At a Glance
- Tasks: Lead and transform in-house repairs and maintenance services for 9,000 homes.
- Company: Join a forward-thinking local government housing service committed to excellence.
- Benefits: Enjoy a supportive environment, pension scheme, fitness discounts, and wellbeing support.
- Other info: Collaborative culture with opportunities for professional development and community engagement.
- Why this job: Make a real impact on housing services and drive positive change for tenants.
- Qualifications: Extensive experience in housing repairs and strong leadership skills required.
The predicted salary is between 60000 - 70000 £ per year.
We are seeking an exceptional and experienced leader to join our Housing service as Head of In-House Repairs and Maintenance. This is a pivotal senior role where you will work closely with the Assistant Director of Housing and wider leadership team to drive forward a significant service improvement and transformation programme. You will play a key part in shaping the future of our housing services following local government reorganisation, ensuring we deliver high-quality, customer-focused repairs and maintenance services across our housing stock.
Leading a large, geographically dispersed workforce of 140+ in-house trade colleagues, you will be responsible for delivering responsive repairs, planned maintenance and capital improvements to approximately 9,000 homes, including general needs, independent living and temporary accommodation. At the heart of this role is a commitment to putting tenants first - driving performance, learning from feedback and complaints, and embedding a culture of continuous improvement. This role will require travel across the county.
Key Responsibilities
- Strategic Leadership
- Provide strategic direction for in-house repairs and maintenance services
- Lead on the development and delivery of revenue and capital work programmes
- Support delivery of the council’s Housing Improvement Plan and asset strategies
- Contribute to wider housing strategy, transformation programmes and organisational priorities
- Deputise for the Assistant Director Housing as required
- Service Delivery
- Ensure high-quality, cost-effective responsive repairs and planned maintenance services
- Oversee delivery of key workstreams including:
- Responsive repairs (including out-of-hours)
- Planned maintenance programmes
- Empty homes refurbishment
- Decent Homes capital works
- Lead the delivery of adaptations to support vulnerable and disabled tenants
- Performance & Transformation
- Drive service improvement and performance management across all areas
- Embed a strong customer-focused, results-driven culture
- Lead change initiatives, including business case development for service improvements
- Use data, insight and customer feedback to improve outcomes
- People & Resource Management
- Lead, manage and develop a team of managers and technical specialists
- Ensure staff wellbeing, engagement and development
- Hold responsibility for significant revenue and capital budgets
- Ensure effective financial management and value for money
- Oversee health and safety compliance, including CDM regulations
- Partnerships & Stakeholder Engagement
- Build strong relationships with internal teams, partners and external stakeholders
- Work collaboratively across services to deliver integrated housing outcomes
- Represent the council at local, regional and national forums
About You
We are looking for a strategic, driven and collaborative leader with significant experience in housing repairs, maintenance or construction within a local government or similar environment.
Essential Skills and Experience
- Extensive knowledge of housing repairs, maintenance and construction
- Strong understanding of landlord compliance and regulatory requirements
- Proven experience of leading large, complex services and teams
- Demonstrable experience of managing significant budgets and resources
- Track record of driving service improvement and cultural change
- Strong leadership, communication and stakeholder management skills
- Experience of developing strategies, policies and service delivery models
Why Join Us?
- A supportive and collaborative teaching environment
- Pension Scheme: Teacher’s Pension Scheme
- Fitness Discounts: Discounted Gym memberships at various gyms across the county
- Lifestyle Savings: Enjoy a wide range of discounts at hundreds of popular high-street and online retailers
- And more: Additional wellbeing support, employee assistance, and development opportunities.
Apply Now
If you are a forward-thinking leader passionate about delivering excellent housing services and driving transformation, we would love to hear from you. For an information conversation about the role please contact Andrew Rowe via email on Andrew.Rowe@northyorks.gov.uk
Key dates:
- Closing Date: Sunday 12th July 2026
- Interview Date: W/C 20th July 2026
Head of In-House Repairs and Maintenance in Northallerton employer: North Yorkshire Council
Join our dynamic Housing service as the Head of In-House Repairs and Maintenance, where you will lead a dedicated team in delivering high-quality, customer-focused services across 9,000 homes. We pride ourselves on a supportive work culture that fosters employee growth through continuous improvement initiatives and offers a range of benefits including a comprehensive pension scheme, fitness discounts, and lifestyle savings. This role not only allows you to make a meaningful impact in the community but also provides opportunities for professional development and collaboration with key stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Head of In-House Repairs and Maintenance in Northallerton
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like North Yorkshire Council, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like Head of In-House Repairs and Maintenance at North Yorkshire Council.
We think you need these skills to ace Head of In-House Repairs and Maintenance in Northallerton
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at North Yorkshire Council
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
