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- Tasks: Support environmental health services and provide excellent customer care in a busy frontline role.
- Company: Join a dedicated team enhancing health and safety in North Yorkshire.
- Benefits: Enjoy 28-34 days holiday, fitness discounts, and salary sacrifice schemes.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong ICT skills, good literacy, and numeracy; training provided.
- Other info: Full-time office-based role with opportunities for career growth.
The predicted salary is between 30000 - 42000 £ per year.
Would you like to be part of a service which protects and enhances the health, safety and wellbeing of residents and visitors of North Yorkshire County? Are you ready to work in a busy front-line service and provide high quality customer care? We are currently looking for Regulatory Support Officers to join our Regulatory Support Team within Regulatory Services, specifically, the Environmental Health and Environmental Enforcement functions.
Our Service Environmental Health functions are delivered by two service areas, Environmental Protection and Farming, Food and Health. Environmental Protection is responsible for the investigation of statutory nuisance complaints, public health matters such as pest and drainage issues and public health funerals: the enforcement of private water supply legislation and the licensing and enforcement of standards at caravan sites. The service is also responsible for monitoring air quality, the inspection and permitting of industrial and commercial processes and the enforcement of the contaminated land regime. The Farming, Food and Health Services includes the enforcement of food hygiene and workplace health and safety legislation, infectious disease control and the registration of cosmetic procedures. Both services respond to Planning, Licensing and Safety Advisory Group consultations.
The Regulatory Support Team provides a hub for the Environmental Health and Environmental Enforcement services, providing a vital front line operational role dealing with a range of contacts from members of the public, other local authorities, agencies, government departments and professional bodies.
As a Regulatory Support Officer, you will:
- Provide a specialist technical, operational and some administrative support to the services in a busy and varied environment.
- Be an initial point of contact within the service for customers, triaging and dealing with complaints.
- Undertake some operational/field work both independently and assisting other officers in the service, for example managing low-level cases, installation and retrieval of noise equipment, collection of pool samples and the collection and distribution of the network of diffusion tubes.
What you will bring:
- Strong ICT and communication skills.
- Experience in use of Microsoft products.
- Good literacy and numeracy skills.
- High level of organisation, accuracy, and attention to detail with the ability to prioritise workload independently.
- Knowledge of data protection and the need to maintain confidentiality when working with personal information.
Although knowledge of Environmental Health and/or delivery enforcement services in a local authority setting is very welcome, training will be provided. Training will take place predominantly in Northallerton. You must hold a current driving licence as there will be the need to travel to various locations but will primarily be based at either Selby, Harrogate, Northallerton or Richmond offices in North Yorkshire. This is not a home working role, and it is expected that successful candidates will attend their office base on a full-time basis.
When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 34 days per year after 5 years continuous service, plus public holidays. Up to 10 days extra leave can be purchased at any time. Extended unpaid leave is available for career breaks subject to business needs.
Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££. Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers. If you are looking for salary sacrifice schemes such as: Car scheme, Salary Finance, Cycle to work, Technology you can spread the cost from your monthly salary. Plus, lots more…
For an informal discussion or for further information please contact Lindsey Thompson, Regulatory Support Team Leader on 01609 767 253. To apply please click the Apply Now link below.
Regulatory Support Officer in Richmond employer: North Yorkshire Council
Contact Detail:
North Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Regulatory Support Officer in Richmond
✨Tip Number 1
Get to know the company! Research North Yorkshire County and its values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their mission to enhance health and safety.
✨Tip Number 2
Practice your communication skills! As a Regulatory Support Officer, you'll be the first point of contact for customers. Role-play common scenarios with friends or family to boost your confidence and ensure you can handle complaints effectively.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to environmental health. This could give you insider knowledge and even a foot in the door when applying through our website.
✨Tip Number 4
Be ready for fieldwork! Brush up on your organisational skills and prepare for hands-on tasks. Show that you're adaptable and willing to get stuck in, whether it's managing cases or collecting samples.
We think you need these skills to ace Regulatory Support Officer in Richmond
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Regulatory Support Officer. We want to see how you can contribute to our mission of protecting health and safety in North Yorkshire!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application to show us you can handle inquiries effectively.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks efficiently. In your application, mention any experiences where you’ve successfully managed your workload and maintained attention to detail.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our Regulatory Support Team.
How to prepare for a job interview at North Yorkshire Council
✨Know Your Stuff
Familiarise yourself with the key responsibilities of a Regulatory Support Officer. Understand the basics of Environmental Health and Enforcement services, as well as the specific functions mentioned in the job description. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Skills
Highlight your strong ICT and communication skills during the interview. Be ready to discuss your experience with Microsoft products and how you've used them in previous roles. Prepare examples that demonstrate your organisational skills and attention to detail, as these are crucial for managing complaints and operational tasks.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about how you would handle various situations, such as dealing with a public health complaint or managing low-level cases. Practising these scenarios can help you articulate your thought process clearly during the interview.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or specific challenges the Regulatory Support Team faces. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.