At a Glance
- Tasks: Lead a retail team to achieve sales targets and enhance customer relationships.
- Company: Join Saint Michael's Charity Shops, a people-first organisation with a supportive culture.
- Benefits: Enjoy flexible working, generous leave, and a 9% employer pension contribution.
- Other info: Opportunities for growth and a commitment to diversity and inclusion.
- Why this job: Make a real difference in the community while developing your career in retail.
- Qualifications: Experience in retail management and a passion for sustainable practices.
The predicted salary is between 27452 - 27452 £ per year.
Permanent Contract
Location: 107 Cold Bath Road, Harrogate, HG2 0NU
Hours: 37.5 hours 5 over 7 days
Salary: £27,452.76 per annum
Closing date: 5th July 2026
Brand: Saint Michael's Charity Shops
About the role
- Lead and inspire the retail team to achieve high performance and customer focus.
- Drive a top‑selling culture both in store and across online selling platforms, ensuring sales targets, budgets and key performance indicators are met.
- Create a positive shopping environment and enhance customer and donor relationships.
- Develop and deliver short and medium‑term shop plans, identifying opportunities to increase sales and improve efficiencies.
- Maximise the use of the EPOS and Gift Aid systems to support performance and customer insights.
- Oversee merchandising and presentation of donated stock, ensuring effective display of furniture, collectables, vintage items and clothing.
- Manage shop budgets, financial controls and performance reporting, proactively addressing any challenges.
- Recruit, support and develop staff and volunteers through induction, training, coaching and performance management.
About You
- Experience in charity, commercial or independent retail at Assistant Manager level or above.
- Proven track record of achieving targets and leading teams to success.
- Excellent communication skills, strong customer service and sales ability.
- Ability to identify opportunities to increase income, improve stock management and deliver cost efficiencies.
- Strong organisational and merchandising skills; knowledge of furniture, collectables, vintage items and clothing brands.
- Experience managing budgets and monitoring performance against KPIs, including sales analysis and average spend metrics.
- Understanding of working with volunteers and knowledge of Gift Aid processes.
- Passionate about sustainable retail, with energy, integrity and a positive approach.
- Capability to work in a fast‑paced, unpredictable environment and remain calm under pressure.
- Commitment to diversity and inclusion, building confidence in others and supporting an inclusive culture.
Benefits
- People‑first culture, blended with flexible and hybrid working where applicable.
- Well‑being and resilience support through a dedicated team.
- A supportive and caring environment with opportunities to grow, develop and progress, under a culture of lifelong learning.
- 9% employer pension contribution, enhanced family leave and pay, generous annual leave.
- Staff discount on the online shop and shopping and lifestyle discounts platform.
Employment Equality
We positively encourage applications from all members of the community, regardless of gender, race, faith, disability, age, or sexual orientation. We collect and monitor EDI data to ensure our policies promote equality. This information is used solely for diversity monitoring and is not visible to hiring managers.
Shop Manager in Harrogate employer: North Yorkshire Hospice Care
Saint Michael's Charity Shops is an exceptional employer, offering a people-first culture that prioritises well-being and resilience support. Located in the vibrant community of Harrogate, employees benefit from flexible working arrangements, generous annual leave, and a commitment to lifelong learning and development. With a focus on diversity and inclusion, this role not only allows you to lead a passionate team but also provides opportunities for personal and professional growth in a supportive environment.
Contact Details:
North Yorkshire Hospice Care Recruitment Team
