At a Glance
- Tasks: Supervise Pullman dining service and lead a team to deliver exceptional experiences.
- Company: Join the North Yorkshire Moors Railway, a charity preserving heritage and inspiring generations.
- Benefits: Enjoy free travel, discounts, and complimentary tickets while working in a unique setting.
- Other info: Own transport required; dynamic environment with opportunities for personal growth.
- Why this job: Be part of a passionate team creating memorable fine-dining experiences on heritage trains.
- Qualifications: 2 years in a customer-facing supervisory role with strong communication and organisational skills.
The predicted salary is between 25000 - 30000 £ per year.
This role offers an exciting opportunity to combine hospitality expertise with technical knowledge in a unique setting, ensuring memorable experiences for all guests while maintaining operational excellence. The North Yorkshire Moors Railway (NYMR) is one of the world's greatest heritage railways, operating 24 miles of track through the stunning North York Moors National Park. As a registered charity, our mission is to inspire all generations by preserving our rich industrial, cultural and natural heritage. We are looking for talented individuals who share our passion and want to be part of something truly special.
Responsibilities
- Supervise the day-to-day delivery of our Pullman dining service.
- Lead and support a team of stewards and volunteers to provide exceptional, silver-service standards.
- Coordinate an efficient meal service between the kitchen and dining carriages to fit our journey times.
- Help manage stock, cash handling and onboard standards.
- Support the delivery of charters.
- Depute for the Pullman Team Leader when required.
- Own transport is essential due to the location at Grosmont (YO22 5QE).
Qualifications
- Minimum 2 years’ experience in a customer-facing supervisory role.
- Strong communication and interpersonal skills.
- Excellent customer service and people management skills.
- Good organisational skills and the ability to meet deadlines under pressure.
- Current Level 2 Food Hygiene Certificate.
- Confident in cash handling.
- Experience working at a supervisor level in a hospitality or catering environment.
- Experience working in a fine dining restaurant environment.
- Interest in working in a small, friendly Pullman Dining Team and delivering a memorable fine-dining silver service experience aboard our heritage trains.
Benefits
- Free membership of the Health Assured Employee Assistance Programme (EAP).
- 12 complimentary tickets per year between 1st March & 28th February.
- Spouse Travel Pass.
- Free travel on NYMR services.
- 30% discount in our catering outlets.
- 10% discount in our retail outlets.
- Eligibility to apply for a Rail Staff Leisure Card on the National Rail Network, giving up to a 75% discount on some fares.
Pullman Dining Train Supervisor employer: North Yorkshire Moors Railway
The North Yorkshire Moors Railway (NYMR) is an exceptional employer, offering a unique opportunity to work in a stunning heritage setting while delivering memorable dining experiences. With a strong focus on employee well-being, NYMR provides benefits such as free travel, discounts, and access to an Employee Assistance Programme, fostering a supportive and friendly work culture. Join us to be part of a passionate team dedicated to preserving our rich heritage and inspiring future generations.
Contact Details:
North Yorkshire Moors Railway Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Pullman Dining Train Supervisor
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like North Yorkshire Moors Railway. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to North Yorkshire Moors Railway
Don't be shy about reaching out to North Yorkshire Moors Railway directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Pullman Dining Train Supervisor
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about North Yorkshire Moors Railway and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at North Yorkshire Moors Railway
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
