At a Glance
- Tasks: Be the friendly face of customer service, handling enquiries via phone, email, and social media.
- Company: Join a supportive council team making a real difference in North Yorkshire communities.
- Benefits: Enjoy discounts, health support, and a solid pension plan for your future.
- Other info: Flexible hybrid working after training, with opportunities for career progression.
- Why this job: Every day is different, and you’ll help people while growing your skills.
- Qualifications: Passion for customer service, great communication skills, and some experience in a customer-focused role.
The predicted salary is between 24000 - 28000 € per year.
As a Customer Service Officer, you will be the first point of contact for all enquiries. Customers have the ability to contact the council via telephone, email, webchat or social media and also face to face, and your job will be to provide a quality response via all of these channels, for a range of different service areas. You will be responsible for receiving and processing all enquiries in line with local and central government requirements. The role is exciting and varied where no two days will be the same. Our team not only responds to general enquiries but also deals with some very specialist areas of work.
To enhance your skills and ensure you are well equipped to deal with the large variety of queries that you will face, we offer superb training opportunities and strongly encourage career progression into the specific areas in which we service. This role is pivotal to the success of our organisation and is an extremely rewarding position where you can make a real difference within the communities across North Yorkshire.
Please note that candidates must be fully flexible to work Monday‑Friday, between the hours of 8.30‑5:30, on a rota basis. The role offers the opportunity to work in a hybrid way after training is complete, with the expectation to be in the office at least 2 days a week.
What you will bring…
- Enthusiastic individuals that have a passion for providing an outstanding level of customer service to our communities and customers.
- Excellent communication skills and a passion for providing outstanding levels of customer service.
- Someone who can use innovative thinking to come up with timely solutions to problems.
- Experience working in a customer‑focussed environment, ideally within a call centre setting.
- IT competency with experience using customer databases, internet applications and Microsoft Office.
- Ability to effectively communicate verbally and in writing with customers using voice, email and web chat as well as interacting with customers in a face‑to‑face setting.
- Be an innovative thinker and have a proactive approach to solving any issues that may arise.
- Have a full clean driving licence as travel to other offices in North Yorkshire may be required.
Benefits
- Access to the Everybody Benefits scheme such as shopping discounts and home technology salary sacrifice schemes.
- Financial well‑being and health assured – support through the employee assistance programme for your health and wellbeing.
- Access to the local government pension scheme – a generous plan for your retirement with the option to increase your monthly contribution if you so wish.
Customer Service Officer in Selby employer: North Yorkshire Council
As a Customer Service Officer with our council, you will join a supportive and dynamic team dedicated to making a positive impact in the North Yorkshire community. We pride ourselves on offering exceptional training and career progression opportunities, ensuring that you are well-equipped to handle a diverse range of enquiries while enjoying a flexible hybrid working model. With access to generous benefits, including a local government pension scheme and employee assistance programmes, we foster a work culture that prioritises your well-being and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Officer in Selby
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers through various channels, try role-playing different scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Officer in Selby
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! Share specific examples of how you've gone above and beyond to help customers in the past. We love seeing candidates who genuinely care about making a difference.
Tailor Your Application:Make sure to customise your application to highlight the skills and experiences that match the job description. Use keywords from the listing, like 'excellent communication skills' and 'innovative thinking', to show us you're the perfect fit for the role.
Be Clear and Concise:Keep your writing clear and to the point. Avoid jargon and long-winded sentences. We appreciate straightforward communication, so make it easy for us to see why you’d be a great addition to our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at North Yorkshire Council
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes for great customer interactions, especially in a council setting. Be ready to share examples of how you've handled enquiries in the past, showcasing your communication skills and problem-solving abilities.
✨Familiarise Yourself with the Role
Dive deep into the job description and understand the various channels through which customers will contact the council. Prepare to discuss how you would handle enquiries via telephone, email, webchat, and face-to-face interactions. This shows that you're proactive and ready to tackle the diverse nature of the role.
✨Showcase Your Innovative Thinking
Think of specific instances where you've used innovative solutions to resolve customer issues. Be prepared to discuss these examples during the interview, as this role values creative problem-solving. Highlighting your ability to think outside the box will set you apart from other candidates.
✨Demonstrate Flexibility and Team Spirit
Since the role requires flexibility in working hours and a team-oriented approach, be ready to discuss your availability and how you work well within a team. Share experiences where you've collaborated with others to achieve a common goal, emphasising your commitment to providing outstanding service.
