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- Tasks: Assist the public and police with a variety of services at the front counter.
- Company: Join North Yorkshire Police, a supportive and inclusive emergency service.
- Benefits: Enjoy generous annual leave, pension scheme, and health & wellbeing services.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong communication skills and customer service experience preferred, training provided.
- Other info: Opportunities for both full-time and part-time roles available.
The predicted salary is between 28800 - 43200 £ per year.
Overview
North Yorkshire Police are excited to announce we have a current position for a Customer Service Officer to join our dedicated front counter / enquiry desk team. We are also looking to build a holding list for future positions for both full and part time posts should they arise in the next 12 months.
This role will put you at the heart of local policing assisting members of the public, police officers, and police staff with a wide range of services. This is a very demanding and challenging role, but it is an exceptionally varied, interesting, and rewarding opportunity to support your local community.
Responsibilities
- Taking incident reports from victims of crime.
- Providing advice and support to members of the public on a variety of enquiries.
- Being the first point of contact for all visitors to the police station.
- Completing court-ordered registrations and managing bail appointments.
- Handling surrendered firearms and weapons.
- Processing seized vehicle releases.
- Undertaking a wide range of administrative duties including handling cash and sensitive material, processing alarm applications, taking station calls, responding to digital live chats and processing online reports of crime.
Please view the Job Description for more detail.
Qualifications
To be successful in this role you will have:
- Well-developed communication skills, demonstrable both verbally and in writing.
- Previous experience of using Microsoft Office packages such as Excel, Word, and Outlook.
- Good attention to detail and the ability to maintain accurate records.
- Experience of working in a customer service environment is desirable, however we do provide training and development on these skills.
Why Join Us?
Working for the emergency services is both meaningful and impactful. At North Yorkshire Police, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our website to learn more about our organisation.
We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:
- Local Government Pension Scheme– secure and competitive retirement planning
- Salary Sacrifice Car Scheme– access to affordable vehicle leasing options
- Generous Annual Leave– 24 days rising to 30 with length of service, plus bank holidays
- Blue Light Discount– enjoy savings at major retailers and services
- Access to Trade Union Membership– opportunity to join UNISON
- Inclusion & Diversity Networks– connect with colleagues and contribute to a culture of belonging
- Health & Wellbeing Services– access to resources that support your physical and mental health
Requirements
To be considered for this role, applicants must meet the following requirements:
- You must have the right to work in the UK, with no restrictions on your employment
- Internal applicantsmust have successfully completed their probation period
- Meetresidency requirementsfor vetting:
- RV Level Vetting– minimum 3 years UK residency
Your Application
North Yorkshire Police is an equal opportunity employer. We are committed to creating an inclusive and supportive working environment. If you require anyreasonable adjustmentsduring the recruitment process or within your role, please declare this within your online application. A member of our team will contact youprior to your interviewto ensure appropriate support is in place.
Safer Recruitment
North Yorkshire Police is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactoryVetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.
Ready to Apply?
As part of our selection process, we’ll assess your skills and experience against the requirements of the role. We therefore encourage you totake your time to tailor your application, ensuring your responses align with the job advert and role profile.
Interviews are provisionally scheduled to take place: Tuesday 28 and Wednesday 29 October 2025
We look forward to receiving your online application!
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Customer Service Officer – Current & Future Opportunities employer: North Yorkshire Police
Contact Detail:
North Yorkshire Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Officer – Current & Future Opportunities
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities and qualifications listed in the job description. This way, when you get the chance to chat with someone from North Yorkshire Police, you can show off your knowledge and enthusiasm.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn or at local events. They can give you insider tips about the application process and what it’s really like to work as a Customer Service Officer.
✨Tip Number 3
Practice makes perfect! Prepare for potential interview questions by role-playing with a friend or family member. Focus on how your skills and experiences align with the job requirements, especially your customer service experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the North Yorkshire Police team. Good luck!
We think you need these skills to ace Customer Service Officer – Current & Future Opportunities
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant skills and experiences that align with what North Yorkshire Police is looking for in a Customer Service Officer.
Show Off Your Communication Skills: Since this role requires well-developed communication skills, be sure to demonstrate these in your written application. Use clear and concise language, and don’t forget to proofread for any errors!
Highlight Customer Service Experience: Even if you don’t have direct experience in a police environment, showcase any customer service roles you've had. Talk about how you’ve helped others and resolved issues, as this will resonate well with the hiring team.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people and helps us keep track of all applicants efficiently.
How to prepare for a job interview at North Yorkshire Police
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Customer Service Officer. Familiarise yourself with the types of enquiries you might handle and the services provided by North Yorkshire Police. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role requires well-developed communication skills, practice articulating your thoughts clearly. Prepare examples from your past experiences where you effectively communicated with customers or handled difficult situations. This will demonstrate your ability to connect with the public and police staff.
✨Highlight Your Attention to Detail
Attention to detail is crucial for this position, especially when handling sensitive information and maintaining accurate records. Be ready to discuss how you've ensured accuracy in previous roles, whether through meticulous record-keeping or careful processing of information.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, training opportunities, or the challenges faced by Customer Service Officers. This shows that you're not only interested in the job but also in how you can contribute to the team and grow within the organisation.