partnered with Halfords.
- Refer a friend scheme.
Fancy being part of it all? Apply Now.
Deputy General Manager in Newcastle upon Tyne employer: North
Contact Detail:
North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to folks who work at Lane7 or similar venues. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or even an informal chat, let your passion for hospitality and fun shine through. We want to see how you can bring that positive, can-do attitude to our team!
✨Tip Number 3
Prepare to impress! Research Lane7 and our other brands thoroughly. Know our offerings, values, and what makes us tick. This will help you stand out and show us you’re genuinely interested in being part of our exciting journey.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining our team and ready to dive into the Lane7 experience!
We think you need these skills to ace Deputy General Manager in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for the Industry: When writing your application, let us see your enthusiasm for the leisure and hospitality sector. Share experiences that highlight your love for creating memorable guest experiences, as this is what we value at StudySmarter.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences that match the Deputy General Manager role. We want to see how your background aligns with our needs, so don’t hold back on those relevant achievements!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and structure your information logically. We appreciate a well-organised application that makes it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures that we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at North
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with Lane7 and its offerings. Understand the different activities available, from bowling to karaoke, and think about how you can enhance the guest experience. This knowledge will show your passion for the brand and help you stand out.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, focusing on how you inspired and motivated them. Be ready to discuss your approach to training and developing staff to ensure they deliver exceptional service.
✨Demonstrate Problem-Solving Abilities
In the hospitality industry, challenges arise daily. Think of specific instances where you’ve turned a dissatisfied guest into a happy one or resolved operational issues efficiently. Highlighting your problem-solving skills will reassure the interviewers that you can handle the fast-paced environment at Lane7.
✨Emphasise a Fun and Positive Attitude
Lane7 is all about creating memorable experiences. During your interview, convey your enthusiasm for the role and your ability to foster a fun atmosphere for both guests and staff. Share ideas on how you would maintain a positive culture within the team while ensuring high standards of service.