eCommerce Assistant Manager in Harrogate

Permanent Contract

Location: House & Home, 196 Ripon Road, Harrogate, HG1 2BS

Hours: 37.5 hours over 5/7 days

Salary: £26,064.48 per annum

Closing date: 31st May 2026 (the advert may close early if we receive a sufficient number of suitable applications)

Brand: Saint Michael's Charity Shops

We are an independent charity powered by local communities. Every day we help improve quality of life for people living with terminal illness, bereavement and mental health concerns, because our belief is that no one should suffer. Our incredible teams work together to make this happen.

About the role

We’re looking for a proactive and creative eCommerce Assistant Manager to help grow our charity’s online retail income. Based at our House & Home store in Harrogate, you’ll support the day‑to‑day running of our online sales operation, primarily through eBay, while helping to develop new digital sales channels and opportunities.

Key responsibilities

• You’ll manage listings, sales, dispatch and customer service to ensure a high‑quality online shopping experience, while working to agreed targets for listings, conversion and income growth.
• Alongside this, you’ll help identify and test new marketplaces such as Vinted, Depop and Facebook Marketplace to expand our reach.
• You’ll play a key role in sourcing stock by building relationships with donors, corporate partners and suppliers, and work closely with the wider retail team to identify high‑value items for online sale.
• You’ll also recruit, train and support eCommerce volunteers, ensuring a positive and productive environment.
• Working collaboratively with marketing colleagues, you’ll help deliver engaging product promotions and campaigns, while producing performance reports and insights to support trading decisions.
• You’ll also ensure compliance with online selling regulations, GDPR and charity retail standards, and maintain high standards across the eCommerce workspace.
• You will deputise for senior retail managers when required, ensuring smooth operational continuity across the store and online function.

About you

• You’ll bring experience in online sales or eCommerce operations, ideally including platforms such as eBay, with a strong understanding of product listings, customer service and digital trading.
• Analytical and detail‑focused, you’re confident working with sales data and turning insights into practical actions that improve performance.
• You have a strong interest in sustainable or preloved retail — whether fashion, interiors or homeware — and enjoy working in a fast‑paced, commercially driven environment.
• Organised and adaptable, you can manage competing priorities while maintaining high standards across listings, presentation and fulfilment.
• You’re confident leading and supporting volunteers, with excellent communication and interpersonal skills, and you lead by example with a positive, hands‑on approach.
• Creative and motivated, you bring ideas to improve sales performance and enhance the customer experience.
• With strong initiative and a collaborative mindset, you’re comfortable working across teams and supporting wider retail activity when needed.
• You are also willing to manage the physical aspects of the role and travel between sites when required.
• Above all, you’re a values‑driven team player who is committed to inclusion, safeguarding and delivering excellent standards in everything you do.

Benefits

• We put people first in all that we do, which includes our own team.
• Wellbeing and resilience support with a dedicated team by your side.
• Flexible and hybrid working for many roles.
• A supportive and caring environment.
• Opportunities to grow, develop and progress, with culture of lifelong learning.
• Benefits include 9% employer pension contribution, enhanced family leave and pay, generous annual leave, staff discount on our online shop, shopping and lifestyle discounts platform.

Equal Opportunities

We are an equal opportunities employer and encourage applications from all backgrounds, regardless of gender, race, religion, disability, age or sexual orientation. We believe in safeguarding and do not discriminate against applicants with convictions or cautions. Successful candidates will undergo DBS clearance and other required checks before appointment. Applicants requiring sponsorship to work in the UK will not be considered at this time.