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- Tasks: Transform customer experiences and drive innovation in service delivery.
- Company: Join a forward-thinking team dedicated to improving customer services.
- Benefits: Enjoy hybrid working, a generous pension scheme, discounts, and wellbeing support.
- Other info: Flexible working environment with opportunities for personal growth.
- Why this job: Make a real impact by shaping services that enhance customer experiences.
- Qualifications: Experience in customer experience or service design is essential.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about transforming customer experiences and driving innovation in service delivery?
We’re looking for a dynamic and customer focused individual to join our team to collaborate on the design and delivery of innovative services that improve the customer experience and reduce demand across all channels.
As an Implementation Officer you’ll use data, insight, and technology to influence behaviour, streamline journeys, and ensure our services meet evolving customer needs while improving efficiency and performance.
The role offers Hybrid working, with the expectation to attend in person meetings in Harrogate and Northallerton.
Duties and responsibilities….
- Service transformation: Implement new and improved services across all customer channels, ensuring a seamless and consistent experience.
- Optimise performance: Monitor and enhance the performance of demand management tools and customer engagement platforms.
- Collaborate cross-functionally: Work with Customer Services, Technology, and services across NYC to align tools and processes with business and customer needs.
- Ensure service continuity: Develop robust support structures and contingency plans for all tools and platforms.
What you will bring….
- Experience in customer experience or service design.
- Excellent written and verbal communication skills.
- A proactive, collaborative mindset with a focus on continuous improvement.
- Confidence working with digital tools, platforms, and performance metrics.
- Commitment to promoting excellent customer service across the organisation.
- Ability to work on a variety of projects with competing demands – flexible, resilient and comfortable with change.
Why join us?
You’ll be part of a forward-thinking team that values innovation, collaboration, and a customer first approach. This is your chance to make a real impact—shaping services that matter and improving experiences for all our customers.
In addition to your salary, we offer a range of great benefits to help you financially and make life a bit easier.
These include:
·a local government pension scheme with 18.1% employer contribution
·salary sacrifice schemes
·employee discount benefits including shopping, supermarkets, gym discounts and more!
·travel loans
·Health Assured – confidential help and support for your wellbeing
Click on our Total Rewards Brochure at the bottom of this advert to see the full range of benefits.
For more information or an informal discussion please contactinga.mycroft@northyorks.gov.uk
OrJulie.Gillett@northyorks.gov.uk
To apply please click theApply Nowlink below.
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Implementation Officer employer: North Yorkshire Council
Contact Detail:
North Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Officer
✨Tip Number 1
Familiarise yourself with the latest trends in customer experience and service design. Understanding current innovations will help you speak confidently about how you can contribute to transforming services at StudySmarter.
✨Tip Number 2
Network with professionals in the field of customer service and implementation. Engaging with others can provide insights into best practices and may even lead to referrals that could strengthen your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've used data and technology to improve customer experiences in past roles. Being able to share concrete results will demonstrate your capability and fit for the role.
✨Tip Number 4
Showcase your collaborative mindset by thinking of ways you can work cross-functionally within our team. Highlighting your ability to align tools and processes with business needs will make you stand out as a candidate.
We think you need these skills to ace Implementation Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and required skills for the Implementation Officer position. Tailor your application to highlight how your experience aligns with their needs.
Craft a Compelling CV: Ensure your CV showcases relevant experience in customer experience or service design. Use clear headings, bullet points, and quantifiable achievements to make it easy for the hiring team to see your qualifications.
Write a Strong Cover Letter: In your cover letter, express your passion for transforming customer experiences and driving innovation. Provide specific examples of how you've successfully implemented services or improved customer engagement in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at North Yorkshire Council
✨Show Your Passion for Customer Experience
Make sure to express your enthusiasm for transforming customer experiences during the interview. Share specific examples of how you've previously improved service delivery or enhanced customer satisfaction.
✨Demonstrate Data-Driven Decision Making
Be prepared to discuss how you have used data and insights to influence behaviour and streamline processes in past roles. Highlight any tools or metrics you are familiar with that can help optimise performance.
✨Emphasise Collaboration Skills
Since the role requires cross-functional collaboration, be ready to provide examples of how you've successfully worked with different teams. Discuss your approach to aligning tools and processes with both business and customer needs.
✨Prepare for Flexibility and Change
The job involves managing multiple projects with competing demands. Share your strategies for staying organised and resilient in a fast-paced environment, and give examples of how you've adapted to change in previous positions.