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- Tasks: Support tenants and landlords, ensuring safe and habitable housing through advice and mediation.
- Company: Local government focused on improving housing standards and community wellbeing.
- Benefits: Competitive salary, pension scheme, employee discounts, and wellbeing support.
- Why this job: Make a real difference in people's lives while promoting fair housing practices.
- Qualifications: Customer service skills, knowledge of housing law, and conflict management experience.
- Other info: Dynamic role with opportunities for personal growth and community impact.
The predicted salary is between 29000 - 34000 £ per year.
Are you someone who has a passion for helping others? Are you looking for a role that can make a real difference to the lives of our residents? If so, you are just what we are looking for! We are looking for a Tenancy Relations Officer, who will protect the health, safety and wellbeing of our residents, providing high quality support and advice to residents. The purpose of our Private Housing Standards Service is to improve housing standards ensuring all privately rented accommodation is well managed, properly maintained, safe and habitable, and providing tenancy relations support to private tenants and landlords. This is achieved by providing advice and guidance and where necessary by enforcing relevant legislation to deliver the Council's statutory Housing functions.
Responsibilities:
- Support the operational delivery of the Private Housing Standards Service by providing advice, support and mediation services to tenants and landlords on their rights and responsibilities in the private rented sector, ensuring compliance with housing legislation and promoting good tenancy relations.
- Investigating complaints and providing specialist advice, advocacy, and casework support to tenants affected by relevant issues in the private rented sector, ensuring landlord compliance with the Renters' Rights Act.
- Liaising with landlords and letting agents and taking enforcement action where necessary in line with the Council Enforcement Policy to uphold tenants' rights.
- Provide a range of legislative and regulatory advice and training to landlords, tenants, other officers and agencies about tenancy rights.
- Prevent harassment and illegal eviction.
- Assist in the decision making in respect of the instigation of formal legal action, drafting warning letters and enforcement notices.
- Support the collection, preparation and presentation of admissible evidence for legal proceedings, including the preparation of statements and giving evidence in court and tribunals when required.
- Provide appropriate advice, guidance, and interpretation of relevant legislation in line with the professional service of the post, as required.
Qualifications:
- You will have knowledge and commitment to quality customer focussed services with good problem-solving skills and the ability to find innovative solutions.
- Knowledge of local authority practices and procedures, understanding of how policies/procedures can be applied in practice to result in required outcomes.
- Experience of partnership working with internal and external stakeholders.
- Track record of managing conflict and complaints informally and formally, understanding of housing and tenancy law in practice.
Salary: £34,434 to £38,220 pro rata, per annum
Benefits:
- A local government pension scheme with 18.1% employer contribution
- Salary sacrifice schemes
- Employee discount benefits including shopping, supermarkets, gym discounts and more!
- Travel loans
- Health Assured - confidential help and support for your wellbeing
Tenancy Relations Officer in Harrogate employer: North Yorkshire Council
Contact Detail:
North Yorkshire Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Relations Officer in Harrogate
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Tenancy Relations Officer role.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing legislation and tenant rights. We recommend practising common interview questions with a friend or even in front of the mirror. Show them you’re passionate about making a difference in residents' lives!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you’ve successfully managed conflicts or provided support. We want to see how you can bring those skills to the table as a Tenancy Relations Officer.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to apply directly. Let’s get you one step closer to that dream job!
We think you need these skills to ace Tenancy Relations Officer in Harrogate
Some tips for your application 🫡
Show Your Passion: Make sure to highlight your passion for helping others in your application. We want to see how you can make a real difference in the lives of our residents, so share any relevant experiences that showcase this commitment.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific responsibilities and qualifications mentioned in the job description. We love seeing candidates who take the time to connect their skills with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and allows you to easily track your application status. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at North Yorkshire Council
✨Know Your Legislation
Familiarise yourself with the key housing legislation, especially the Renters' Rights Act. Being able to discuss specific laws and how they apply to tenancy relations will show your expertise and commitment to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved conflicts or complaints in the past. Highlighting your innovative solutions will demonstrate your ability to handle the challenges that come with being a Tenancy Relations Officer.
✨Understand the Role's Impact
Express your passion for helping others and how you can make a difference in residents' lives. Share your thoughts on improving housing standards and promoting good tenancy relations, as this aligns with the company's mission.
✨Practice Your Communication Skills
Since you'll be liaising with tenants, landlords, and other stakeholders, practice clear and effective communication. Role-play potential scenarios to prepare for questions about how you'd handle various situations in the private rented sector.