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- Tasks: Provide excellent customer service in local authority licensing functions like Alcohol and Taxis.
- Company: Join North Yorkshire Council, dedicated to public safety and business support.
- Benefits: Enjoy 28-34 days holiday, a generous pension, and fitness discounts.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Strong communication skills and ability to understand regulations are essential.
- Other info: Flexible working arrangements available; travel between offices required.
The predicted salary is between 36000 - 60000 £ per year.
The Licensing Service carries out an important regulatory function, undertaking a range of duties to help ensure public safety and support businesses throughout the North Yorkshire Council area.
The role involves providing excellent customer service across the full range of local authority licensing functions, including Alcohol, Entertainment, Taxis, Animal Activities, and Gambling. This is a very varied and fast-paced role where full training and support will be provided. The team provides advice and guidance, processes applications within legal timeframes, carries out inspections, and investigates complaints. This involves working closely with various stakeholders, including internal and external partner organisations such as the Police, Fire Service, and local businesses.
Responsibilities
- Processing applications and producing licences within legislative timescales.
- Inputting and interrogating statistical data.
- Providing professional advice to licensing enquiries.
- Arranging and undertaking face-to-face appointments.
- Investigating complaints and responding to requests for service.
- Identifying service improvements.
- Liaising with internal and external agencies.
Requirements
- Direct experience of or the ability to understand and apply regulation, law, and public safety.
- Excellent communication skills.
- A professional, welcoming, and positive attitude.
- Ability to multi-task and manage a varied workload in a flexible environment.
- Strong organisational skills.
- Exceptional attention to detail.
- Ability to keep clear and accurate records.
- Good IT skills and experience in using Office applications, including Word, Excel, and Outlook.
Areas Covered
- Central: Selby, Ainsty, Harrogate, and Knaresborough
- Western: Skipton, Richmond, Northallerton, and Ripon
- Eastern: Scarborough, Whitby, Malton, and Thirsk
Working Arrangements
We are recruiting up to two Technical Licensing Officers and offer flexible working arrangements to suit different preferences and service needs. The role can be structured in one of the following ways:
- Full-time (37 hours/week) Temporary post based in Skipton expected until September 2026, covering maternity leave.
- Part-time post (22 hours/week) in Skipton until September 2026 (maternity cover), alongside a permanent part-time post (20 hours/week) based in Richmond or Northallerton.
Additional Information
Although primarily based in either Skipton, Northallerton or Richmond, you will need to travel between the offices within the area to provide demand-led support, attend meetings, and training. You will need a full driving licence.
What You Will Get in Return
When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position. Our holiday entitlement starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays. Pension: for your retirement with our generous local government pension scheme with an 18.5% contribution. Fitness & Rewards: Fitness discounts with various gyms across the county. Stay on top of your game and save money. Lifestyle Savings: explore a huge range of discounts to help you save money across hundreds of the UK’s favourite high-street and online retailers, plus lots more.
Contact and Apply
For an informal discussion regarding the role, please contact Emma Hayton, Senior Licensing Enforcement Officer on 01756 706343 or Tim Chadwick, Area Licensing Manager on 01756 706455. To apply please click the Apply Now link below.
Technical Licensing Officer in Northallerton employer: North Yorkshire Council
Contact Detail:
North Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Licensing Officer in Northallerton
✨Tip Number 1
Get to know the company and its values before your interview. Research North Yorkshire Council's licensing services and think about how your skills align with their mission. This will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the job.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past where you successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a fast-paced environment, which is crucial for the Technical Licensing Officer role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the position. And remember, apply through our website for the best chance at landing the job!
We think you need these skills to ace Technical Licensing Officer in Northallerton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Technical Licensing Officer. We want to see how you can contribute to our team and support public safety in North Yorkshire!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your ability to convey information clearly. Whether it’s in your cover letter or CV, let us know how you’ve successfully communicated with stakeholders in the past.
Attention to Detail is Crucial: We’re looking for someone who can keep clear and accurate records, so make sure your application is free from typos and errors. A well-organised application reflects your attention to detail, which is super important for this position!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our fantastic benefits!
How to prepare for a job interview at North Yorkshire Council
✨Know Your Regulations
Familiarise yourself with the relevant laws and regulations related to licensing, public safety, and customer service. This will not only show your understanding of the role but also demonstrate your commitment to ensuring compliance and safety.
✨Showcase Your Communication Skills
Prepare examples of how you've effectively communicated with various stakeholders in the past. Whether it's handling complaints or providing advice, being able to articulate your experiences will highlight your suitability for the role.
✨Demonstrate Organisational Skills
Think of specific instances where you successfully managed multiple tasks or projects simultaneously. Discussing your approach to prioritising and keeping accurate records will resonate well with the interviewers.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to licensing and customer service. Practise responding to scenarios where you need to investigate complaints or liaise with agencies, showcasing your problem-solving skills and adaptability.
