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- Tasks: Lead a team to enhance customer experience through effective complaints management.
- Company: North Yorkshire Council, dedicated to improving community services.
- Benefits: Flexible working practices and great career advancement opportunities.
- Other info: Join a supportive environment focused on continuous improvement.
- Why this job: Make a real difference in customer service and lead a high-performing team.
- Qualifications: Extensive experience in complaints handling and strong leadership skills.
The predicted salary is between 40000 - 50000 £ per year.
North Yorkshire Council is seeking a Complaints Manager located in Northallerton to lead the development of a new service aimed at enhancing customer experience. This pivotal role involves managing a high-performing team and influencing senior leaders to ensure effective complaints management.
Candidates must have substantial experience in complaints handling, strong leadership skills, and a customer-focused mindset.
The position offers excellent benefits, including flexible working practices and career advancement opportunities.
Head of Corporate Complaints & Service Improvement employer: North Yorkshire Council
Contact Detail:
North Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Corporate Complaints & Service Improvement
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at North Yorkshire Council or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by researching common complaints management scenarios. Think about how you would handle them and be ready to share your experiences. We want to see that customer-focused mindset in action!
✨Tip Number 3
Show off your leadership skills! Be prepared to discuss how you've successfully led teams in the past. Highlight specific examples where you influenced senior leaders to improve service delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our process.
We think you need these skills to ace Head of Corporate Complaints & Service Improvement
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in complaints handling and leadership. We want to see how your skills align with the role of Complaints Manager, so don’t hold back on showcasing your customer-focused mindset!
Showcase Your Achievements: When detailing your past roles, focus on specific achievements that demonstrate your ability to enhance customer experience. Use metrics or examples to illustrate how you’ve successfully managed complaints and improved service delivery.
Be Authentic: Let your personality shine through in your application. We’re looking for someone who can influence senior leaders and inspire a team, so don’t be afraid to share your passion for customer service and your vision for improving complaints management.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity to lead our new service in Northallerton!
How to prepare for a job interview at North Yorkshire Council
✨Know Your Stuff
Make sure you brush up on your complaints handling experience. Be ready to share specific examples of how you've successfully managed complaints in the past, especially in a leadership role. This will show that you understand the nuances of the job and can lead a team effectively.
✨Showcase Your Leadership Skills
Prepare to discuss your leadership style and how you've motivated teams in previous roles. Think about times when you've influenced senior leaders or implemented changes that improved customer experience. This is your chance to shine as a leader!
✨Customer Focus is Key
Since the role is all about enhancing customer experience, be ready to talk about your customer-focused mindset. Share strategies you've used to put customers first and how you've measured success in improving their experience.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the council's current challenges in complaints management or how they envision the new service evolving. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.