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For Companies At a Glance
- Tasks: Drive service improvement and deliver meaningful change in housing services.
- Company: Join a forward-thinking team at North Yorkshire Council.
- Benefits: Enjoy 28-34 days holiday, a generous pension, and fitness discounts.
- Why this job: Make a real difference in your community while shaping the future of housing services.
- Qualifications: Experience in service improvement and strong communication skills required.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 34434 - 38220 ÂŁ per year.
Salary: ÂŁ34,434 to ÂŁ38,220 per annum
Grade: I
Contract: Permanent
Hours: Full time
Location: Richmond, North Yorkshire
Are you passionate about driving service improvement and delivering meaningful change? Do you want to be part of a team that shares your commitment to transforming services and making a real difference for our customers?
The Service
We have an ambitious Housing Improvement Plan, which will deliver significant changes over the coming years. To support this, we’re expanding our Service Improvement Team and are looking for Service Improvement Officers with expertise in continuous improvement and business analysis.
The Role
This is a fantastic opportunity to:
- Shape the future of our Housing Service through innovative solutions.
- Collaborate with a dedicated team focused on delivering high-quality outcomes.
- Drive positive change that improves services for our communities.
If you’re motivated by making things better and have the skills to turn ideas into action, we’d love to hear from you.
Skills and Experience
We are looking for candidates with the following skills and experience:
- Experience in service improvement, compliance, or housing services.
- Strong communication and stakeholder engagement skills.
- Ability to analyse data and drive continuous improvement.
- Competent in data manipulation and reporting.
- Organised, proactive, and confident in managing change projects.
Working for us
When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position.
Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays.
Pension: save for your retirement with our generous local government pension scheme.
Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save ÂŁÂŁÂŁ.
Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers. Plus, lots more…
Contact and apply
To learn more about this exciting opportunity, please contact Victoria Young at Victoria.Young@northyorks.gov.uk. To apply, simply click on the “Apply Now” button. Please upload your CV (ensure personal details are removed) and submit your application by midnight on Sunday 11th January 2026.
Key Dates
Closing Date: 11th January 2026
Interview date: Week commencing 19th January
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies. We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children and young people. We expect all staff and volunteers to share this commitment. North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.
Service Improvement Officer in Richmond employer: North Yorkshire Council
Contact Detail:
North Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Improvement Officer in Richmond
✨Tip Number 1
Network like a pro! Reach out to people in the housing improvement sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its recent projects. Show them you’re not just another candidate; you’re genuinely interested in their mission to improve services for the community.
✨Tip Number 3
Practice your communication skills! Since strong stakeholder engagement is key, try role-playing interview scenarios with a friend. This will help you articulate your ideas clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and making a difference in service improvement.
We think you need these skills to ace Service Improvement Officer in Richmond
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your service improvement and data analysis expertise to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about driving service improvement. Share specific examples of how you've made a difference in previous roles to grab our attention!
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your strengths.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at North Yorkshire Council
✨Know Your Stuff
Before the interview, dive deep into the Housing Improvement Plan and understand its goals. Familiarise yourself with the key challenges in service improvement and think about how your experience aligns with their needs. This will show that you're genuinely interested and prepared.
✨Showcase Your Skills
Be ready to discuss specific examples of how you've driven service improvements in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate your skills in data analysis and stakeholder engagement.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This could be about the team's current projects or how they measure success in service improvement. It shows that you're engaged and thinking critically about the role.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The team is looking for someone who fits well with their culture, so being authentic can make a big difference. Show your passion for making a positive impact in the community!
