At a Glance
- Tasks: Deliver top-notch customer service and keep our trains clean and welcoming.
- Company: Join the North Yorkshire Moors Railway, a charity dedicated to preserving heritage.
- Benefits: Enjoy 22 days annual leave, free travel, and discounts at our shops.
- Other info: Flexible hours with opportunities for personal growth in a unique environment.
- Why this job: Be part of an iconic railway experience and make lasting memories.
- Qualifications: Must be over 18, numerically literate, and have great communication skills.
The predicted salary is between 12 - 15 £ per hour.
The North Yorkshire Moors Railway (NYMR) is one of the world's greatest heritage railways, operating 24 miles of track through the stunning North York Moors National Park. As a registered charity, our mission is to inspire all generations by preserving our rich industrial, cultural and natural heritage. We are looking for talented individuals who share our passion and want to be part of something truly special.
Responsibilities
- Deliver exceptional customer service, serving customers and passengers refreshments onboard the train services.
- Maintain the cleanliness of all areas.
- Be aware of good Health & Safety compliance requirements and working practices.
- Clear tables and keep carriages clean during services.
- Ensure the trolley / buffet cars are stocked up at the end of the day ready for the following service.
- Responsible for handling money and completing weekly takings sheets.
- Record all complimentary drinks.
- Assist with deliveries, stock control and ordering when necessary.
Qualifications
- Numerically Literate
- Over 18 - due to the selling of alcohol
- Excellent customer and communication skills
Benefits
- 22 days annual leave per year - pro rata for part-time/part-year
- Access to an Employee Assistance Programme for you and your immediate family
- Free standard travel on NYMR
- Discounts in NYMR shops and tearooms
- Free Car Parking at NYMR car parks whilst you are on duty
Onboard Stewards - Seasonal in Pickering employer: North Yorkshire Moors Railway
The North Yorkshire Moors Railway is an exceptional employer, offering a unique opportunity to work in a stunning natural environment while contributing to the preservation of heritage. With a strong focus on employee well-being, we provide generous annual leave, free travel, and discounts, fostering a supportive work culture that values teamwork and personal growth. Join us in delivering outstanding customer service and be part of a passionate community dedicated to inspiring future generations.
Contact Details:
North Yorkshire Moors Railway Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Onboard Stewards - Seasonal in Pickering
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like North Yorkshire Moors Railway are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Onboard Stewards - Seasonal in Pickering
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at North Yorkshire Moors Railway.
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with North Yorkshire Moors Railway. Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at North Yorkshire Moors Railway
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
