At a Glance
- Tasks: Maximise revenue through accurate billing and collection of Council Tax and Business Improvement District levies.
- Company: Join a supportive local government team making a real difference in the community.
- Benefits: Enjoy a generous pension scheme, employee discounts, and health support for your wellbeing.
- Other info: Great opportunity for career growth in a dynamic and rewarding environment.
- Why this job: Be part of a vital service that funds essential local projects and services.
- Qualifications: Strong customer service skills and ability to handle sensitive information with professionalism.
The predicted salary is between 30000 - 40000 € per year.
The Revenues service has a clear purpose to deliver the billing, collection and recovery of Council Tax, Business Rates and Business Improvement District (BID) levies within the North Yorkshire area.
As a Revenues Officer specialising in Business Improvement District levies you will assist in maximising the revenue generated from the accurate billing and collection of BIDS, Business Rates and Council Tax. You would be expected to engage with customers and service users on a regular basis, understand and correctly interpret policies, procedures and legislation and be able to identify the needs/requirements of customers which could be of a sensitive or complex nature.
Duties and responsibilities:
- Effectively manage customer enquiries. These could be face to face, over the telephone or through written correspondence.
- Maintain and update customer records to allow the accurate billing and collection of charges.
- Assist with the discovery of new properties and changes to existing hereditaments to accurately maintain an up‑to‑date database of properties and liable parties. This may require working closely with the Valuation Office Agency to resolve discrepancies and ensure valuation lists are correct.
- Understand the legislation, policies and procedures relevant to the Revenues service and each BID to ensure accurate information is given to customers.
- Negotiate realistic and sustainable payment arrangements based on individual circumstances.
- Manage your individual workload, ensuring key performance indicators & service targets regarding customer service, accuracy and collection rates are met.
What you will bring:
If you’re organised, resilient and passionate about delivering fair and effective revenue services, we’d love to hear from you. Key skills to be successful in this role include:
- Excellent customer service skills
- Ability to deal appropriately with sensitive and confidential data
- Demonstrated experience of being able to learn, apply and communicate effectively rules and procedures of a similar nature in another setting.
- Able to work under pressure whilst maintaining a high level of accuracy & thoroughness
- Experience using IT systems, including specialist software, document imaging, telephony systems, Excel and Word.
- The ability to work independently, prioritise effectively and handle sensitive situations with professionalism and empathy.
Why Work for us:
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier. These include:
- A local government pension scheme with 18.1% employer contribution
- Salary sacrifice schemes
- Employee discount benefits including shopping, supermarkets, gym discounts and more!
- Travel loans
- Health Assured – confidential help and support for your wellbeing
You’ll be part of a supportive team delivering an essential public service, where your work directly contributes to funding vital local services.
Contact: For more information, or an informal chat about the role, please contact Joanne.deighton@northyorks.gov.uk (Business Rates & Valuation Manager) or heather.veitch@northyorks.gov.uk (Business Rates & Valuation Team Leader)
Key Dates: Closing date: 7th June 2026
Revenues Business Improvement District Officer in Scarborough employer: North Yorkshire Council
Join a dedicated team within the North Yorkshire area, where your role as a Revenues Business Improvement District Officer will not only enhance your professional skills but also contribute to the community by ensuring effective revenue collection for essential local services. We pride ourselves on a supportive work culture that values employee wellbeing, offering a comprehensive benefits package including a generous pension scheme, salary sacrifice options, and health support, all aimed at fostering both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Revenues Business Improvement District Officer in Scarborough
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their mission, especially around customer service and revenue management. We want to see your passion shine through!
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience with sensitive data and customer interactions, as these are key in the Revenues Officer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Revenues Business Improvement District Officer in Scarborough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Revenues Business Improvement District Officer. We want to see how you can contribute to our mission in North Yorkshire!
Show Off Your Customer Service Skills:Since this role involves engaging with customers regularly, don’t forget to showcase your excellent customer service skills. Share examples of how you've handled sensitive situations or complex enquiries in the past.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details about the role!
How to prepare for a job interview at North Yorkshire Council
✨Know Your Stuff
Make sure you understand the key responsibilities of a Revenues Officer, especially around Business Improvement District levies. Brush up on relevant legislation and policies so you can confidently discuss how they apply to customer interactions.
✨Show Off Your Customer Service Skills
Prepare examples of how you've effectively managed customer enquiries in the past. Think about situations where you dealt with sensitive information or complex issues, and be ready to explain how you handled them with professionalism and empathy.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you prioritise your workload and manage your time effectively. Share specific strategies you use to stay organised, especially when working under pressure to meet key performance indicators.
✨Familiarise Yourself with IT Systems
Since this role involves using various IT systems, make sure you can discuss your experience with software like Excel and any specialist tools relevant to revenue services. If you’ve used document imaging or telephony systems, highlight that too!
