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- Tasks: Prepare accurate quotations and manage procurement for exciting projects.
- Company: Join North, a pioneering tech company transforming networks and places.
- Benefits: Competitive salary, excellent benefits, and great career progression opportunities.
- Why this job: Be part of a fun, customer-centric team making a real impact.
- Qualifications: GCSEs or equivalent; experience in quoting or administration preferred.
- Other info: Diverse and inclusive workplace with a focus on collaboration.
The predicted salary is between 30000 - 42000 £ per year.
North builds stronger networks and creates smarter places. Our intelligent technology solutions and robust network infrastructures transform the way people, places, and organisations work. We focus our expertise on three specialist sectors: public services, enterprise & data centres, and defence & justice. Our people are industrious and inventive. We collaborate closely with our clients, delivering impactful solutions that make environments better connected, simpler to manage, safer to be in, and more efficient to run.
As the Service Desk Coordinator, you will play a pivotal role in preparing accurate quotations and managing procurement for remedial work and Small Works projects. Your expertise in quoting, estimating, and sourcing will ensure projects are delivered efficiently and profitably, while your strong administrative skills will support seamless operations across the service desk and project teams.
- Quoting & Estimating
- Prepare and issue precise quotations for remedial work and Small Works projects, drawing on site inspections, reports, and client requests.
- Collaborate with service desk staff, technicians, project managers, and Small Works teams to gather all necessary details for quoting.
- Calculate material, labour, and subcontractor costs using internal and external pricing sources.
- Ensure quotations are competitive, profitable, and compliant with company standards.
- Follow up on quotations with clients and service teams to secure approvals and schedule work.
- Procurement & Supplier Coordination
- Support procurement activities by ordering materials and coordinating with suppliers and subcontractors.
- Obtain pricing and availability from vendors to inform quoting and project planning.
- Maintain strong relationships with suppliers to ensure timely delivery and cost‑effectiveness.
- Administrative Operations
- Maintain an organised database of quotations, approvals, and revisions.
- Update internal systems with job details, costs, and customer information.
- Assist in processing work orders and coordinating projects once quotations are approved.
- Customer & Stakeholder Communication
- Serve as a key point of contact for customers regarding quotations, estimates, and job status.
- Work closely with the service desk to track and manage remedial job requests.
- Provide clients with detailed breakdowns of quotations and respond to related enquiries.
- Reporting & Compliance
- Generate reports on quoted vs. approved jobs, profitability, and completion timelines.
- Ensure all quotations and procurement activities align with company policies, safety regulations, and industry standards.
- Assist in invoicing and billing by providing accurate cost details for completed projects.
This role will be based out of our Newcastle Office.
Qualifications
GCSEs or equivalent (Bachelor’s degree in business, construction management, or related field is a plus).
Experience
1–3 years in quoting, estimating, procurement, or administration, preferably in remedial services, Small Works, construction, or facilities management. Knowledge of the Fire and Security industry would be preferable but is not a necessity.
Skills
Strong numerical and analytical skills with a detail‑oriented mindset. Proficiency in Microsoft Office (Excel, Word, Outlook) and quoting/CRM software. Excellent written and verbal communication skills. Ability to multitask and work under deadlines. Strong customer service and negotiation skills.
Preferred
Experience in quoting within a service department, maintenance, remedial repair, or Small Works industry. Familiarity with job costing, procurement, and scheduling processes.
North rewards employees with a competitive market salary, an excellent benefits package and offers fantastic opportunities for progression throughout the company. Further details of the package on offer will be discussed at application stage.
North is an equal opportunity employer, we celebrate diversity and are committed to creating an inclusive environment for all employees.
Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Service Desk Coordinator in Bath employer: North
Contact Detail:
North Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator in Bath
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating how your skills in quoting and procurement can benefit the team at North.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can keep you fresh in their minds. Mention something specific from your conversation to show your genuine interest in the Service Desk Coordinator role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the North team and contributing to our mission.
We think you need these skills to ace Service Desk Coordinator in Bath
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Desk Coordinator role. Highlight your experience in quoting, estimating, and procurement, and show us how your skills align with our values at North.
Showcase Your Skills: Don’t just list your qualifications; demonstrate your strong numerical and analytical skills. Use specific examples from your past experiences that showcase your ability to manage quotations and coordinate with suppliers effectively.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured documents that are easy to read. Make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at North
✨Know Your Quoting Basics
Before the interview, brush up on your quoting and estimating skills. Familiarise yourself with common practices in procurement and how to calculate costs accurately. Being able to discuss your approach to preparing quotations will show that you understand the core responsibilities of the Service Desk Coordinator role.
✨Showcase Your Communication Skills
As a key point of contact for customers, strong communication is essential. Prepare examples of how you've effectively communicated with clients or team members in the past. This could include resolving issues or providing updates on job statuses, which will demonstrate your customer-centric approach.
✨Demonstrate Your Organisational Skills
The role requires managing multiple tasks and maintaining an organised database. Think of specific instances where you've successfully juggled various responsibilities or improved processes. Highlighting your ability to stay organised under pressure will resonate well with the interviewers.
✨Research the Company Culture
North values collaboration and innovation, so it’s important to align your answers with their culture. Look into their projects and recent news to understand their focus areas. Showing that you’re not just interested in the role but also in the company’s mission will set you apart from other candidates.
