At a Glance
- Tasks: Assist the public and police with a variety of services at the front counter.
- Company: Join North Yorkshire Police, a supportive and inclusive emergency service.
- Benefits: Enjoy generous annual leave, pension scheme, and health & wellbeing services.
- Other info: Opportunities for both full-time and part-time roles available.
- Why this job: Make a real impact in your community while developing valuable skills.
- Qualifications: Strong communication skills and customer service experience preferred, training provided.
The predicted salary is between 28800 - 43200 £ per year.
Overview
North Yorkshire Police are excited to announce we have a current position for a Customer Service Officer to join our dedicated front counter / enquiry desk team. We are also looking to build a holding list for future positions for both full and part time posts should they arise in the next 12 months.
This role will put you at the heart of local policing assisting members of the public, police officers, and police staff with a wide range of services. This is a very demanding and challenging role, but it is an exceptionally varied, interesting, and rewarding opportunity to support your local community.
Responsibilities
- Taking incident reports from victims of crime.
- Providing advice and support to members of the public on a variety of enquiries.
- Being the first point of contact for all visitors to the police station.
- Completing court-ordered registrations and managing bail appointments.
- Handling surrendered firearms and weapons.
- Processing seized vehicle releases.
- Undertaking a wide range of administrative duties including handling cash and sensitive material, processing alarm applications, taking station calls, responding to digital live chats and processing online reports of crime.
Please view the Job Description for more detail.
Qualifications
To be successful in this role you will have:
- Well-developed communication skills, demonstrable both verbally and in writing.
- Previous experience of using Microsoft Office packages such as Excel, Word, and Outlook.
- Good attention to detail and the ability to maintain accurate records.
- Experience of working in a customer service environment is desirable, however we do provide training and development on these skills.
Why Join Us?
Working for the emergency services is both meaningful and impactful. At North Yorkshire Police, we’re committed to helping colleagues reach their full potential in a fair, inclusive, and supportive environment. We value diverse perspectives and actively promote staff wellbeing so everyone can thrive. Please visit our website to learn more about our organisation.
We’re also proud to provide a comprehensive benefits package designed to support your wellbeing, work-life balance, and professional growth:
- Local Government Pension Scheme– secure and competitive retirement planning
- Salary Sacrifice Car Scheme– access to affordable vehicle leasing options
- Generous Annual Leave– 24 days rising to 30 with length of service, plus bank holidays
- Blue Light Discount– enjoy savings at major retailers and services
- Access to Trade Union Membership– opportunity to join UNISON
- Inclusion & Diversity Networks– connect with colleagues and contribute to a culture of belonging
- Health & Wellbeing Services– access to resources that support your physical and mental health
Requirements
To be considered for this role, applicants must meet the following requirements:
- You must have the right to work in the UK, with no restrictions on your employment
- Internal applicantsmust have successfully completed their probation period
- Meetresidency requirementsfor vetting:
- RV Level Vetting– minimum 3 years UK residency
Your Application
North Yorkshire Police is an equal opportunity employer. We are committed to creating an inclusive and supportive working environment. If you require anyreasonable adjustmentsduring the recruitment process or within your role, please declare this within your online application. A member of our team will contact youprior to your interviewto ensure appropriate support is in place.
Safer Recruitment
North Yorkshire Police is committed to safeguarding and promoting the welfare of children and vulnerable adults. Safeguarding is a core part of our recruitment process, and we expect all applicants to share this commitment. All successful candidates will undergo a thorough recruitment process and must obtain satisfactory pre-employment clearances before commencing employment, including satisfactoryVetting or DBS checks, references, and a medical assessment, including absence history. Adherence to our safeguarding policies and procedures is essential.
Ready to Apply?
As part of our selection process, we’ll assess your skills and experience against the requirements of the role. We therefore encourage you totake your time to tailor your application, ensuring your responses align with the job advert and role profile.
Interviews are provisionally scheduled to take place: Tuesday 28 and Wednesday 29 October 2025
We look forward to receiving your online application!
Customer Service Officer – Current & Future Opportunities in Scarborough employer: North Yorkshire Police
North Yorkshire Police is an exceptional employer, offering a meaningful and impactful career as a Customer Service Officer at the heart of local policing. With a strong commitment to employee wellbeing, professional growth, and inclusivity, we provide a supportive environment where diverse perspectives are valued. Our comprehensive benefits package, including a secure pension scheme, generous annual leave, and health and wellbeing services, ensures that our staff can thrive both personally and professionally while serving the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer – Current & Future Opportunities in Scarborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at North Yorkshire Police. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like North Yorkshire Police before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Officer – Current & Future Opportunities in Scarborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to North Yorkshire Police:Your cover letter is your chance to shine! Tell us why you want to work at North Yorkshire Police specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at North Yorkshire Police!
How to prepare for a job interview at North Yorkshire Police
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
