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- Tasks: Support the Housing Standards Team with customer enquiries and project delivery.
- Company: Join North Yorkshire Council, a unified authority with a strong reputation.
- Benefits: Enjoy 28-34 days holiday, a generous pension scheme, and fitness discounts.
- Why this job: Make a real difference in providing quality homes for the community.
- Qualifications: Strong communication skills and a passion for teamwork.
- Other info: Thriving career opportunities in a stunning natural environment.
The predicted salary is between 28800 - 48000 £ per year.
Overview
The Housing Standards team are responsible for ensuring the Councils social housing portfolio of circa 8,500 dwellings is maintained to meet all current statutory, regulatory, and legislative standards. We are recruiting Operational Support staff within our growing Housing Standards Team. It is an exciting time to join North Yorkshire council, in April 2023 8 former smaller councils unified, offering increasing opportunities within the service. The Housing Standards Team have a strong reputation and can offer a career where you are truly supported to develop your skills and flourish with the support of colleagues.
Our Service
The purpose of our Service is to provide quality, affordable, healthy, and sustainable homes that meet the present and future needs of all our tenants. The Housing Standards team is made up of five closely linked areas of housing expertise i.e., construction, repairs, improvements, contract management and safety. Each team consists of suitably qualified, skilled, and experienced trade operatives, surveyors, or contract supervisors.
As an Operational Support Officer, you will be allocated work within the repairs, improvements and/or construction teams and will be monitored by a Team Leader. The core focus of the post is
- To be the principal point of contact for enquiries from customer enquiries
- Offer support to operational staff within the Housing Standards Team
- Communicating with external contractors
- Collaborative work with internal teams to support the effective delivery of projects.
Working for us
When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) after 5 years of continuous service, plus public holidays.
Pension: save for your retirement with our generous local government pension scheme with a 22.6% contribution.
Fitness & Rewards: Fitness discounts with various Gyms across the county. Stay on top of your game and save £££.
Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers. Plus lots more…
You can find more information on the range of benefits we offer on our total rewards page.
Why work for us
We are a strong performing authority, with supportive management, and talented teams providing the platform to have a fulfilling and successful career in a truly stunning place. We pride ourselves on being an employer of choice, offering a range of training and development opportunities and career progression allowing you to manage your own development journey and empowering you to control your career. Your career can change with your life here in North Yorkshire.
Living and working in North Yorkshire
North Yorkshire is a thriving county that adapts to a changing world and remains a special place to live and work. North Yorkshire\’s natural beauty is captured in its three areas of Outstanding Natural Parks, National Nature Reserves, stunning coastlines, scenic rural villages, vibrant cities, and market towns. North Yorkshire really is a beautiful, thriving, and special place to live and work, rich in heritage and culture. From its lively cities to pretty villages, rolling countryside and grand coastline, Yorkshire has so much to offer including great employment opportunities for your family members, along with a higher proportion of schools which are good or outstanding compared to national figures. You can find out more about what North Yorkshire has to offer on the No place like North Yorkshire website.
Contact Makaela Rolph, Operational Support Team Leader for further information on 01609 535965 or makaela.rolph2@northyorks.gov.uk.
Key Documents
Job Description
To apply please click the Apply Now link below.
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Operational Support Officer employer: North Yorkshire Council
Contact Detail:
North Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operational Support Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at North Yorkshire Council on LinkedIn or through local events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the Housing Standards Team. Understand their projects and challenges, so you can show how your skills fit right in. We want to see your enthusiasm for making a difference!
✨Tip Number 3
Practice your communication skills! As an Operational Support Officer, you'll be the go-to person for enquiries. Role-play with a friend to nail down how you’d handle different scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the details about our amazing benefits and opportunities there!
We think you need these skills to ace Operational Support Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Officer. We want to see how you can contribute to our Housing Standards Team, so don’t hold back on showcasing your relevant expertise!
Show Your Enthusiasm: Let your passion for providing quality housing shine through in your application. We love candidates who are excited about making a difference in the community, so share why you’re keen to join us at North Yorkshire Council!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details directly and can process your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at North Yorkshire Council
✨Know Your Stuff
Make sure you understand the role of an Operational Support Officer and the Housing Standards Team. Familiarise yourself with the key responsibilities, such as supporting operational staff and communicating with external contractors. This will show that you're genuinely interested in the position and ready to contribute.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your skills in customer service, teamwork, and project support. Think about specific situations where you've successfully collaborated with others or resolved issues, as these are crucial for the role.
✨Ask Smart Questions
Come prepared with thoughtful questions about the team dynamics, ongoing projects, or the council's future plans. This not only demonstrates your enthusiasm but also helps you gauge if the role and environment are the right fit for you.
✨Be Yourself
While it's important to be professional, don't forget to let your personality shine through. The Housing Standards Team values collaboration and support, so showing your genuine self can help you connect with the interviewers and leave a lasting impression.
