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For Companies At a Glance
- Tasks: Lead a vibrant team to create unforgettable experiences in our new Glasgow venue.
- Company: Join Lane7, the UK's fastest-growing boutique bowling destination with a fun atmosphere.
- Benefits: Earn up to £38,000, enjoy 28 days holiday, and private health insurance.
- Why this job: Be part of an exciting new opening and shape the future of entertainment.
- Qualifications: Management experience in leisure or hospitality and a passion for guest satisfaction.
- Other info: Enjoy free bowling, social events, and a supportive team culture.
The predicted salary is between 22800 - 42000 £ per year.
About Us
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, LevelX, Gutterball and ML7 brands. Bowling has always been our thing - since launching in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions… we've got every occasion covered.
As part of our rapid expansion, we are adding a BRAND-NEW venue in Glasgow that brings the full throttle best night out in one place experience and we’re looking for an experienced Deputy General Manager ready to help set the pace, lead from the front and drive this opening to its full potential.
The Role
As Deputy General Manager, you’ll support with the responsibility for the performance, culture, and success of the site. You’ll lead from the front, setting standards, building a strong leadership team, and delivering an exceptional guest experience across multiple revenue streams.
Key responsibilities include:
- Work alongside the General Manager in all areas of the venue and make operational decisions on daily matters of importance, whilst adhering to company standards and service levels to increase sales, minimise costs, beverage supply, labour costs and overall P&L.
- Managing the daily operation of the entire venue, including the selection, training, development and performance management of all staff.
- Be fully accountable for all processes and procedures within the business from daily transactions to inventory management.
- Actively participate in all areas of the operation from gaming, food, beverage, events, sport and labour whilst maintaining required standards of operation in daily activities.
- Ensure positive guest service in all areas. Respond to complaints within the given parameters or escalate to the General Manager, taking any and all appropriate actions to turn dissatisfied guests into return guests.
- Create an environment that is team focused and encourage a professional and motivating atmosphere for all team members.
To be a success with Lane7, you’ll:
- Have management experience in the leisure, hospitality, or F&B sector.
- Be a Deputy General Manager able to lead by example and supervise a team throughout every daily activity.
- Inspire and motivate your team to deliver outstanding guest experiences from the moment they step through the door.
- Be a great communicator.
- Have a positive, can-do and problem-solving attitude no matter the task that faces you.
- Have the ability to create a sense of fun, for you, the guests and the team.
What We’ll Offer
- Up to £38,000 per annum.
- 28 days holiday per year.
- Private health insurance & benefits through Vitality.
- Company pension contribution.
- Free bowling and activities for you and up to 3 others when you aren’t working (off-peak time).
- 25% off food and drink.
- Get involved with different social activities throughout the year through our team social calendar.
- Annual team awards party.
- Cycle to Work scheme partnered with Halfords.
- Refer a friend scheme.
Fancy being part of it all? Apply Now.
Deputy General Manager in Glasgow employer: North
Contact Detail:
North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deputy General Manager in Glasgow
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join relevant groups on social media, and don’t be shy to reach out to current employees at Lane7. You never know who might help you land that Deputy General Manager role!
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Lane7’s culture, values, and what makes them tick. Be ready to share how your management experience aligns with their vision for the new venue in Glasgow. Show them you’re the perfect fit!
✨Tip Number 3
Practice your leadership skills! Think of examples from your past roles where you’ve inspired and motivated your team. Be ready to discuss how you can create a fun and engaging atmosphere for both guests and staff at Lane7.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Lane7 family. Let’s get you on board for this exciting new adventure!
We think you need these skills to ace Deputy General Manager in Glasgow
Some tips for your application 🫡
Show Your Passion for the Industry: When writing your application, let your enthusiasm for the leisure and hospitality sector shine through. We want to see that you’re not just looking for a job, but that you genuinely love creating memorable experiences for guests.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience as a Deputy General Manager. We’re looking for specific examples of how you’ve led teams and improved guest experiences in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for our new venue in Glasgow. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Lane7.
How to prepare for a job interview at North
✨Know the Venue Inside Out
Before your interview, make sure you research Lane7 and its various offerings. Familiarise yourself with their brands, services, and the unique experiences they provide. This will not only show your enthusiasm but also help you discuss how you can contribute to the new venue's success.
✨Showcase Your Leadership Skills
As a Deputy General Manager, you'll need to lead a team effectively. Prepare examples from your past experience where you've successfully managed a team, resolved conflicts, or improved guest experiences. Highlight your ability to inspire and motivate others, as this is crucial for the role.
✨Demonstrate Problem-Solving Abilities
Expect questions that assess your problem-solving skills. Think of scenarios where you've had to think on your feet or handle difficult situations. Be ready to explain your thought process and how you turned challenges into opportunities, especially in a fast-paced environment like hospitality.
✨Emphasise Guest Experience
Lane7 prides itself on exceptional guest experiences. Be prepared to discuss your approach to customer service and how you would ensure guests leave happy. Share specific strategies you've implemented in the past to enhance guest satisfaction and loyalty.
