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For Companies At a Glance
- Tasks: Lead communications and support for highways, engaging with the community and stakeholders.
- Company: Join North Yorkshire Council, committed to sustainable growth and thriving communities.
- Benefits: Enjoy a local government pension, salary sacrifice schemes, and employee discounts.
- Why this job: Make a real difference in your community while developing your communication skills.
- Qualifications: Strong communicator with experience in customer-focused environments and administrative skills.
- Other info: Flexible working options and opportunities for professional growth await you!
The predicted salary is between 30000 - 40000 £ per year.
Are you a strong communicator with an interest in Highways? If so, this role may be for you! We are looking for a Highways Customer Communications Officer to join our team in Skipton (Area 5) and Kirby Misperton (Area 4).
The Service
With over 9,000 km in length and 1,497 bridges, North Yorkshire has one of the longest road and bridge networks of any highway authority in the country. Our highway infrastructure is therefore paramount to our success. Our ambition is to ensure that North Yorkshire is a place with a strong economy and a commitment to sustainable growth that enables our residents and visitors to fulfil their ambitions and aspirations. We want North Yorkshire to be a thriving county which adapts to a changing world and remains a special place for everyone to live, work and visit. Delivering the right transport infrastructure is critical to achieving our ambition, and that’s where you come in.
The Role
As our Communications Officer, you will take a lead role in all tasks related to communication and the political process. You will spend time in the Skipton and Kirby Misperton offices undertaking the following duties:
- Providing advice, guidance, and support in response to telephone queries, including those from Members.
- Briefing the Area Manager and Area Management Team as appropriate on relevant matters.
- Managing routine and non-routine correspondence on behalf of the Area Manager/Area Management Team.
- Collating and coordinating information, conducting research and analysis on a range of issues and casework.
- Leading on specific matters at an appropriate level and preparing comprehensive reports.
- Representing the Service at Corporate and Directorate Communications Meetings and taking a lead role in implementing actions arising from those meetings.
- Establishing effective communication with colleagues, external agencies, and Authority partners.
- Maintaining regular contact with the local Area Business Support Team regarding correspondence, filing systems, and Area Office commitments.
The nature of this role does allow a degree of flexibility with regard to home working, but the needs of the service may require some concentrated periods of office working. Also, some evening and weekend working will occasionally be required.
Skills and Experience
This role is ideal for someone who thrives in a customer-focused environment, brings strong administrative and communication skills, and is ready to grow professionally.
- Have experience working in a busy, high-performing, customer-oriented setting.
- Have a solid understanding of administrative policies and procedures.
- Have a proven ability to stay productive under pressure.
- Be skilled in influencing, persuading, and negotiating in various situations.
- Have experience in highway design and public engagement.
- Possess strong written and verbal communications skills.
- Be willing to travel across the county.
What can we offer you?
In addition to your salary, North Yorkshire Council offer a range of great benefits to help you financially and make life a bit easier.
Benefits
- A local government pension scheme with 18.1% employer contribution
- Salary sacrifice schemes
- Employee discount benefits including shopping, supermarkets, gym discounts and more!
- Travel loans
- Health Assured – confidential help and support for your wellbeing
Contact
For further information about the role please contact Richard Marr on 07730 498831.
Highways Customer Communications Officer in Skipton employer: North Yorkshire Council
Contact Detail:
North Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Highways Customer Communications Officer in Skipton
✨Tip Number 1
Network like a pro! Reach out to people in the highways sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its projects. Familiarise yourself with North Yorkshire's highway infrastructure and think about how your skills can contribute to their goals. Show them you're not just another candidate; you're genuinely interested!
✨Tip Number 3
Practice your communication skills! As a Highways Customer Communications Officer, you'll need to convey information clearly and effectively. Role-play common interview questions with a friend or family member to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the success of North Yorkshire's highways.
We think you need these skills to ace Highways Customer Communications Officer in Skipton
Some tips for your application 🫡
Show Off Your Communication Skills: As a Highways Customer Communications Officer, your ability to communicate effectively is key. Make sure your application highlights your strong written and verbal communication skills. Use clear, concise language and avoid jargon to demonstrate your ability to convey information simply.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the role. Mention your experience in customer-focused environments and how it relates to the responsibilities outlined in the job description.
Highlight Relevant Experience: Make sure to showcase any relevant experience you have in highway design, public engagement, or administrative roles. This will help us see how you can hit the ground running in this position. Use examples that demonstrate your ability to manage correspondence and conduct research.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at North Yorkshire Council
✨Know Your Highways
Make sure you brush up on your knowledge of the highways and transport infrastructure in North Yorkshire. Familiarise yourself with recent projects, challenges, and successes in the area. This will show your genuine interest and help you engage in meaningful conversations during the interview.
✨Showcase Your Communication Skills
As a Communications Officer, your ability to communicate effectively is key. Prepare examples of how you've successfully handled customer queries or managed correspondence in previous roles. Be ready to demonstrate your verbal and written communication skills through clear and concise answers.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific situations where you had to influence or negotiate outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your achievements.
✨Understand the Role's Flexibility
Since the role allows for some home working, be prepared to discuss how you manage your time and productivity in a flexible work environment. Share any experiences you have with remote work and how you maintain effective communication with your team, especially during busy periods.